Hello,
What is the best reporting setup for Extended Enterprise usage tracking?
We want our usage reports to capture all learner seats associated with an Extended Enterprise customer, including users who are currently active, deactivated, enrolled, unenrolled, or deleted. The goal is to ensure we have a complete count of all seats utilized, even if users are no longer present in the LMS.
For example, if an Extended Enterprise customer has used 1,000 seats over the course of their contract, we need reporting that accounts for all 1,000 seats - not just the users who remain active in the system.
What reporting structure or data fields would you recommend to ensure accurate seat utilization tracking across the full user lifecycle? Since, technically, a seat-is-a-seat in Docebo and we’re paying for that seat regardless if they are still active in the LMS.
I also wonder the same for branches? We often sell seats to clients. We want to make sure that we account for all 50 seats including those users who are no longer enrolled.
Thanks,
Renee
