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Unanswered questions

115 Posts
captainzelda
Helper II
captainzeldaHelper II
asked in Integrations & APIs
Docebo Connect for Power User Automate

Anyone using Docebo Connect to automatically give permissions to Power Users?The example I’m thinking of off hand is Power User A creates a Learning Plan and based on the code convention is automatically shares with Power Users C and D? This is a manual touch on my end today, and I feel like it would be more scalable if I set up a recipe. I’m sure there are plenty of other examples, but I didn’t see it in the static list so I’m thinking maybe custom action.

247
B
Novice III
R
RonBNewcomer
asked in Docebo Superadmins
MS Teams Issues - Participants marked as attended after Instructor closes the event.

During our testing of ILT using MS Teams, one of my participants joined the event after we finished testing and I as the sole instructor closed the class.This colleague who joined after the class was closed, was marked as having attended the meeting.As anyone else had this a happen?  Did you find a solution?

253
S
Influencer III
R
RonBNewcomer
asked in Docebo Superadmins
MS Teams Issue - Instructor send a meeting invite from MS Teams

While doing testing of MS Teams ILT, after I created my session, MS Teams sent me an invite to start the event in MS Teams, which is not the behavior for starting a class that will mark participants completed.Has anyone else had this issue?  Did you find a solution to stop these meeting requests from MS Teams?If so, what’s the trick.

253
lrnlab
Hero III
C
Influencer I
CDoergerInfluencer I
asked in Docebo Superadmins
User has passed an ILT Course

Can anyone please tell me the trigger for the “User has passed an ILT course” notification? This should be easy, but the knowledge article says it “Triggers when a Superadmin or an instructor passes a learner in an ILT session”. Curiously, “passing” isn’t one of the options when setting a completion status. The instructor can mark attendance or complete the course manually. Alternatively, it can be evaluation-based or training material-based. I’m obviously looking for an automatic notification to send once an attendee is marked as complete or attended. We don't do formal evaluations or tests for most live courses.What is the exact trigger? Also, is there a more comprehensive description of the notifications anywhere? The knowledge article isn’t as helpful as I had hoped. Thanks for any guidance. 

457
lrnlab
Hero III
armaan01
Novice I
armaan01Novice I
asked in Product Tips & Tricks
Session Notifications vs Event Notifications

Session Notifications vs Event Notifications - what are best practices? I am getting inconsisent notifications and the help articles don’t seem to say I am missing anything. Any suggestions on things to look for?

81
lrnlab
Hero III
N
Contributor II
nichole.chandlerContributor II
asked in Product Q&A
Test Answers: Breakdown by question

I want to see a breakdown of test answers by question. For example, how many people missed Question 1, Q2, Q3, etc. to help guide instruction. I know how to get the report within the reports section of the quiz, but that shows me answers by student. Yes, I know I can use Excel but I REALLY thought to see the breakdown per question, I needed to use the Docebo Test option and it was available within the GUI (not as an exported xls doc).I see an “Answers Breakdown” button when using SCORM but that never seems to work (SCORM 2004 3rd Edition). Can anyone help?

8316
lrnlab
Hero III
jmkachidurian
Helper II
jmkachidurianHelper II
asked in Product Q&A
Has anyone else noticed the new session enrollment link overrides the enrollment deadlines?

We are testing the new session enrollment link and have discovered that the link overrides the enrollment deadline whether it is dynamic or fixed.This essentially renders the link unusable unless you can enroll learners right up to the minute the class starts which we cannot. 

9611
A
Novice III
P
Novice I
peggyeNovice I
asked in Product Q&A
Learning Plan/Course Registration forms

We want to ask additional questions when a learner requests to be enrolled in a learning plan or course, such as how long you have been using our platform and if your manager is aware you are taking this. Does anyone have something like this set up?

295
shanejacques
Helper I
D
Novice I
Dror.kroparoNovice I
asked in Integrations & APIs
Change Thumbnails in Bulk for Videos Uploaded to Channel

Hi everyone,I've uploaded 70 video tutorials across 5 different channels.Is there a way to change the thumbnails for multiple videos that I've uploaded to a channel in bulk? Maybe by using an API?Thanks! Dror

204
lrnlab
Hero III
cihfunlove
cihfunloveNewcomer
asked in Product Q&A
I'd like to consult about the issue of accessing AI tools.

