Skip to main content

- - Guides Library
Groups
Events
Product Updates
University
Docebo Help

👋 Welcome to Docebo Community

7,526 Posts
31,085 Replies
9,474 Members

Featured Posts

Recently active
Unanswered Questions
Discussion Categories

lauren.abellNewcomer

Help Troubleshooting Custom CSS Navigation Menu Display Issue

Hello all, we made a custom CSS navigation menu, but the menu dropdowns “hide” behind our catalog widget. Does anyone know what might be going on? It works fine on all other pages that have other widgets.

angela.cascellaDocebian

PDG: Certification and Retraining Improvements inside Learn

[FEB 25 Update] Certification Prototype Videos: Key User Flows in Action

Hi everyone,We’re excited to share a detailed look at the new certification experience in Docebo LMS! We’ve completed a full prototype of the MVP and created three short videos showcasing key aspects of the new functionality:📽 Video 1: Quick End-to-End Overview & Concept Drivers 👇 📽 Video 2: Creating a Certification 👇👇 📽 Video 3: Updating a Certification 👇👇👇 These videos highlight the new streamlined process and intuitive design we’re building to make certification management easier, more efficient and scalable. As always, your feedback is invaluable—so let us know what you think! 📽 Video 1: Quick End-to-End Overview & Concept Drivers 📽 Video 2: Creating a Certification 📽 Video 3: Updating a Certification What’s Next?We’re making great progress in bringing this functionality to life, and while the full development journey will take time, features will be released progressively along the way. We have just completed the development of Learning Plan Persistent Co

sjennings78Guide II

Send Email from enrollments or My Team - managing this for external users

I am aware of the changes that Docebo made to the Learn Email Sender Policy earlier this year, and that does not affect emails that we send out from the platform as the LMS Admins - we use email addresses that are part of our domain and those are registered in our Domain Management. However, we are finding issues with Power Users and Managers that would like to send out emails from the platform from either the Enrollment tab for the course or from the My Team page. To clarify, these users are external to our company - they are our customers. When they try to send an email, it pulls in their email address but then the users never get it. I assume this has to do with their domain not being set up in Domain Management. How are you guys handling this for Power Users and Managers that are external users of your LMS Platform? Is this just not going to work now, unless we were to add in those customer domains in our domain management on the platform?

smallcHelper I

Zoom V3 Video Sync Errors in Events

Hello Wise Community,We’re currently experiencing an issue with Zoom V3 video sync errors in Docebo. In short, the error means the meeting no longer exists in Zoom, which prevents the JOIN button from appearing on the course page when the event starts.It’s not impacting all of our courses, but it is affecting 19 upcoming sessions (around 30 events). I’ve opened support tickets and spoken with someone from Docebo, but so far, I haven’t been able to find a solution.Here’s what I’ve tried: Verified that Zoom V3 and our Zoom hosts are properly paired and licensed. Confirmed we are not exceeding our API call limits. Saved the events again to temporarily clear the error (it reappears after about 15 minutes). Recreated the events from scratch to see if that resolved it (unfortunately, it didn’t). Has anyone else encountered this issue? If so, I’d love to hear what worked for you or any advice you might have for getting past it.Thanks so much in advance!Thank you, Cat

markbrumleyNovice II

Does My Docebo Platform Have an FTP Site?

Hi!Does my Docebo platform have its own FTP site where I can upload content? 🤔I know I can use an FTP site from my company for various automations, but I am unsure if Docebo has one for content. I have used several other LMSs where we loaded tons of content via FTP, and it was a big time saver. Thanks!Mark

NateCHelper I

Can we restrict Power Users to creating only manual groups?

Hi all.I noticed yesterday that Docebo now allows Power Users to create automatic groups. When looking at the release page, it reads like it is an option & I get the impression that we can assign or unassign Automatic Groups as needed. But this is not the case. All of my Power Users can create either type of group, unless I assign Groups to them altogether, which is similarly not practical.This is not ideal for us, because I don’t really have time to create instructional material for our PUs, which I typically do when there is a significant change in the system.Does anyone know of a way to limit PUs’ access here?Thanks!

Scott FosterInfluencer III

Water Cooler Talk

500 error when accessing Classroom locations?

Is anyone else experiencing this error when accessing the Classroom locations in the Admin menu?

EmilyW_TacomaHelper I

Adding the assignment file to the assignment

Hi,I want to have my learners fill out a file for an assignment they need to complete. I loaded the file (word doc) to the central repository. I created the assignment information about what I want them to do. I am concerned my learners will ask lots of questions about how to get the file or not understand it if the directions are in the assignment but they separately have to download the file elsewhere (another training material). Can I link from the file in the central repository or attach it directly to the assignment with the details about what the assignment is? Thanks.

kcastilloInfluencer I

Product Tips & Tricks

Is there a way to archive past sessions?

