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Question

Limiting reminder notification to specific certifications

  • May 29, 2025
  • 3 replies
  • 121 views

Hi there, we have several e-learning courses that are mandatory that need to be renewed either annually or biannually so we have added certifications to these courses and have reminders/notifications to tell people that their course is about to expire. So far so good.    For reasons I won’t bore you with, we now temporarily only want to send the certification about to expired notification on some of the certificated courses, not all of them.  Is there a way to modify the notification so it only sends reminders to a selection of certifications, as at the moment it picks up everything?

 

Many thanks

3 replies

lrnlab
Hero III
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  • Hero III
  • May 29, 2025

I agree it would be nice to have the option to be able to set which certifications send out notificaitons but I do not see any options for this. The only triggers you have are for branches and groups.

Could you add the user who should be receiving these notifications to a group and control it that way?

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#Certification


Davefox
Helper III
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  • Helper III
  • May 29, 2025

This is a HUGE issue for us as we have three different groups using certifications. Two want a specific set of notifications at a specific timeline. One doesn’t want any notifications at all. 

I have never understood why certification notifications don’t have the same properties as every other notification type. 


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  • Helper I
  • May 29, 2025

Same applies with groups. It makes no sense that you can’t create an automatic group based on certification selections.