Guys, I am new to Docebo. Started learning Docebo from past 3 weeks.
I have an issue in the production. In the provisioning log, I see this. It started happening from yesterday and I am unaware of how to fix this issue. We are trying to create a new user into Docebo from Entra ID and see this message in the provisioning log details Any steps on how to fix this error? Happening to most of the users from yesterday. We didn’t change any schemas or made any changes.
1. Import urn:ietf:params:scim:schemas:extension:enterprise:2.0:User from Microsoft Entra ID -Success
2. Determine if urn:ietf:params:scim:schemas:extension:enterprise:2.0:User is in scope - Success
3. Match urn:ietf:params:scim:schemas:extension:enterprise:2.0:User between Microsoft Entra ID and customappsso - Success
4. Evaluate urn:ietf:params:scim:schemas:extension:enterprise:2.0:User before synchronization - Success
5. Provision urn:ietf:params:scim:schemas:extension:enterprise:2.0:User in customappsso - Failed
Here the properties
| userName | markus.guertr@x.com |
| name.givenName | Mark |
| name.familyName | Guertr |
| urn:ietf:params:scim:schemas:extension:docebo:2.0:User:country | BE |
Type
urn:ietf:params:scim:schemas:extension:enterprise:2.0:User
Details
Error code
SystemForCrossDomainIdentityManagementServiceIncompatibleFiltering
Error message
StatusCode: Conflict Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details. Web Response: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"The request is invalid.","status":409}. This operation was retried 0 times. It will be retried again after this date: 2025-06-19T16:13:07.8954166Z UTC