Greetings, team, I am inquiring if there is a way to archive passed sessions, or at least hide them. Right now, the excessive number of sessions available in the course makes it messy for power users to quickly select the session they are looking for. Is there a trick to hiding old sessions or cleaning up the view in the sessions list?Thank you!

pmoDocebian

Design & Layout

A Brave New World - the ultimate customization for your Docebo login experience.Design & Layout

Guide Table of Contents:Introduction Enabling the Public Catalog 🚩 Important Reminder - Catalog Settings within Courses Creating a Custom External Page with HTML and CSS Docebo University HTML and CSS HTML CSS Custom CSS to Push Your Custom Page to the Front Conclusion IntroductionCustomers have frequently requested more customization options for their login pages within Docebo. They've noticed the value of our external catalog pages and have often wished for a way to bring custom login pages to the forefront. This guide addresses this need by providing an example login page (HTML and CSS), as used by Docebo University, along with the necessary CSS to ensure this page displays as your login page.An added benefit of using the public catalog is the ability to send users directly to course enrollment pages without requiring them to log in. This visibility can enhance your platform's prominence in external communications. For those concerned about protecting content while using the pu

sjennings78Guide II

Send Email from enrollments or My Team - managing this for external users

I am aware of the changes that Docebo made to the Learn Email Sender Policy earlier this year, and that does not affect emails that we send out from the platform as the LMS Admins - we use email addresses that are part of our domain and those are registered in our Domain Management. However, we are finding issues with Power Users and Managers that would like to send out emails from the platform from either the Enrollment tab for the course or from the My Team page. To clarify, these users are external to our company - they are our customers. When they try to send an email, it pulls in their email address but then the users never get it. I assume this has to do with their domain not being set up in Domain Management. How are you guys handling this for Power Users and Managers that are external users of your LMS Platform? Is this just not going to work now, unless we were to add in those customer domains in our domain management on the platform?

smallcHelper I

Zoom V3 Video Sync Errors in Events

Hello Wise Community,We’re currently experiencing an issue with Zoom V3 video sync errors in Docebo. In short, the error means the meeting no longer exists in Zoom, which prevents the JOIN button from appearing on the course page when the event starts.It’s not impacting all of our courses, but it is affecting 19 upcoming sessions (around 30 events). I’ve opened support tickets and spoken with someone from Docebo, but so far, I haven’t been able to find a solution.Here’s what I’ve tried: Verified that Zoom V3 and our Zoom hosts are properly paired and licensed. Confirmed we are not exceeding our API call limits. Saved the events again to temporarily clear the error (it reappears after about 15 minutes). Recreated the events from scratch to see if that resolved it (unfortunately, it didn’t). Has anyone else encountered this issue? If so, I’d love to hear what worked for you or any advice you might have for getting past it.Thanks so much in advance!Thank you, Cat

markbrumleyNovice II

Does My Docebo Platform Have an FTP Site?

Hi!Does my Docebo platform have its own FTP site where I can upload content? 🤔I know I can use an FTP site from my company for various automations, but I am unsure if Docebo has one for content. I have used several other LMSs where we loaded tons of content via FTP, and it was a big time saver. Thanks!Mark

NateCHelper I

Can we restrict Power Users to creating only manual groups?

Hi all.I noticed yesterday that Docebo now allows Power Users to create automatic groups. When looking at the release page, it reads like it is an option & I get the impression that we can assign or unassign Automatic Groups as needed. But this is not the case. All of my Power Users can create either type of group, unless I assign Groups to them altogether, which is similarly not practical.This is not ideal for us, because I don’t really have time to create instructional material for our PUs, which I typically do when there is a significant change in the system.Does anyone know of a way to limit PUs’ access here?Thanks!

Scott FosterInfluencer III

Water Cooler Talk

500 error when accessing Classroom locations?

Is anyone else experiencing this error when accessing the Classroom locations in the Admin menu?

