Love a good process improvement. Thanks for sharing.

Hi @erin.brisson ,
I'm hoping you can help me with a quick question. Do I need to create all my already submitted ideas again? They are all marked as closed because I didn't create them with the template.

Hi @Lena, if they were submitted before the relaunch of the portal yesterday (September 30) and they have been ‘Closed’, it’s most likely due to the fact that there are no plans to work on them at this time. Please do not resubmit an old idea in the new template as the new template is for brand new ideas only. If you’d like to add more context to an existing idea, we highly recommend replying to the existing idea using the template. Thank you!!

I’m having some difficulty keeping track of the feature cards I’ve commented on. Specifically, I can't see the last update date, which makes it hard to know if there’s been any progress on the features I’m interested in.

Since I can’t provide feedback on all the cards at once, it’s challenging to remember which ones I've already engaged with and which ones I still need to address.

Does anyone have suggestions on how to better manage this? Is there a way to track my feedback or receive notifications about updates? Any tips would be greatly appreciated!

Agree, not the easiest page to navigate plus the annoyance of having to enter then every your email each time you want to vote something up or post a comment…

I get that we need to get used to the new look and feel but it feels lie things are getting lost somehow...maybe just me...lol

I miss being able to see comments from others and the banter as the user community share workaround and ideal enhancements. 

@dianex.gomez Thank you for providing this feedback, I know there are some restrictions to the platform being used for our Roadmap but I can understand the frustration so I will dig a little deeper to see what I can find.

Good morning - we really have come far to ensure that there is transparency. Thank you!

Can we get into a nuance for a minute?

Can the team pass along what the predetermined vote threshold is? I get that a count of votes is not nearly as important anymore because the count of votes have been removed from this panel (see below). Does the idea need to meet a threshold in a given duration to remain open?

I mention it because as transparent as the active roadmap sounds, IMHO if we dont have a feel for how many votes we need to meet a minimum criterion? We will be creating ideas that may or may not need some attention from our constituents to vote them up. IMHO unless people are going after boosting their profile and getting points for voting, they aren't going to be voting things up. But at the same time, we can be telling folks - “go vote this one up” - a practice done by some of us long-timers - because it is that important for the idea to be heard and we are in a similar boat with them so that we can at least make a newly established idea get into the OPEN status.

I hear ya @dklinger am struggling as well but am hoping I’ll get used to it….really want them to fix the issue when adding feedback where you need to verify your email before the post is added...very frustrating and it seems you have to do it for every post...

I agree with @lrnlab we are already logged in, they know who we are so, why the extra email verification?  

I am struggling to navigate the ideas portal due to the numerous closed ideas that lack explanations. Additionally, there is no filter to sort ideas based on their status. Should we open new ideas using the new required format?

@dianex.gomez totally agree...at first I thought, ok I'll get used to this new format but we seem to have lost some context and all the user comments, etc. While I can appreciate the notion that having ideas created in a more standardized fashion makes sense for Docebo, we loose at little with this new format.

One example is for the new Enrolment Attributes - found this in sandbox but there were no notes or explanation as to what these are. When I finally found the idea, I was hoping it would explain this update and what it’s for but the details are not very clear (very general) and I struggle to know what benefits this update will give us...seems we have more pressing ideas to move forward; but that’s just me.

I’ve noticed that 95% of the ideas in the portal are closed, and it’s challenging to understand why. The reasons for closure include:

• The idea was not submitted using the Idea Submission Template.
• More than one idea was submitted.
• There was no, or not enough detail provided in the responses to questions 1-3 (see the example in the gray box in the template).
• It is a duplicate of an existing submission.
• It already exists in our product.
• It is not being considered at this time.

The instructions also state:

“Please DO NOT submit an idea if it already exists in the portal, especially if it’s tagged with the ‘Closed’ status as this will cause unnecessary duplication. If it’s ‘Closed’, it falls under one of the reasons above and this is our way to communicate realistic expectations for your ideas. FYI ‘Closed’ ideas can still be voted on and replied to and our product team uses the portal to search for ideas so if it’s ‘Closed now’, it may not always be.”

This seems contradictory. If an idea was closed because it wasn’t submitted using the Idea Submission Template or lacked sufficient detail in responses to questions 1-3, further action is needed by the community. We either need to:

a) Open a new idea with the new format, or b) Add information to the existing idea.

