Unique Merge Request

You can download a report of all the courses the user completed, and follow the steps here to upload completion records to the new profile: 

Rather than create a new profile and merging them, have you considered editing the existing profile? Thats our usual process for name and email changes. We either do it manually or run a CSV import depending on how many we have.

Doesn’t look good https://help.docebo.com/hc/en-us/articles/360020082480-Merging-user-profiles

If I read this right, you can merger the accounts. The behavior is that the “Source” profile is merged into the “Destination” profile.  There are some limitations if you merge accounts.

I don’t understand why she wants two profiles if they are identical; that seems like wasted effort.  It also could take up a valuable Docebo seat; if a profile has logged in and accessed course content it is considered a "unique user” and takes up a seat, and the seat cannot be released until the end of the contract period.  (We have a yearly active user model and learned this the hard way.)

At my company, we set up Docebo to allow certain employees early access to their onboarding material.  They self-register using their personal email address, and once they officially start the username on their personal profile is updated to their company email address.  (We use the company email address as the username, and our IT team set up an automation to update the username on the employee’s start date.)  This ensures they only take up 1 seat and that the progress they make before their start date is preserved.  

IIRC the merge process does not delete the older account so you should be able to merge and keep both accounts active. However this is not a linking. So classes taken on one account will not populate the other. They should be aware of this before they start asking about it. Personally, I would advise not giving the mouse that cookie, unless you want to do this process. A lot.

Here is the main page on merging if you need it
https://help.docebo.com/hc/en-us/articles/360020082480-Merging-user-profiles

Morning All,

I find this very interesting. I’m interested to hear what ​@lrnlab has to say about this.

We have a need for two Power User profiles due to the way that Docebo handles permissions. If I give an external user, the ability to create content it also gives them the ability to edit/delete OUR content.

The only solution I have found is to force the user to have two profiles.

If you want to only allow the PU to manage their own content I would recommend you manage their access using Categories or Catalogues (creating a dedicated catalogue just for them). If thy do not see your courses, they will not be able to edit it. If they need to “view” your content but not edit and you still want them to be able create and edit their now content, then they will need 2 separate PU profiles. Sadly Docebo does not offer any tother way to get around this as you cannot choose what they can “view only” vs. “View, create and edit” for example.

Searched for some ideas and there seem to be plenty out there you can vote up so that one day we may see these improvement to the PU roles and permissions. The permissions need to become much more granular than they are now.

Thanks for confirming ​@lrnlab we fit that second scenario, we want them to be able to see and enroll their users in our courses, but not be able to edit/them, while still being able to create their own.

Happy to confirm. ​@Bkatzman 

Unfortunately, we cannot create a second PU account because we have SSO through Okta which does not play well with allowing two accounts on one computer, it becomes a circus of clearing cache and cookies frequently and is hard on the Power Users. We have set up an audit process watching for when users who are not Superadmin edit “our” courses, and then provide further education, but that is far from perfect, more granular permissions are definitely a need, and I have tried to upvote what I have seen. Glad we have multiple orgs with this need as well, power in numbers!