@Teresa2023 , You can add any user as Instructor while creating a new session/event.

Hello,

Thank you for your reply.

After I have created the session and I go to details - Session Instructors or Event Instructors it won’t save the names.

Kind regards,

Teresa

 If you are adding session/event instructors and then they aren’t showing up, then you need to reach out to the support desk because something isn’t working properly.

Make sure you are hitting ENTER after you select each name. 

So this is not clear in the documentation, but in order to add an instructor, they have to have a user account in Docebo. You can’t just add names. Once they are added they appear to the learners and get some different views when they log into the class like reports, assignments and attendance. Additionally if you have notifications for things like assignments in your system, they will get those. 

Another thing assumed but not detailed, is if your instructors join online events ( Teams, Zoom, AdobeConnect, etc) from Docebo they are not automatically promoted to meeting organizers, presenters or hosts. There is no special handoff. So be prepared to promote them or have them join the online sessions directly instead of through Docebo. 

@Teresa2023 Additionally, once you start typing names, a list will start to show and you have to actually select the user from that list to have them display.  You cant just type the name and save, even if they are a user in the system.

Hi, thank you. I was referring to External Trainers not already on our system.

Kind regards,

Teresa

@Teresa2023 External Trainers cannot be added as an instructor until they’ve an account in your LMS. However, you can add external trainer name as a Facilitator (secondary name).

Session Instructor role plays primary, and it allows only if the trainer have an account in LMS.