Self-Registration Issue

Check and make sure the users self-registering are using the same branch code that is in the CSV. If so, I would open a support ticket.

Thanks- Yes the Branch code and name used in CSV and provided to self reg users are under the same spaces. 

​@Adam Fitzpatrick - hi - it sounds like your concern is then based in your catalog permissions.

Take a look at what is in those permissions to understand what is different between them and your CSV enrollments.

And then a proposal - anyway you can leverage an enrollment rule to push the courses to people once they make it into that branch?

So we have no catalogs set up at this point. I did set up a group that I was told should push the self reg users to the correct branch and should have fixed the issue but so far no luck. 

​@Adam Fitzpatrick - something sounds inverted there. You can use branch conditions that will map a person to a group. I dont believe you can use groups to map people to branches. Let me not brow beat you for a second….but I would definitely walk the mapping logic to see if it all connects.

No problem about not having catalogs - it sounds then like it is all about pushing for you (you all are so pushy 🤣) - I would compare the curriculum and review the enrollment rules to see how person A from the CSV got mapped to learning A….and then how user B got mapped to B. Something must be different between the two. If you are looking to get user B to be mapped to learning A? You should be able to walk it out and prove it as well.

if you are leveraging enrollment rules, this is where they seriously shine - as the audit trail should show you the mapping accordingly.