Question

Confusion enrollment options

  • 23 March 2022
  • 7 replies
  • 213 views
C
Rank

Hello community,

 

Our DOCEBO platform is used by external customers. A lot of them are confused by the enrollment options provided by the platform.

When you want to enroll yourself into a session, you have 2 ‘enroll’ buttons.

One underneath a session when you have opened that session: ‘Enroll into this session.’ (see number (1) on printscreen ‘Enrollment’).

The second button on the top right: ‘Enroll’ (see number (2) on printscreen ‘Enrollment’).

When you click the first button underneath a session (1), you are not yet enrolled, you have to confirm your selection via the enrollment box on the top right (2). This is expected behavior according to the DOCEBO helpdesk.

However that’s confusing for our users because when they click the first button ‘Enroll into this session.’, they think they are immediately enrolled. But that’s not the case. This button seems more like a ‘select your session’ button. When selected, this session appears in the enrollment box on the top right of the screen. However some customers do not notice this appearance because of their screen resolution and forget to confirm their selection via the box on the top right.

Does someone in the community faces the same challenges? Is it possible to change the functionality of the first button? Preferably we want to have a real enroll button underneath each session.

We have seen that this is already the case for ILT sessions within a learning plan.
In one of our learning plans, once you are enrolled and you have followed the first module, then you can enroll yourself into the second module. When you select a session within module 2, you can click on the ‘Enroll into this session.’ button underneath the session and then you are immediately enrolled. The box on the top right doesn’t appear. (see printscreen ‘Enrollment Learning plan module 2_EN’)

One enroll button underneath a session is a more user friendly solution and the risk of missing enrollments is minimised.

Who can help us solve this issue? Or did someone create a workaround?

Thank you in advance for your help!

2 Attachments

7 replies

sigamoline
Rank
Userlevel 4

We have the same challenge. We also never have more than one session. It would be wonderful to have a new option for ILTs where there is only one enroll button.

 

I would also love to hear if anyone has created a workaround.

Jessica Tart
Rank
Userlevel 6
Badge +1

Unfortunately, we have the same problem as well. However, you might be able to change what the buttons say using the localization tool, if that helps.

Jessica Tart
david.stock
Rank
Userlevel 3
Badge

I feel your pain and I’m sorry to say it’s worse than that. We have the same situation ie external customers. We sell webinars and we only ever have one session per ‘course’. We’ve not found any solution since we’ ve had the same feedback from Docebo ie it’s expected behaviour.

Unfortunately this ‘2-step’ enrolment process to enroll users at the session level also makes it impossible for Power Users to successfully enrol the learners in their branch into vILTs at the session level. They think they have because they have ‘enrolled’ them to the course so it is REALLY confusing and also apparently ‘expected behaviour’.

Even if we give our customers’ Powers Users (eg L&D managers) the necessary permissions to enrol their users, this only applies at a course level. They can’t enrol their learners at a session level. But this is not obvious to them, they think they’ve enrolled their team successfully.

Similarly the learners are ‘expected’ to know they’ve been enrolled at the course level and now need to actively select the vILT session (even though there is only one).

These learners end up suspended on the session waiting list and there’s no way for the Power User to approve them from here, it has to be done by a Superadmin. The Power User also does not know their learners are ‘stuck’ on a waiting list.

All in all, it’s one of many shortcomings we’ve encountered in dealing with Docebo’s capability for Power Users to enrol their learners into courses. The whole process is clunky but this aspect is particularly frustrating. It’s bad enough that we have to keep scanning waiting lists checking for users who may need to be approved but of course they may be stuck on the waiting list for other reasons eg their payment didn’t go through so we have to check each one before approving. Really not the sort of activity you want your Superadmins involved with.

Please let me know if you have any breakthroughs or figure out some kind of workaround that is more intuitive for users.

C
Rank

Unfortunately, we have the same problem as well. However, you might be able to change what the buttons say using the localization tool, if that helps.

Hi Jessica, thanks for your suggestion. We also thought about renaming the link below the session to ‘Preselect your session here’. This would be more clear for users enrolling in ILT courses. However when we do that we run into trouble with our learning plans, because there the link below the session is actually the real enrollment link.

C
Rank

We have the same challenge. We also never have more than one session. It would be wonderful to have a new option for ILTs where there is only one enroll button.

 

I would also love to hear if anyone has created a workaround.

Hi Sigamoline, I have created an ‘Idea’ for this issue in the Community. So please vote for this idea so Docebo picks it up and will work on a solution. Confusion session enrollment | Community (docebo.com)

C
Rank

I feel your pain and I’m sorry to say it’s worse than that. We have the same situation ie external customers. We sell webinars and we only ever have one session per ‘course’. We’ve not found any solution since we’ ve had the same feedback from Docebo ie it’s expected behaviour.

Unfortunately this ‘2-step’ enrolment process to enroll users at the session level also makes it impossible for Power Users to successfully enrol the learners in their branch into vILTs at the session level. They think they have because they have ‘enrolled’ them to the course so it is REALLY confusing and also apparently ‘expected behaviour’.

Even if we give our customers’ Powers Users (eg L&D managers) the necessary permissions to enrol their users, this only applies at a course level. They can’t enrol their learners at a session level. But this is not obvious to them, they think they’ve enrolled their team successfully.

Similarly the learners are ‘expected’ to know they’ve been enrolled at the course level and now need to actively select the vILT session (even though there is only one).

These learners end up suspended on the session waiting list and there’s no way for the Power User to approve them from here, it has to be done by a Superadmin. The Power User also does not know their learners are ‘stuck’ on a waiting list.

All in all, it’s one of many shortcomings we’ve encountered in dealing with Docebo’s capability for Power Users to enrol their learners into courses. The whole process is clunky but this aspect is particularly frustrating. It’s bad enough that we have to keep scanning waiting lists checking for users who may need to be approved but of course they may be stuck on the waiting list for other reasons eg their payment didn’t go through so we have to check each one before approving. Really not the sort of activity you want your Superadmins involved with.

Please let me know if you have any breakthroughs or figure out some kind of workaround that is more intuitive for users.

Hi David, Thanks for your feedback and your concerns about the Poweruse issues. We will test this thoroughly next week. I have created an ‘Idea’ for this issue in the Community. So please vote for this idea so Docebo picks it up and will work on a solution. Confusion session enrollment | Community (docebo.com)

choygannaban
Rank
Userlevel 1

Unfortunately, we have the same problem as well. However, you might be able to change what the buttons say using the localization tool, if that helps.

If we’re going to change the localization text, it might also bring confusion to the page that doesn’t have enroll button at the upper-right corner.

We’re also having the same issue, it’s weird some ILT Courses have it and some don’t. 

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