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mamh951Novice III

“Session Link” instead of Course Link in the calendar attachment.

We want “Session Link” instead of Course Link in the calendar attachment.When the learner attends multiple sessions within one ILT course, clicking the course link may confuse them as they’ll always go to the earliest session.Is there any way we can edit the message with shortcodes inside the calendar attachment?

steveninfingerHelper III

Water Cooler Talk

Scheduled New Reports not Triggering

Does anyone else experience a scheduled custom report in New Reports, randomly not triggering? We have one that triggers at 4:40 am ET every day. I had a chat with support last week and they said it could be because the daily refresh was hung up. If it starts at midnight ET and is still hung up almost 5 hours later, that’s concerning. It’s happened 5 times over the past month and a half. I’ve put in a ticket, but I’m wondering if anyone else has had similar experiences.

sam.aminDocebian

News & Announcements

[UPDATED] Docebo Data Lake 2.5: Automated data refresh update

Over the last several months, we recognize that you have been experiencing delays in updating and extracting data for reporting purposes. Behind the scenes we have been working on a solution that involves building a new “data lake” (database where the LMS data is stored for reporting purposes) to remedy the issues. Now, after the final testing stage, we are ready to roll it out to all of our customers' instances, but before we do, we want to ensure you have everything you need to know. FAQ: Your Data Lake Questions Asked and AnsweredIn anticipation of this release we thought we would start an FAQ with some of the questions we think you will find helpful. Please use the comments to ask anything and we will get the right people in the chat to answer! Q: Let’s level set, what is a ‘data lake’?A: Fair question, let's start at the beginning. A data lake is a central repository where all structured and unstructured data is stored. The Docebo Data Lake is the database where all LMS data

cgroetzerNovice III

Learner Has Yet to Complete a Course - couple Qs

@erin.brisson answered a general Q to clarify that this course notif logic be design excludes learners in Completed status. (A side ask is please update the KB article and i think the notif grid chart pdf which has unclear wording, something like “assuming they haven’t completed” which is what prompted my Q to Erin).This is a follow-up set of Qs when wanting to send the notif to a user’s manager.When considering using this to send to “Manager”, it’s unclear whether or how to include short codes to display the manager’s name in the greeting and the learner’s username or first/last name. When sending to Manager, as the same shortcodes like “username”, or “first name/last name” the right ones to use? It kinda implies that would display the manager’s name. Or when used and sending to manager, the logic picks the user values for those codes? Confusing UI and KB article or I missed it. I want to use two of the same notifications, one to learner and one to their manager. Review more below as

Annarose.PetersonGuide III

Issues with [bank_details] short-code on "New Wire Transfer Transaction" notification?

Hi everyone!Reaching out here to see if anyone happens to know the answer. We are moving towards going live with the Wire Transfer feature of the platform (we have it set up in our sandbox currently), but I’m running into an issue with the Notification.I have the notification mostly built, but where I use the short-code [bank_details] in the notification, no information is populated for that short-code when I use it. I have the bank account details filled out on the Wire Transfer configuration screen, but are the bank details supposed to be coming from somewhere else in the platform? Is there something I need to configure in the localization tool?

martiniwinskiContributor III

Community Feedback

Why is Docebo Support so bad lately? Ticket system not working either

Any time I open a ticket with Docebo lately, none of the ticket# links work. It sends me to help.docebo.com and then says the ticket is no longer active, despite giving me the link and being a new and unresolved ticket!My most recent interaction with Docebo support was horrible. I mean, what kind of half-assed response to an urgent issue is this? That’s all I got “Invalid date bug”. Nothing else to assist. Not too pleased here lately.

Bart_at_Yamaha MotorHelper I

How to prevent session enrollment in ILT course that has been completed by user?

Hi community,I have a bit off issue, we yearly create a new course for some for a ILT/ Classroom we do.These courses simply but are marked Course 2019, Course 2020, Course 2021, etc.Since the content of these courses as the same each year, we set them equivelant to each other.So if you followed a course in 2019, automatically you pass any of thenew courses when they are released. The only issue we have with Docebo Learn is that the user is still able to select session of one of these new courses. Which we don't want them to since they already did the course in the past.For registration it is important to move them to the new course each year, as it is part of the learning plan for that year. Is there anyway for us to prevent these users from selecting a course once they are released. Theorectically we could create a dummy session and put them all in this, but I don't think this is nice solution.Thank you all in advance for your feedback and ideas.Bart

gemmalittleNovice III

Community Feedback

Complete course with past date

Hi How should I complete a course with a past date? Do I have to create a session? We have new employees who get a course assigned to them as part of a learning plan, sometimes they may join the company with the certificate already. We were advised to add these certificates via external activities and add the certification to give the correct expiry date. However the course assigned to the user as part of the learner remains outstanding. If I complete the course it triggers it as complete with todays date and gives the new expiry from today so today plus 3 years rather than say June plus 3 years. Is my only way around this to create a session in the past, assign user to session then complete the course? Thanks

KristyNewcomer

HIde My Points on a page

We are not using points in gamification, is there a way to hide the “My Points” reference?

BfarkasGuide III

Reports: Sending, modifying, and more!