However, it’s unclear whether we should create new ideas or update existing ones. Additionally, since we don’t know the specific reason for each idea’s closure, we can’t determine which ideas need more detail or were closed for other reasons.

@erin.brisson can we get some clarity on this process to ensure our ideas are considered effectively?

yes please...thanks for posting @dianex.gomez 

The link to the Idea Submission Template just links back to this same page...where do we go to actually submit an idea? Very frustrating that Docebo Support won’t submit feature requests on our behalf when we’re chatting with them and now there’s no actual way to do it.

@LMaynard Before submitting a brand new idea, please search the Feature Roadmap and existing ideas to see if the same (or similar idea!) already exists. Here’s how:

If your search in these two areas is unsuccessful, you can submit a brand new idea by following these steps:

From the Idea Submission Template:

1. Click ‘Copy Template’
2. Click ‘Create an Idea’

From the Create new post box:

3. Enter Idea title
4. Paste the Idea Submission template (that you copied in Step 1)
5. Select the Product Area associated to the idea (this helps get it in front of the assigned product manager)
6. Input any desired tags
7. Click ‘Create’

I hope this helps. Please let me know if you have any further questions.

Thanks for your reply @erin.brisson but that didn’t solve my issue. It’s okay though because I was able to solve it on my own. 

IN CASE ANYONE ELSE IS WONDERING:

There’s TWO Idea Submission Template links. The first is at the top of the sticky post and this link DOES work.

The second link is further below in the sticky post and DOES NOT work:

If you click the first link you’ll be taken to the correct Idea Submission Template. If you click the second link you’ll just refresh this same page as you’re redirected back here.

Apologies for this issue @LMaynard, it has been resolved.

@dklinger and @dianex.gomez my apologies for the delay in responding to both of your questions.

@dklinger the vote counts are still important to us and even though we removed the vote count, we still want you to vote. We see all the votes and take them into account but they are only one of the many variables needed to implement a feature. Please note, ALL ideas are reviewed however, if there are no current plans to work on an idea, we will close it in an effort for complete transparency and to keep the ideas portal as realistic as possible especially as it relates to the number of Open ideas. 

@dianex.gomez we had an unrealistic amount of Open ideas prior to our relaunch of the portal. During the temporary closure, we worked alongside our product team to determine the ideas that are associated with Feature Cards within the Feature Roadmap as well as any that the team determined to leave Open. Most of the existing ideas in the portal were Closed because they are not being considered at this time.

Here is some additional information in an attempt to help resolve any further ambiguity:

• Existing ideas prior to Sep 30, 2024
  • All of these ideas were submitted before the implementation of the new mandatory submission template, therefore, if the idea you are looking to submit is the same/similar to an idea from before Sep 30, we ask that you do not submit a brand new idea but that you reply to the existing one with any additional details. Ideally, you’d ensure the existing idea has the information we’re now requesting from the submission template. This way, when the product team is searching through the ideas, they will have all the information related to an idea in one centralized place. 
• Ideas submitted on or after Sep 30, 2024
  • All ideas submitted after Sep 30 are required to use the Idea Submission Template. If it’s not using the template, there’s not enough detail provided to any of the 3 mandatory questions and/or more than one idea is submitted, the idea will be Closed upon submission and will need to be submitted adhering to the guidelines. The hope is for those that have an idea to search the Feature Roadmap and existing ideas first and if their idea can’t be found in either of those two places, then they’ll follow the idea submission template to submit their brand new idea. 

I hope this helps, please let me know if not.

@erin.brisson Is there going to be an Admin comment left on Closed ideas explaining why it was closed? As @dianex.gomez pointed out, it’s already very confusing for us users to figure out whether a Closed idea should be resubmitted because it lacked adherence to the Idea Submission Template’s explicit instructions or whether it’s been Closed due to Product choosing not to work on it.

​@erin.brisson what triggers a review if we add comments (e.g. apply the template questions) to an existing closed idea? 

​@LMaynard If the idea is not in the mandatory template, the mandatory questions do not have enough detail or there are multiple ideas in one submission, we will let you know. 

​@dianex.gomez if you add a reply to an existing idea, we’ll see there is new engagement on the idea.