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Winnie CairneyNovice I

Courses/assets marked Outdated

When a Superadmin/PowerUser/User is advised that their course/asset is outdated. There is no way of clearing this other than updating the links etc. to clear the outdated status. This is frustrating when the asset is new and is not outdated. Could be user error marking it as outdated?More so for courses, where you can’t identify what part of the course they believe is outdated?Especially when the course is current, not outdated. Is it one item in the course the user believes it out of date? To remove this status you would need to refresh the links to all the training material?Is there not a way that the owner can clear this without having to go through the whole course?I know that it is only the owner of the course/asset that sees it marked as outdated but they are still asking the question who, why and how do we clear it?

SimtronicaNovice I

Seeking Tips fo Sharepoint | Intranet Content Sourcing and Linking within Course Managment

When building out a Course and loading in an array of resources, using hard links or connecting content to documents within our sharepoint/intranet seems to be proving a challenge. Goal: Linking to evergreen current and saving duplical PDF upload work by sharing Sharepoint content links rather than uploding PDFs to keep content current (ie. not having to double publish/update a content refresh).Seeking recommendations for good workflows when linking course resources back to Sharepoint/intranet?

Lisa GenykNewcomer

Plans to include Hyperlinks in the Observation Checklist

I am looking for feedback on Idea # LMS-I-2994, which is marked as “product owner review” - It seems really silly to me that Observation Checklist items do not offer/contain a hyperlink option for content that may be outside of (or even elsewhere within) the LMS platform, e.g. content in on-demand Channels that should be referenced/consumed for onboarding. We are looking to create multiple employee and external onboarding learning plans before year-end and would really like to understand the status of this idea to add hyperlinks to Observation Checklists.Please advise ASAP?

SakuraNovice I

Help Desk Chat currently not working

Hello It seems like my Help Desk chat isn't working. The ticketing system is functioning, so I created a ticket, but is anyone else experiencing this issue? When I click on the chat, nothing happens, and the window disappears.

raisa.holmoDocebian

Insights - Time to Take a Test Drive!

We’re excited to extend an invitation for you to test out the beta version of Insights - Docebo’s new module designed to provide analytics dashboards fully embedded into Learn. This module will offer you quick insights into your learning data, enhancing the value of your Learn platform. Exclusively available to our customers, Insights can be accessed from the Admin Menu within the Learn platform. During the beta phase of this module, we will focus on testing features related to creating and consuming analytics dashboards for ILT, certification, learning plans, and enrollments & completion. Additionally, as the beta progresses, we plan to introduce more dashboards, including users, time spent on learning, training materials, and more. A few key points to note about the Insights beta:Access will be limited to Superadmin users. When you first access Insights, a consent form will be displayed on your screen. As a Beta participant, we expect you to actively use the new functionali

NateCHelper I

"Ajax' error on report

Hi folks. I keep getting ‘Ajax error’ notifications whenever I try to run a report via Course>Reports>Training Material Statistics. I’ve already submitted a ticket, currently waiting on some resolution. But in the meantime, does anyone have a workaround?I’m guessing no, I don’t think there’s anywhere else you can get this info, but a PowerUser is asking for some guidance here & I’m not really sure what else i can do but ask.Regards,Nate

gadwaledNewcomer

Text in Outlook calendar invites

Does anyone know how I can configure the text in an Outlook calendar notification that is integrated through Docebo Connect? Right now, it only pulls the date and time of my ILT but there is no text. I’d love to be able to meet Zoom meeting details in it or other useful information. Has anybody else encountered this and have a solution?TIA

cschmelzerHelper II

Tracking email notifications sent by Docebo (notification log)

Hello,Is there an option in Docebo to generate or view a list of the email notifications that were sent to users during a specified time period. Thank you,Cheryl

nawc6m1Novice II

Community Feedback

Upvoted ideas

How can I check in the community which ideas have been upvoted by me? I do not mean my own ideas. THANK YOU!

elliott.vickreyDocebian

Water Cooler Talk

APR 8-12: 🏆 Results + 📌 ICYMI

Can you believe we’re already halfway through the month? 📆 Let’s take a look back at last week’s results! Don’t forget to check the ICYMI section at the end of this post to see what you may have missed ⬇️ Top 5 Leaderboard: Member Weekly Points 1 @KMallette 325 2 @JeanetteMcVeigh 262 3 @dklinger 261 4 @dwilburn 213 5 @trose23 🆕 189 Another week, and this time @KMallette has risen from her frequent leaderboard appearances to take the top spot 🥇 Way to go @KMallette! In second and third we have regulars @JeanetteMcVeigh and @dklinger with only one point separating them 🔥 In fourth we have @dwilburn, placing for the third week in a row! And finally let’s welcome @trose23, leaderboard newcomer. Congratulations everyone! 🎉 Welcome to our newest membersLast week we welcomed 46 new members to our community! 📣 Welcome, and make sure to check out our Welcome Guide for New Members and our essential Docebo Community Guidelines. You can also introduce you