I would like to ask whether the DOCEBO platform can be connected to AI tools such as DEEPSEEK or CHATGPT to achieve functions such as intelligent analysis of platform data after the connection.

361
vince.defreitas
Docebian
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Limit on scorm files as training material

Hi all,Seeking best advice please.I have 5 SCORM1.2 files that I want to add as training materials into one eLearning module. This will become a mandatory induction course placed in the Learning Plan.  Previously there were all separated as individually modules sitting within a learning plan but this way does not allow for me to prioritise the order of completion and to ensure how users are rostered and paid for completed training.Questions:Can anyone foresee issues with having this many stacked?Will I still be able to pull reports on the individual progress of users within each SCORM file from course properties?Historically, we have had multiple users complete training but it sometimes does not register as course completed status with tracking material as 0%.  Docebo Support ticket states that this is a user issue when not exiting the course correctly (have educated users how to exit with clear language on last widget within SCORM indicating to click exit course button), or a mobile v

111
M
Novice II
A
ArielOrNewcomer
asked in Integrations & APIs
Any way to know when a user un-enrolls via API?

Hi!We are in the middle of integrating Docebo with an internal application in our org, and we keep a table with all enrollments per course.We want to update it when we notice a new enrollment/un-enrollment happened in the last 24 hours.The enrollment part I can get by using /learn/v1/courses/report (Get enrollment report for a given course or all course) and utilizing the parameters to get the courses with enrollments of the last 24 hours.However, When someone un-enrolls from a course, there is not indication I could find to who un-enrolled in the last 24 hours. (Wanted to believe that the ‘date_last_updated’ param in /learn/v1/courses would update but no success) If anyone have any idea if that’s possible, your assistance is much appreciated.Thanks!

243
M
Novice II
Scott Foster
Influencer III
Scott FosterInfluencer III
asked in Water Cooler Talk
Trademark symbols not allowed in Course Descriptions?

We frequently use the ™ and ® symbols in our course descriptions when listing our product names. Today we started getting this message:  Invalid format. Emojis are not allowed.Has anyone figured out a workaround for the ® symbol?.I can use <sup>TM</sup> for the trademark. Thank you for any and all help! 

1009
elamast
Hero I
S
slmasonNewcomer
asked in Community Feedback
Power Users Create Their Own Courses?

We have several stores who would like to join our Docebo. They will only join if they can use their own content. With new stores, we add them as Power Users because we can’t have hundreds of SuperAdmins. We know that they can upload their own content in the central repository but it seems that they can’t create their own courses with that content. Is there a way that this could be done?

61
emily.mccarthy
Guide II
haziehalim
Contributor I
haziehalimContributor I
asked in Product Q&A
Power User - All Permission for Certificate

Hi all,I have a question regarding PU all permission for certificate. Pardon me if the question seems noob.The “All Permission” for PU on certificate consists of “View, Edit and View only the certificate issue for their assigned courses and learning plans”. It does not have Create permission. But when we log in as a PU, we can still see New Certificate button in Certificate Template page. When we click the button, it allows the PU to proceed with the creation but upon clicking Confirm, the certificate did not appear on the certificate page.If this is not allowed, why do we have the button in the first place?Would be great if someone can explain the reason so we can explain it to our clients as well. Thank you so much!

3289
emily.mccarthy
Guide II
E
EGBIGGSNewcomer
asked in Product Q&A
How to view all sessions running on one day?

Hello,  I am wondering if there is a way in the Platform where I can view all of the scheduled sessions for one date in one go? E.G all of the sessions (regardless of content) that we are running on the 28th of April? Is there a report which can be done for this? Or is there a filter? Thank you!

151
lrnlab
Hero III
JGildea
Helper II
JGildeaHelper II
asked in Product Q&A
What do the different colors mean when viewing Mandatory Training?

I’ve just created a widget for our employee view to highlight MANDATORY training - that is, using the enrollment priority of “Mandatory.” However, I am seeing that in some cases, the tag “Mandatory” is red, and in others it is gray. Anyone know that the difference is? I WILL get questions.  