EmilyW_TacomaHelper I

Adding the assignment file to the assignment

Hi,I want to have my learners fill out a file for an assignment they need to complete. I loaded the file (word doc) to the central repository. I created the assignment information about what I want them to do. I am concerned my learners will ask lots of questions about how to get the file or not understand it if the directions are in the assignment but they separately have to download the file elsewhere (another training material). Can I link from the file in the central repository or attach it directly to the assignment with the details about what the assignment is? Thanks.

andy.snailhamNewcomer

upcoming SSL certificate changes - Automation

with the future SSL certificate lifespan getting reduced to 47 days, how are you going to deal with these changes? are you going to take over the SSL cert management? or give us a way to automate these renewals?The depreciation schedule is now as follows:March 15, 2026: Newly issued certificates, including their Domain Control Validation, aka DCV, will have to be renewed every 200 days. March 15, 2027: That lifespan will go down to 100 days. March 15, 2029: New SSL/TLS certificates will be limited to 47 days, and 10 days for DCVs.

JZenkerGuide II

Water Cooler Talk

Question about custom sign-in page

How is this working currently? After doing some reading, it seems the consensus is to create a new public catalog page? Or is it a new widget page? How are you telling the system to load this page instead of the default sign in page?Public catalog page seems off as we don’t want to use it to post any public external content, just to alter the sign in page to our needs - but maybe there’s some functionality there that is needed?I could create a custom page, but am still confused on how to make it take priority over the default sign in page.

CharlotteBNewcomer

Water Cooler Talk

Creating a new landing page for all users

Hello! I hope you are all good! I was wondering if the amazing Docebo community will be able to help this new joiner!I have recently taken over the running of the platform and it is still very much in the early stages and I am trying to get to grips with creating a new welcome page. Looking on this community, I can see people have created some amazing landing pages.Is the only way to do this through CSS? And if I have no knowledge of CSS does Docebo work with external partners to help with this? Any advice or help for a novice would be greatly appreciated.Thank you,Charlotte

DRamirezInfluencer I

Launching New VILT course

Hello 😄 - Our company is planning on launching our first VILT course. We have been hosting webinars outside of the platform for many years and we are ready to bring it to the LMS. Is there a way to make a certain assignment mandatory before allowing the learner to reieve their certification? We have surveys that must be completed before a user can get their CEU, but within the course, their are additional items that they need to have access to but dont have to be completed. They are more like sudy guides and references. If anyone has anything that they would like to share? Something you learned along the way? Any tips are helpful, thank you! - Danielle

Community HQ

We're glad you're here! Consider this the "hub" for the Community. Come here to hang out with other community members!

Water Cooler Talk

Water Cooler Talk

499 posts

News & Announcements

News & Announcements

118 posts

All about Inspire

All about Inspire

63 posts

The Learning Career Board

The Learning Career Board

21 posts

Learn & Share

Ask questions, share best practices, show what you've created, and learn about industry trends.

Product Q&A

4099 posts

Product Tips & Tricks

Product Tips & Tricks

515 posts

Show & Tell

63 posts

Let's Talk Shop

Let's Talk Shop

304 posts

Integrations & APIs

Integrations & APIs

444 posts

HTML & CSS

483 posts

Generative AI & ChatGPT

Generative AI & ChatGPT

15 posts

Feedback & Requests

We want to hear from you! Share your feedback and/or requests with us here.

Community Feedback

Community Feedback

115 posts

Docebo Feedback

Docebo Feedback

94 posts

Group Requests

20 posts

Discussion Category Requests

Discussion Category Requests

12 posts

Upcoming Events

Leaderboard

Show full leaderboard

Show full leaderboard

Still haven't found what you're looking for?

You might not be alone.

Don't be shy, we want to help you!

Ask your question

Helpful Guides

Getting Started in Docebo Community

3 Categories
10 Guides

Docebo Platform Guides

10 Categories
69 Guides

Learning Awards Showcase

1 Category
2 Guides

Need more help?

Docebo University

Launch your learning programs and develop your L&D skills.

Docebo Help

Find all the guidance you need by searching over 600 articles.

Contact Support

Contact our support team and we'll be happy to help you get up and running!

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up for Docebo Community

Already have an account? Login

Docebo Employee Login

or

Username *

E-mail address *

First Name

(Private)

Only you and moderators can see this information

*

Last Name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Industry

(Private)

Only you and moderators can see this information

*

Docebo User Level *

Job Title

For what use case(s) does your organization use Docebo?

Employee - Onboarding Employee - Compliance Employee - Sales Enablement Employee - Professional Development Employee - Management Training Customer Training Partner (Channel) Training Member Training Retail/Franchise Training I do not currently use Docebo

User Size

How can the community help you?

How can you help the community?

City

Pronouns (only visible to you and moderators)

(Private)

Only you and moderators can see this information

Password *

I accept the terms & conditions and I have read the Privacy Policy

loginBox.register.email_repeat

Log in to Docebo Community

Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account

Docebo Employee Login

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK