Unanswered questions

1092 Posts

M
Contributor I
mamh951Contributor I
asked in Product Q&A

“Session Link” instead of Course Link in the calendar attachment.

We want “Session Link” instead of Course Link in the calendar attachment.When the learner attends multiple sessions within one ILT course, clicking the course link may confuse them as they’ll always go to the earliest session.Is there any way we can edit the message with shortcodes inside the calendar attachment?

8
M
Contributor I
36 minutes ago
TaviaRitter
Helper I
TaviaRitterHelper I
asked in Let's Talk Shop

Videos - Direct Upload vs. YouTube/Vimeo links

Curious to know which method you use to add videos to your platform, and what you find the advantages/disadvantages to be in user experience and reporting. We currently upload all of our videos, but are looking to migrate all of that to Vimeo so that we can add chapter markers like ‘skip intro’, or add chapters for any videos longer than 3-5 min.

8
M
1 hour ago
roberto.lopez
roberto.lopezNewcomer
asked in Docebo Feedback

How can a Power User get a custom report from a paid course not assigned as a resource?

Hi Community, Is there a workaround for Power Users to download Custom Reports from Courses that aren’t visible to them? These are paid courses, so they’re don’t have permission to enroll users in these courses, but they still would like to see their progress as the company paid for them.  If I create a custom report as a Superadmin and make it available to the Power User, they get the report empty.  Thanks for any suggestions!Roberto Lopez

1
Bfarkas
Guide III
4 hours ago
Johfra
Contributor I
JohfraContributor I
asked in HTML & CSS

replace "Powered by Docebo" with a custom footer on legacy pages

Hiwe use a custom footer but on legacy pages the “Powered by Docebo” is still shown. After checking with Docebo Support, this is the expected behavior and can we hide the “Powered by Docebo” by using the following css code:/*Hide footer in legacy pages*/#footer > p > a {display:none !important;}The code itself works but now within legacy pages the footer is empty and we want to have the custom footer, because we have a link the Imprint and Privacy Policy.Does anybody know how we can force the custom footer on the legacy pages? 

3
Johfra
Contributor I
6 hours ago
cathyp
Influencer I
cathypInfluencer I
asked in Product Tips & Tricks

Course Rating Stars

Is there CSS code to hide the course rating stars for the extended enterprise? We want to turn on course rating for our employees but not our customers.

8
Bfarkas
Guide III
9 hours ago
Bart_at_Yamaha Motor
Helper I
Bart_at_Yamaha MotorHelper I
asked in Product Q&A

How to prevent session enrollment in ILT course that has been completed by user?

Hi community,I have a bit off issue, we yearly create a new course for some for a ILT/ Classroom we do.These courses simply but are marked Course 2019, Course 2020, Course 2021, etc.Since the content of these courses as the same each year, we set them equivelant to each other.So if you followed a course in 2019, automatically you pass any of thenew courses when they are released. The only issue we have with Docebo Learn is that the user is still able to select session of one of these new courses. Which we don't want them to since they already did the course in the past.For registration it is important to move them to the new course each year, as it is part of the learning plan for that year. Is there anyway for us to prevent these users from selecting a course once they are released. Theorectically we could create a dummy session and put them all in this, but I don't think this is nice solution.Thank you all in advance for your feedback and ideas.Bart

5
Bfarkas
Guide III
9 hours ago
T
tsundeclayNewcomer
asked in Community Feedback

Payment gateway recommendations

We are looking for advice regarding payment gateways. We are located in Canada and may be selling courses to clients in different provinces (with different sales taxes). We will require credit card payments only, no POs or alternative payment options. In the past, we have used Chase and Bambora, but neither of these has an integration with Docebo.Any recommendations for a payment gateway that is reasonably priced, easy to administer and reliable?  

1
Bfarkas
Guide III
10 hours ago
K
Helper I
KTJDHelper I
asked in Product Q&A

permanently change attendance sheet

Hi, When you print off an attendance sheet, i notice you can configure to include extra information and change the column order.  However you have to do thi each time you go it.  Is there a way of permanently keeping these settings?  

2
Bfarkas
Guide III
10 hours ago
JGildea
Helper I
JGildeaHelper I
asked in Product Q&A

September 2022 Release Webinar - Recording?

Will you be sharing a link to the recording for the September 2022 Release Readiness webinar?TIA!

