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Hello all, 

We have run into a bit of a situation.  We have it where our customers can take the same class either with a live instructor (ILT) or via e-learning at their own pace.  We have a mutual equivalency for classes since they are part of a certification learning plan.  

We have discovered that if the users complete the e-learning, the notification for the ILT is sent out even though the notification doesn’t have the e-learning selected as an associated course. Is there a way to only send notifications when the course is actually completed, not by equivalency?  We would like them each to have their own verbiage.

e.g.:

  • Want to see a use case covered in the live course you took.  Watch this recording here(link to e-learning).
  • Have questions after watching the recording? Join us for a live session here (link to ILT) and ask the experts.

 

Hi @Colleen Rafter Not sure I follow your use case entirely but you can create separate notifications that each only work with a single course...perhaps this would help? What notifications are you using?

Can you provide a little more detail on your set-up? Not sure I get your equivalency between classes…?? Are you saying you have equivalencies between several ILT courses?

Hi @Colleen Rafter 

I’m not sure if you’re still seeing this issue, but it sounds like you need to refine your Equivalencies options. this article might help: https://help.docebo.com/hc/en-us/articles/360020127479-Configuring-Course-Equivalencies

Sadly setting up two separate notifications for mutual equivalent classes trigger both notifications.  So this is not an option we can use.  

As far as setting refining the equivalence there’s not much to refine.  We need the 2 classes to be mutually equivalent. the only other refinement is choosing between target and source.

 

@Colleen Rafter did you make a learning plan with the two options? What was your best practice way of explaining to the user that they had the ILT or e-Learning choice?

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