Following. We are in the process of implementing a multi-tiered certification program and are still looking into ways to handle recertification and ways to avoid having an enforced order learning plan as the only solutions.

I'm following as well! We have only been customers for a few years, but this is also a significant pain point for us. It’s pretty frustrating the amount of time and effort we waste to make the system function correctly.  Like you, I have had many meetings, support tickets, and multiple email threads, all of which came to the same conclusion: the system is not where it needs to be regarding retraining/certifications.

I have been hearing “updates are coming” for a while now, and like you, I am starting to lose faith in the platform.

I met with a product manager working in this area a couple months ago and laid out our issues with the functionality & gave provided solutions that we felt could be made. I was told there are changes coming - internally they are working on this functionality, but not to expect the changes quickly. I got the impression that there is a lot of coding/ background stuff they need to work through - and that they are looking at it from the big picture approach. I’m  hopeful they took our suggestions to heart and weren’t just placating us. ;-)   I don’t think we will start to see changes til next year, at the earliest.   

Hi!  I’m just chiming in to say that I manage compliance training for my organization as well.  I would be happy to swap experiences with anyone who is interested.