Hi!
I’m seeking an experienced LMS Administrator, that has expertise with the Docebo platform, to join my team at Mr. Cooper Group.
The Senior Learning Technology Administrator will drive the vision, direction, & overall strategy for our LMS. This role requires advanced technical expertise in Docebo, HTML, CSS, APIs, Javascript & also provides technical & strategic leadership in relation to all Learning initiatives. This position is responsible for the administration, design, development, implementation, delivery, & maintenance of Docebo pages, content, assets, learning tools/platforms, reporting & other resources used for instructional functions. This role serves as a a system administrator for Docebo Learning Management System & is responsible for all aspects of functionality, configuration, maintenance, implementation of new services, & enhancements. This includes escalated issues, overseeing system audits, testing, system updates, content & system integrations, data feeds, admin training, reporting/analytics, managing the ServiceNow ticketing system, providing weekly dashboards & data to leadership, & provides input into future strategic development opportunities for the LMS.
ESSENTIAL JOB FUNCTIONS
- Creates strategies for implementation of new tools, processes, automated workflows, & manages day-to-day activities within the LMS including issue management via ServiceNow
- Develops & maintains custom HTML/CSS pages in the LMS to keep pages & content current
- Utilizes APIs to automate data transfers between the LMS & other systems, ensuring data accuracy & integrity
- Creates custom reports, dashboards, & effectively communicates the data to key stakeholders
- Routinely audits training records and provides timely responses to any audit inquiries
- Consults with stakeholders on the needs of the business & provides recommendations for leveraging LMS technology in areas of content development, coursework distribution, onboarding, reporting, user feedback, compliance, etc.
- Actively engages with the IT / HRIS / ServiceNow teams to ensure system optimization between all learning technology & infrastructure
JOB COMPETENCIES
- Experience working independently in a fast-paced environment with competing priorities & critical deliverables
- Effectively plan, prioritize, & execute enterprise projects including change management
- Excellent written & verbal communication skills; ability to simplify technical issues & jargon
- Proactive approach to problem-solving & demonstrate the ability to be a strategic & challenging thinker
EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor’s degree in a related field or 5 years’ experience in digital learning / HRIS / other related systems role
- 4+ years of experience with administering the Docebo Learning Platform
- Skilled in HTML, CSS, APIs, Javascript
- Working knowledge of eLearning authoring tools (Articulate), SCORM, AICC, &/or xAPI eLearning standards
If you’re interested and meet the qualifications, we’d love to chat with you! Apply online:
https://careers.mrcooper.com/us/en/job/020740/Sr-Learning-Technology-Administrator
