@DJ3 Are any of the training materials associated with the course used in the session 361, but not the other two sessions? Are your training materials in your Central Repository, and used in some OTHER course/LP?

@KMallette—The same course is offered on different days and times. It does not include training materials and is part of one learning plan only.

@DJ3 I suggested you to go to course management, verify the learning plan associated to this course.  Go to those learning plans and verify if those learners were enrolled. If not, open a ticket. 

@msantos Thanks for the feedback. The three learners who returned an error are enrolled in the learning plan. It is interesting that the four were not. 

I’ve not done that via CSV, but have manually.  Have you seen this popup when try to do it manually?

 

I’ve asked Support this question myself.  here’s what they told me:

I can confirm that it is not possible to unenroll a user from an individual course if they are enrolled into the course via a learning plan, regardless of their enrollment status.

In order to unenroll a user from a singular course, the user would need to be unenrolled from the learning plan itself, and then the individual course.

When unenrolling users from a Learning Plan, the admin/power user has the option to unenroll the user from all of the courses or keep their enrollments in the courses. However, in the context of removing a user from a singular course, it is advised to keep the user's enrollments and manually unenroll the user from the singular course, as outlined in the Knowledge Base article on Creating and Managing Learning Plans.

In the case of unenrolling users via CSV, the user would still need to be removed from the Learning Plan before being able to unenroll them from a singular course.

@karen Thanks so very much for sharing this. I tried the manual process and was successful in unenrolling them. Now I just need to figure out how some got in enrolled and others did not.