✅ Resolved: LMS Background Jobs Failing

  • 1 October 2021
  • 5 replies
  • 141 views

Userlevel 6

Update as of 9:11am ET on Monday, October 4:

Docebo has applied a resolution and are monitoring the situation.

Issue Status: Resolved

 

Issue Summary: increase in background jobs failing, especially related to automated systems like the Automation App and Scheduled Reports


Who is Impacted: Customers impacted are those who use automated systems like the ones listed above


What Docebo is Doing: investigating the cause of the issue and working to provide a resolution as soon as possible 


Next Expected Status Update on Issue: 24 hours


5 replies

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Thank you @erin.brisson! Pro tip: be sure to submit a ticket so we can continue to troubleshoot across teams 

 

Userlevel 4
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Update as of 9:50Am ET on October 3rd, 2021:

Docebo continues to investigate the cause of the issue and working to provide a resolution as soon as possible. 

 

 

Thanks. We have opened a ticket. Do we have an ETA when this is going to be resolved?

 

Userlevel 6

Update as of 9:11am ET on Monday, October 4:

Docebo has applied a resolution and are monitoring the situation.

Userlevel 6
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Great! I was just coming here to look around for an answer. I can say I’ve still been having intermittent issues this afternoon but will keep an eye on my current data refresh and submit a ticket if I keep having issues! 

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