Supporting Your Extended Enterprise Partners

Hi Katie, 

I would be happy to share with you some other options have worked with our team internally , and other customers that we have worked with.  It most certainly can become unwieldy for sure.  Feel free to shoot me a message.  There are other options out there.  How many Power Users and extended enterprise environments do you have currently ? 

Hi!

Currently, still using email process, but are also thinking about making it a ticket request (we do use a ticketing system for help stuff, so this would just be process change).

During initial implementation for the EE, we have weekly meetings with the teams before, during and for a few weeks after implementation (we are still newbies here - only been live for 18 months or so), so most of our EEs are still in the during or after stage - with more being added over the next few months.

I would suggest a ticketing process or something sustainable for work during holidays or when you simply aren’t available.  We are moving that way because I am cross training some of our internal superadmins on how to do these types of things.

Good luck and I look forward to other suggestions as well.

~jeanette

My eyeballs are fully locked on this thread. We are also using email for tickets, but we’re in the process of shopping for a ticketing system that is HIPAA compliant. The issue is that all HIPAA-compliant systems are at the highest tier of pricing. If anyone has any recommendations for this, please shout them out from the rooftops!

We started using Asana to track this - we have users fill in an Asana form which feeds a project, creates a task, and notifies our ops person. We then work the ticket through our swim lanes and prioritisations and let them know when it is done

@katie - (not too far off from what @mwd is doing) we are a decentralized shop and use a SCORM wizard (made with Jotform) with teams to gather updates for content. As a tool? Form generators can be extremely cheap - and with O365? You will probably have MS Forms implemented - allowing for you all to have a way of collecting data on catalog changes.

Would be curious about the offerings you are making to your different EE partners. In the end, you are offering a type of product - and that is what I am most curious about. When is a catalog/menu change a product? And do you force folks to stay within the same format? Or do you all off road and completely custom pages/ experiences to support their needs.

@dklinger
Can you elaborate on what a SCORM wizard is / does? I’m assuming a SCORM package that is designed with a specific workflow - not just a learning module.

Morning @willingworth.

It is purely an internal form. Not a scorm package or anything like that. It is not a learning module.

We call it a wizard because it collects key details to deploy learning into the CLOR and Docebo.

The SCORM Wizard: