Our Active Users report is sceduled in periods that start in the middle of one month to the middle of the following month. Is there a way to change the report so I can run it for an entire month, and that month only? For example, February 1 - 28th. Thank you!
Best answer by dklinger
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In short - nope. My understanding - It is a canned report AND the start date of your contract is what is driving your active user counts (and when they get reset).
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In short - nope. My understanding - It is a canned report AND the start date of your contract is what is driving your active user counts (and when they get reset).
This is my understanding as well. I do a couple other reports/API pulls to simulate this with custom timeframes based on log in times essentially. Not perfect, but gets the job done.
Thank you both for the response. I can stop looking now. Makes no sense that they wouldn’t set that report to be monthly if we can’t make updates. Who needs the metrics from the middle of one month to the next. I would think the report would be more useful for most people if it was monthly. 
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+3
Our active user report runs from the first to the last day of the month. I guess this means we were lucky with the start date of our contract.
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Our active user report runs from the first to the last day of the month. I guess this means we were lucky with the start date of our contract.
Check your contract start date….because everyone has the same monthly runs….
I use the new custom reports and run the Users report and select the “Users Last access date” then I just sort by month. Its a pain, but then I can at least get the info from the 1st to the last day of the month!
If someone knows something different please chime in.
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