3
Bfarkas
Guide III
11 hours ago
jdclark2
Contributor II
jdclark2Contributor II
asked in Let's Talk Shop

Problems loading SCORM courses with Firefox

Hello all!  I have recently pushed out our annual compliance training to 11,000+ of my closest friends and colleagues, and I’m getting reports that certain courses (created in Articulate Storyline and exported as SCORM files) will not load properly.  They just get a blank screen where the loading indicator just spins and spins, but nothing ever loads.  This seems to only happen to users who are using Firefox as their browser, but it doesn’t happen to all Firefox users. When they switch to another browser - usually Google Chrome - it works fine.  I have done some testing, but I’ve not been able to duplicate the issue.  Has anyone else had trouble with this?  

3
dklinger
Hero II
23 hours ago
Annarose.Peterson
Guide III
Annarose.PetersonGuide III
asked in Product Q&A

Issues with [bank_details] short-code on "New Wire Transfer Transaction" notification?

Hi everyone!Reaching out here to see if anyone happens to know the answer.  We are moving towards going live with the Wire Transfer feature of the platform (we have it set up in our sandbox currently), but I’m running into an issue with the Notification.I have the notification mostly built, but where I use the short-code [bank_details] in the notification, no information is populated for that short-code when I use it.  I have the bank account details filled out on the Wire Transfer configuration screen, but are the bank details supposed to be coming from somewhere else in the platform?  Is there something I need to configure in the localization tool?

4
Annarose.Peterson
Guide III
1 day ago
G
Novice III
gemmalittleNovice III
asked in Community Feedback

Complete course with past date

Hi How should I complete a course with a past date? Do I have to create a session? We have new employees  who get a course assigned to them as part of a learning plan, sometimes they may join the company with the certificate already. We were advised to add these certificates via external activities and add the certification to give the correct expiry date. However the course assigned to the user as part of the learner remains outstanding. If I complete the course it triggers it as complete with todays date and gives the new expiry from today so today plus 3 years rather than say June plus 3 years. Is my only way around this to create a session in the past, assign user to session then complete the course?  Thanks

5
R
Helper I
1 day ago
captainzelda
Novice III
captainzeldaNovice III
asked in Product Q&A

Course Number of Actions vs. Number of Sessions

I’ve been reading through the DKB, and can’t find a clear description. When running a learner report of course engagement, I see two metrics that I’d like a more accurate description for - Number of Actions Number of SessionsWhat is defined as an action? Is it any time the course is open regardless of training material? Is a session any time the open the course shell, or does session have a different definition? Thanks in advance! On a side note I loathe that this report exports training time in seconds. Given that we have to input things in a specific format, converting this number in our analytics tool is painful. 

0
captainzelda
Novice III
1 day ago
M
Novice I
madisonthompsonNovice I
asked in Community Feedback

What does this error message mean?

One of our learners is getting this error after enrolling in one of our courses - it reads “We apologize, and error has occured. Error initializing the UI: media failed to load - no’media.error’ provided.” I’m not sure if it’s a Docebo issue or maybe something to do with their computer? She seems to be the only one experiencing this issue. 

6
dklinger
Hero II
2 days ago
R
Novice I
rey.rielNovice I
asked in Product Q&A

Making first and last name required with Auth0

So in the Advanced Settings > Self Registration section there is an option to make first and last name mandatory for users. We want first and last name to be required for our users, but all of our user provisioning will be coming from auth0. I can make first and last name fields available in the auth0 signup page, but I’m not able to properly set the “additional fields” section of the Auth0 settings to map first name and last name from Auth0 to docebo. When I make the fields required on the Docebo side user provisioning fails. Was anyone able to successfully implement Auth0 with required first and last name? Anybody know a way to debug the auth0 configuration on the docebo side? Audit trail is not helpful here.

0
R
Novice I
2 days ago
L
Helper I
lhubbardHelper I
asked in Product Q&A

ILT Learner is absent, what should course status be

Looking for feedback on how others would handle this.(Yay we get more reporting coming on event status, but…..I don’t know if that answers my questions/problem.)If you mark a learner absent on an event for a course that is attendance based for course completion. It shows their status as ‘in progress’.I don’t know what the right answer is here. I don’t think it’s fair to mark them complete, they didn’t show up. BUT the course is over, they can never complete it.I want to capture that they didn’t show up, I don’t want to show a completion on course reporting (Credit where it isn’t due), but I also don’t want it to hang out forever on their in progress course list.I could mark them as ‘suspended’ I guess? What does that status even mean?How are you all dealing with this? 