This guide is the second in a series of new guides brought to you by @Bfarkas. Links to the full Guide Series can be found at the end of this article. In this installment the focus will be on reporting. I find that with a few basic (and some not so basic) tricks, you can quickly build data solutions customized to your organization’s exact needs. Even more importantly, you can set up in a way to let others build them, so you don’t have to! If you are not familiar with how reports work within Docebo itself, including the New Reports, Standard Reports, and the Automation App (useful to FTP reports to locations), I highly recommend going and reading the official documentation as well as checking out the topic in Docebo University. I will assume you are familiar with them throughout this article. One common request in the community is to make specific data changes or add columns to reports that are not currently available. The general goal of these requests is to be able to schedule the rep

mamh951Novice III

“Session Link” instead of Course Link in the calendar attachment.

We want “Session Link” instead of Course Link in the calendar attachment.When the learner attends multiple sessions within one ILT course, clicking the course link may confuse them as they’ll always go to the earliest session.Is there any way we can edit the message with shortcodes inside the calendar attachment?

cgroetzerNovice III

Learner Has Yet to Complete a Course - couple Qs

@erin.brisson answered a general Q to clarify that this course notif logic be design excludes learners in Completed status. (A side ask is please update the KB article and i think the notif grid chart pdf which has unclear wording, something like “assuming they haven’t completed” which is what prompted my Q to Erin).This is a follow-up set of Qs when wanting to send the notif to a user’s manager.When considering using this to send to “Manager”, it’s unclear whether or how to include short codes to display the manager’s name in the greeting and the learner’s username or first/last name. When sending to Manager, as the same shortcodes like “username”, or “first name/last name” the right ones to use? It kinda implies that would display the manager’s name. Or when used and sending to manager, the logic picks the user values for those codes? Confusing UI and KB article or I missed it. I want to use two of the same notifications, one to learner and one to their manager. Review more below as

Annarose.PetersonGuide III

Issues with [bank_details] short-code on "New Wire Transfer Transaction" notification?

Hi everyone!Reaching out here to see if anyone happens to know the answer. We are moving towards going live with the Wire Transfer feature of the platform (we have it set up in our sandbox currently), but I’m running into an issue with the Notification.I have the notification mostly built, but where I use the short-code [bank_details] in the notification, no information is populated for that short-code when I use it. I have the bank account details filled out on the Wire Transfer configuration screen, but are the bank details supposed to be coming from somewhere else in the platform? Is there something I need to configure in the localization tool?

Bart_at_Yamaha MotorHelper I

How to prevent session enrollment in ILT course that has been completed by user?

Hi community,I have a bit off issue, we yearly create a new course for some for a ILT/ Classroom we do.These courses simply but are marked Course 2019, Course 2020, Course 2021, etc.Since the content of these courses as the same each year, we set them equivelant to each other.So if you followed a course in 2019, automatically you pass any of thenew courses when they are released. The only issue we have with Docebo Learn is that the user is still able to select session of one of these new courses. Which we don't want them to since they already did the course in the past.For registration it is important to move them to the new course each year, as it is part of the learning plan for that year. Is there anyway for us to prevent these users from selecting a course once they are released. Theorectically we could create a dummy session and put them all in this, but I don't think this is nice solution.Thank you all in advance for your feedback and ideas.Bart

gemmalittleNovice III

Community Feedback

Complete course with past date

Hi How should I complete a course with a past date? Do I have to create a session? We have new employees who get a course assigned to them as part of a learning plan, sometimes they may join the company with the certificate already. We were advised to add these certificates via external activities and add the certification to give the correct expiry date. However the course assigned to the user as part of the learner remains outstanding. If I complete the course it triggers it as complete with todays date and gives the new expiry from today so today plus 3 years rather than say June plus 3 years. Is my only way around this to create a session in the past, assign user to session then complete the course? Thanks

captainzeldaNovice III

Course Number of Actions vs. Number of Sessions

I’ve been reading through the DKB, and can’t find a clear description. When running a learner report of course engagement, I see two metrics that I’d like a more accurate description for - Number of Actions Number of SessionsWhat is defined as an action? Is it any time the course is open regardless of training material? Is a session any time the open the course shell, or does session have a different definition? Thanks in advance! On a side note I loathe that this report exports training time in seconds. Given that we have to input things in a specific format, converting this number in our analytics tool is painful.

JohfraNovice III

replace "Powered by Docebo" with a custom footer on legacy pages

Hiwe use a custom footer but on legacy pages the “Powered by Docebo” is still shown. After checking with Docebo Support, this is the expected behavior and can we hide the “Powered by Docebo” by using the following css code:/*Hide footer in legacy pages*/#footer > p > a {display:none !important;}The code itself works but now within legacy pages the footer is empty and we want to have the custom footer, because we have a link the Imprint and Privacy Policy.Does anybody know how we can force the custom footer on the legacy pages?

KTJDHelper I

permanently change attendance sheet

Hi, When you print off an attendance sheet, i notice you can configure to include extra information and change the column order. However you have to do thi each time you go it. Is there a way of permanently keeping these settings?

madisonthompsonNovice I

Community Feedback

What does this error message mean?

One of our learners is getting this error after enrolling in one of our courses - it reads “We apologize, and error has occured. Error initializing the UI: media failed to load - no’media.error’ provided.” I’m not sure if it’s a Docebo issue or maybe something to do with their computer? She seems to be the only one experiencing this issue.

tsundeclayNewcomer

Community Feedback

Payment gateway recommendations

We are looking for advice regarding payment gateways. We are located in Canada and may be selling courses to clients in different provinces (with different sales taxes). We will require credit card payments only, no POs or alternative payment options. In the past, we have used Chase and Bambora, but neither of these has an integration with Docebo.Any recommendations for a payment gateway that is reasonably priced, easy to administer and reliable?

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