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Question

HomePage Missing

  • December 30, 2024
  • 5 replies
  • 162 views

Hello,

Has anyone else noticed this issue today or recently? The homepage was working fine about an hour ago and now it giving a forbidden error and redirecting folks to “mycourses” instead.

I have logged a ticket with support but just wondering if anyone else has noticed this or is something I am doing wrong.

Thanks.

5 replies

KatieD
Influencer I
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  • Influencer I
  • December 30, 2024

No complaints here (SO FAR) and we have a bunch of people logging in to complete mandatory training today. 


lrnlab
Hero III
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  • Hero III
  • December 30, 2024

No issues here either...did you check your menus to make sure the page hasn't been removed? Also, if you do not logout properly, in some cases when you log back in you can get the error. If the page is still in your menu, you should be able to just click on it to get there...


  • Novice III
  • December 30, 2024

I’ve noticed this before but not today. It seems to happen randomly for some reason.


  • Author
  • Novice II
  • January 2, 2025

No issues here either...did you check your menus to make sure the page hasn't been removed? Also, if you do not logout properly, in some cases when you log back in you can get the error. If the page is still in your menu, you should be able to just click on it to get there...

Thanks for your response. I did log out and logged back and also did the usual (cleared cache, etc). I checked the menu, and it is no longer showing there as well but I didn’t delete it; I confirmed this with audit and support has also confirmed this. 

I created a new one while they looked into this. It could just be some random glitch so we’ll see.  


  • Author
  • Novice II
  • January 2, 2025

I’ve noticed this before but not today. It seems to happen randomly for some reason.

Ah, good to know. Did you just build a new home page or was it restored somehow?