Winnie CairneyNovice I

Courses/assets marked Outdated

When a Superadmin/PowerUser/User is advised that their course/asset is outdated. There is no way of clearing this other than updating the links etc. to clear the outdated status. This is frustrating when the asset is new and is not outdated. Could be user error marking it as outdated?More so for courses, where you can’t identify what part of the course they believe is outdated?Especially when the course is current, not outdated. Is it one item in the course the user believes it out of date? To remove this status you would need to refresh the links to all the training material?Is there not a way that the owner can clear this without having to go through the whole course?I know that it is only the owner of the course/asset that sees it marked as outdated but they are still asking the question who, why and how do we clear it?

Lisa GenykNewcomer

Plans to include Hyperlinks in the Observation Checklist

I am looking for feedback on Idea # LMS-I-2994, which is marked as “product owner review” - It seems really silly to me that Observation Checklist items do not offer/contain a hyperlink option for content that may be outside of (or even elsewhere within) the LMS platform, e.g. content in on-demand Channels that should be referenced/consumed for onboarding. We are looking to create multiple employee and external onboarding learning plans before year-end and would really like to understand the status of this idea to add hyperlinks to Observation Checklists.Please advise ASAP?

SakuraNovice I

Help Desk Chat currently not working

Hello It seems like my Help Desk chat isn't working. The ticketing system is functioning, so I created a ticket, but is anyone else experiencing this issue? When I click on the chat, nothing happens, and the window disappears.

NateCHelper I

"Ajax' error on report

Hi folks. I keep getting ‘Ajax error’ notifications whenever I try to run a report via Course>Reports>Training Material Statistics. I’ve already submitted a ticket, currently waiting on some resolution. But in the meantime, does anyone have a workaround?I’m guessing no, I don’t think there’s anywhere else you can get this info, but a PowerUser is asking for some guidance here & I’m not really sure what else i can do but ask.Regards,Nate

lrnlabHero III

Auto-Enrolment links for courses - anyone having issues?

Recently we have reports of our users having issues when accessing courses that use auto-enrolment links...seems the links suddenly stopped working and we have to replace them we newly generated links...has anyone else had this issue?

stiansNewcomer

Widget visibility for non-subscribers?

We would like to promote our subscription program to our non-subscribers. We don’t want to bother our subscribers with this information.Does anyone know if it’s possible to show a widget/image/text to non-subscribers only?I could not find anything useful in the CSS for this purpose.

JKolodnerHelper II

Ability to break email notifications into batches?

As many of you are aware, there is no feature in Docebo that allows us to track notifications that are sent to learners. The often-recommended solution is to put an email address in the CC box that can be found in Admin Features>Advanced Settings>Advanced Options>CC this email address for all emails sent by the platform (except for the recover password email).We tried this and after a few hours we saw that many of the notifications were being returned to us in our email system as undeliverable. Our IT team tells us that Microsoft has a hard line set on how many emails can be sent to a shared mailbox at a time, and the number of notifications sent out by Docebo for a significant enrollment passed this amount. Has anyone else encountered this?I’ve been asked to determine if there is any way in Docebo for notifications to be sent out in smaller batches. Has anyone looked into that or come up with another solution?Thanks!

jmkachidurianHelper II

Integrations & APIs

Is anybody here using API's to send data to Allbound?

We use Allbound to work with our partners. The partner team would like to integrate our certification and course completion data with that platform.Allbound wants us to give them access to our API’s to implement that. I have some concerns about giving API access to an external party. Are their privacy or security risks I should consider? Are there maintenance considerations?What’s the risk of an endpoint they are using being deprecated and a reconfiguration being needed. Anything else I should be thinking about?I am a neophyte when it comes to APIs. I have set up a postman account and have set up a few internally but that’s about it.Thanks for any thoughts you have that can inform my decision on approach.

giuseppe_ecoNewcomer

Update billing address on Stripe

Hello,I’m trying to setup an e-commerce integration with Stripe, but I encountered a very serious problem - hopefully I’m just doing something wrong!We have users from all over the world, and when they want to buy a course the flow is as follows:Check/update your billing information in the cart Pay through Stripe Course is unlockedThe problem is, if the user buys his first course and uses a billing address i.e. from Italy, Stripe will calculate Italian taxes. But if later in life, that same uses changes his billing address i.e. to Poland, the next time he buys a course Stripe will still calculate the Italian tax.From what I understand, the very first time a payment is generated for a user, Docebo creates a new user in Stripe with billing address, but that address is never updated when users update their profile in Docebo.Any way to solve this?

mnaomrNovice I

Removing Deactived Users from Groups

I have set up an automated group using a primary position set i.e. all our housekeepers belong to a housekeeping group. I then clicked the remove deactivated users tickbox in options but it is still pulling through deactivated users. What can I do?

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