6
lrnlab
Hero III
2 days ago
C
Novice I
cynthiameinke1Novice I
asked in Product Q&A

Task Reminder

A client asked for an option to set up task reminders within the LMS, not necessarily course related.  The ability to freely type a task, and set a reminder to be notified of this task via the bell notification and client’s email. The Help Desk confirmed there wasn’t anything available like this.  How do I get this idea put on the radar? Thank you!

2
C
Novice I
2 days ago
RyanBerardi
Novice I
RyanBerardiNovice I
asked in HTML & CSS

Adding Canva Project

Good Morning Community, I’m attempting to find the best way to add a Canva project to my elearning course.  While I realize I can link this and have the user travel out of the course shell, I’d prefer for them to watch the content within the player.  I’ve attempted using an iframe, however, I’m having trouble with Canva connecting.  I did ensure that Canva was on the safe iframe list as well.  I’ve tried using the embed code as an html asset as well as the iframe widget at the bottom (the latter really not being ideal).  Neither work.  Any guidance would be great!

0
RyanBerardi
Novice I
2 days ago
A
arnab.duttagupta2022Newcomer
asked in Product Q&A

Power user Training

Is there any training material available for training Power Users? I think I saw a mail from someone but not able to recall.

1
lrnlab
Hero III
2 days ago
pilkir
Novice II
pilkirNovice II
asked in Show & Tell

Course descriptions for email distribution

Is there a way to download a course description (description, learning outcomes, pre-reqs etc) along with course dates, so that it can be emailed out to prospective learners?

1
lrnlab
Hero III
2 days ago
pilkir
Novice II
pilkirNovice II
asked in Product Q&A

Adding additional fields to session CSV file

HI all, I have 3 additional fields in my ILT sessions that I need to fill out in the CSV file. I can add them to my CSV file but when I need to map the fields in my CSV file with the Docebo available fields there are no available fields. How can I get them added?

2
pilkir
Novice II
3 days ago
T
TaggartMNewcomer
asked in Product Q&A

ILT Registration Link

In order to capture the audience, and all the metrics needed for our ILT courses, we’d like a shareable registration link for each of our ILT sessions. Currently, folks can share the zoom link and content, outside of the LMS, thus circumventing the system and not allowing us to count them as a trained individual. For Docebo, this is reducing the number of active users/month - something that may have an impact on revenue.

1
Bfarkas
Guide III
5 days ago
C
cfrendNewcomer
asked in Product Q&A

LTI external tool sending feedback?

I have built a basic LTI provider tool that is external to docebo, and when I add it as a training material it displays just fine (handshake established).  My question is about completion of this training material.  How can I communicate the learner’s score back to docebo to satisfy the completion setting shown below?  Should I communicate this from my LTI provider as an API post or put or possibly a webhook event? 

2
M
Novice I
5 days ago
kcortave
kcortaveNewcomer
asked in Job Board

Tripadvisor is searching for a Learning Technologist (ID background)!

Applications online have closed - please message me on LinkedIn if you are interested!https://www.linkedin.com/in/kcortave/About the jobWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.What We Do In OD&LTripadvisor’s Organizational Development & Leadership team works with key stakeholders throughout the business to identify opportunities to increase organizational effectiveness through planned changes. A key part of supporting the business through these planned changes, is to source or create development and training opportunities for employees across all levels of the organization. With a primary focus on career moments that matter, the Learning Technologist is responsible for creating engaging and acces

1
kcortave
5 days ago
T
Helper I
tommyVanHelper I
asked in Product Q&A

Is there a way to link specific Docebo pages to the public catalog screen?

The goal we are trying to accomplish is to have a site with widgets (already built in docebo) that is the landing page for an Extended Enterprise. The goal is to have people able to view this page without needing to sign in. So far, it looks like this is impossible. Does anyone know a workaround?

1
lrnlab
Hero III
5 days ago

Badge winners

  • Product Q&A Genius
    Jtischlerhas earned the badge Product Q&A Genius
  • Product Q&A Genius
    modonetworkhas earned the badge Product Q&A Genius
  • Product Q&A Genius
    spotratzhas earned the badge Product Q&A Genius
  • Product Tips & Tricks Influencer
    Lucy.blakehas earned the badge Product Tips & Tricks Influencer
  • Let's Talk Shop Influencer
    lrodmanhas earned the badge Let's Talk Shop Influencer
Show all badges
Terms & ConditionsCookie settings