We are nearing launch with the Docebo platform, currently we will manage our user records via CSV upload from our Workday system → Docebo. This is a daily upload managed via the automation app.
I was planning to use employee ID number as our unique identifier/username, but I.T. have advised that because of how our SSO is configured, we need to use email address or the SSO won’t work.
We regularly encounter email address changes as users move department, role, business area etc., many of our different areas have unique @ handles. My concern is that this will end up creating duplicate records because the system thinks that it’s a new user...is this correct?
If so, is there any way to prevent this from happening? and if not, would anyone be able to share the best recommended course of action for managing this effectively, I can see it becoming quite time-consuming to go through and compare/merge user records every time this happens!
Appreciate your help,