Cannot Send Newsletters due to Email Sender Domain Issue

Hello @kbrastad 

We are also in the process of setting this configuration due to the changes on gmail and yahoo policies.

Some time ago, the Docebo support suggested that, in addition to the set up of SPF to set up the DKIM security feature as a method to validate the platform domain name identity associated with the email messages sent by the platform via the Notification App. https://help.docebo.com/hc/en-us/articles/360020125099-Managing-the-DKIM-feature

Thanks, @Rosalie - I should have mentioned that we have set up DKIM successfully, and in the platform, it shows a checkmark after validation, indicating that it’s correct. However, the SPF Record shows an exclamation point icon, indicating that it’s the item causing the ‘Domain validation failed’ message after clicking the Check Validation, and the error, ‘The Email DNS configuration validation has failed’ after clicking the Test Connection button.

This happened to me recently and we had to add our domain to the ‘Email Sender Domain’ field and then my IT team had to also put it on our Valimail side. 

This article was helpful to me as I troubleshooted - https://help.docebo.com/hc/en-us/articles/14656947588114-Domain-Management-Configuring-email-domains

Thank you for the replies! We were finally able to get all the settings correct so that we can successfully send Newsletters from the platform! I’m not sure what our IT folks did, but it took several trials and errors before it to get it working properly.

Glad you got it worked out @kbrastad! 🙌