213
lrnlab
Hero III
C
Novice II
CharlieCromp1Novice II
asked in Product Q&A
Group Rules

Hey, Since the update I have noticed that ll my group rules say ‘false’ instead of the drop down I selected, for example ‘Primary Position’.  Has anyone else experienced the same? It doens’t look like it’s impacted anything, the employees are still in the groups...just weird how they all say ‘False’  Example attached.. Thanks

221
lrnlab
Hero III
Jason Obee
Novice I
Jason ObeeNovice I
asked in Show & Tell
User time on system custom report

Hi All :) Hope you can help, I am trying to create a User - time on system custom report but can not find a way.Please let me know if anyone has a way of doing this.Kind regardsJay

285
Jason Obee
Novice I
sjennings78
Guide II
sjennings78Guide II
asked in Product Q&A
Send Email from enrollments or My Team - managing this for external users

I am aware of the changes that Docebo made to the Learn Email Sender Policy earlier this year, and that does not affect emails that we send out from the platform as the LMS Admins - we use email addresses that are part of our domain and those are registered in our Domain Management. However, we are finding issues with Power Users and Managers that would like to send out emails from the platform from either the Enrollment tab for the course or from the My Team page.  To clarify, these users are external to our company - they are our customers.  When they try to send an email, it pulls in their email address but then the users never get it.  I assume this has to do with their domain not being set up in Domain Management. How are you guys handling this for Power Users and Managers that are external users of your LMS Platform?  Is this just not going to work now, unless we were to add in those customer domains in our domain management on the platform?

133
lrnlab
Hero III
smallc
Helper I
smallcHelper I
asked in Product Q&A
Zoom V3 Video Sync Errors in Events

Hello Wise Community,We’re currently experiencing an issue with Zoom V3 video sync errors in Docebo. In short, the error means the meeting no longer exists in Zoom, which prevents the JOIN button from appearing on the course page when the event starts.It’s not impacting all of our courses, but it is affecting 19 upcoming sessions (around 30 events). I’ve opened support tickets and spoken with someone from Docebo, but so far, I haven’t been able to find a solution.Here’s what I’ve tried: Verified that Zoom V3 and our Zoom hosts are properly paired and licensed. Confirmed we are not exceeding our API call limits. Saved the events again to temporarily clear the error (it reappears after about 15 minutes). Recreated the events from scratch to see if that resolved it (unfortunately, it didn’t). Has anyone else encountered this issue? If so, I’d love to hear what worked for you or any advice you might have for getting past it.Thanks so much in advance!Thank you, Cat 

80
smallc
Helper I
markbrumley
Novice II
markbrumleyNovice II
asked in Product Q&A
Does My Docebo Platform Have an FTP Site?

Hi!Does my Docebo platform have its own FTP site where I can upload content? 🤔I know I can use an FTP site from my company for various automations, but I am unsure if Docebo has one for content. I have used several other LMSs where we loaded tons of content via FTP, and it was a big time saver. Thanks!Mark

211
lrnlab
Hero III
NateC
Helper I
NateCHelper I
asked in Product Q&A
Can we restrict Power Users to creating only manual groups?

Hi all.I noticed yesterday that Docebo now allows Power Users to create automatic groups. When looking at the release page, it reads like it is an option & I get the impression that we can assign or unassign Automatic Groups as needed. But this is not the case. All of my Power Users can create either type of group, unless I assign Groups to them altogether, which is similarly not practical.This is not ideal for us, because I don’t really have time to create instructional material for our PUs, which I typically do when there is a significant change in the system.Does anyone know of a way to limit PUs’ access here?Thanks!

377
lrnlab
Hero III
Scott Foster
Influencer III
Scott FosterInfluencer III
asked in Water Cooler Talk
500 error when accessing Classroom locations?

  Is anyone else experiencing this error when accessing the Classroom locations in the Admin menu?   

526
H
EmilyW_Tacoma
Helper I
EmilyW_TacomaHelper I
asked in Product Q&A
Adding the assignment file to the assignment

Hi,I want to have my learners fill out a file for an assignment they need to complete. I loaded the file (word doc) to the central repository. I created the assignment information about what I want them to do. I am concerned my learners will ask lots of questions about how to get the file or not understand it if the directions are in the assignment but they separately have to download the file elsewhere (another training material). Can I link from the file in the central repository or attach it directly to the assignment with the details about what the assignment is?  Thanks.

297
KMallette
Hero I

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