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Hello,I’ve come across an issue with the My Team area and I’m wondering if anyone else has experienced the same thing.We have a member of staff who has two job roles, and in one of those roles they manage a team. They have a Manager 1 and a Manager 2 assigned to them.The person listed as Manager 1 is able to view the staff member’s team through the My Team area, but the person listed as Manager 2 can’t.Should the My Team area pull through the teams of the people you manage regardless of whether you’re set as Manager 1 or Manager 2, or is this only available to Manager 1?Thanks!

Hello,I’m hoping someone can help with an issue I’ve come across.A user brought to my attention yesterday that the Retake Certification button on the course page was unavailable, meaning the system was not updating their completion date or certification status. I logged in as the user to investigate and was able to confirm that they were correct.I have since carried out some spot checks on other users with the same certification and have identified two additional people experiencing the same issue.What’s confusing is that the problem appears to be affecting some users but not others, despite them being assigned the same certification. I’ve compared the certification profiles and settings, and they appear to be configured exactly the same.Would anyone be able to advise what might be causing this or if they have came across this themselves? 

Hello Community,I’ve come across an issue that several staff members appear to be experiencing when attempting to renew their certifications.For some reason, the option or link to renew an expired certification is not appearing for them. We’re seeing this across multiple users, which makes me think there may be a broader issue at play.Has anyone encountered this before or know what might be causing it?Please see the screenshot below for reference.Thank you in advance for any insights or suggestions.

I have 2 examples of an eLearning course being out of date and the expiration date is showing but the RENEW NOW Button is not there. Any ideas?  

I have a course that covers a particular topic and will have multiple videos about that topic. I also anticipate that there will be additional content to add about that topic in the future. If a learner has taken a course and completed all the materials but then new content is added, what happens? Does their course status change from complete to in progress? Is it better to place this content into a learning plan instead to better track progress in watching all the videos?

To hide Invite to Watch ButtonYou can try adding the following CSS under Admin menu → Configure branding and look → Custom Styles. button#group_add[aria-label="Invite to watch"] { display: none !important;} Please have your IT or web team review and test this CSS in a sandbox environment before applying it in production.

Does anyone have an issue with the AI Roleplay not working properly? Whenever I attempt to preview the roleplay nothing seems to happen. I get a “Reconnecting” banner, but I haven’t found a solution or a reason why this happens. 

Question: Support for Multi-Byte Emojis in Docebo via CSS?Hi everyone,I'm trying to use emojis within learning content and widgets in Docebo, but I'm seeing inconsistent results.For example, wrapping emojis in a span works for some characters: HTML <span class="emoji">⭐</span>  However, many other emojis (✅, 📚, 🚀, 🎯, 📢, etc.) either do not render or are replaced with blank spaces/unsupported characters.I'm wondering:Does Docebo fully support multi-byte Unicode emoji characters? Is there a recommended CSS font stack (e.g., Segoe UI Emoji, Apple Color Emoji, Noto Color Emoji) that can be added at the platform or theme level? Are there any platform settings, theme customizations, or custom CSS options required to enable broader emoji support? Has anyone successfully displayed modern Unicode emojis consistently across web and mobile learners?My initial thought was that this might be a font-rendering issue rather than an HTML issue, since simple symbols like ⭐ display correc

Hi I’m hoping someone can help. I am currently a super admin within our platform and we have some power users in the system too.  I have set up an assignment within a course as we want staff to upload a document. This is working and when staff upload the document I can see it but the power users I need to see it can see it is completed but the EVALUATE button is not there for them to view or download the file. I feel like its something really simple but I cannot figure out what I am missing. Can someone please help?

Marking “show the course to only enrolled users” does not remove expired session visibility to learners. When a power user wants to enroll a new learner into a course, they can still see past expired sessions. I have seen the work arounds of labeleing them with a “z” or something, or manually going in to delete, but we don’t want to delete expired sessions or change names. How can we keep the sessions inside of the course, but have the system automatically remove anything that’s expired from the learner’s view?

Help! So, i created a course, put the course in a specific Catalog and Channel. This specific group and channel is only visible to a group. However, upon checking on the course, a Power User enrolled the learners to a course they should not have visibility with. How can I limit it to users who just have visibility to?

I am trying to run a full course audit, and I am running into several issues.  I need the following information: Course title, Content type, Current category, Branch, status, owner and when it was last updated. I have tried several methods including creating a customer report, but I am not getting the information I need. Some reports show 695 courses, some reports show 2500 courses( (this is correcct). Any assidtance is greatly appreciated.

Hi everyone.I have an existing course which successfully ran with three sessions, all marked ended. I added two new sessions to the course, each with its own event and the course is in the same catalogue as before, following the same approach and same options we always use. The sessions have also appeared in my digital calendar as it is an online event. These two sessions show up for me as creator and for my co-instructor. However, no one else can see them!I have recently created a series of new sessions/events in other courses and it has worked fine. Is there a recent bug about adding new sessions to an existing course? Have I missed something…?   

How can I hide some of the public custom pages on Extended Enterprise domains with CSS?I have over 50 EE domains and would like to select which external pages I make visible for some of the EE domains. 

Is anyone else getting this error consistently when they try to log on? We are having 10+ users a day getting this error even if it is the first time trying to log on for the day. Usually clearing cache and cookies fixes the issue, but that is no longer working. I have confirmed that the accounts are not locked. Is there something I am missing here?

We currently have the Maximum number of consecutive failed sign-in attempts set to five. We recently learned that when this threshold is reached, Docebo blocks the originating public IP address for 10 minutes, not just the individual user account.We expect some clients to have between 500 and 1,000 learners, or even more potentially accessing the platform through the same corporate network. During a coordinated launch, several learners could enter incorrect passwords within a short period and unintentionally trigger a lockout affecting everyone on that network.For organizations supporting large learner populations, what maximum number of failed attempts have you configured? Have you experienced shared public-IP lockouts, and would you recommend a threshold such as 50 or 100?It would also be helpful to confirm whether a successful login resets the failed-attempt counter for the public IP and whether failed attempts across different usernames are aggregated.

Is anyone aware of a login limit per unit of time?I have had some issues with users getting denied with a message saying maximum number of attempts reached. Try again in 10 minutes.This is not a case of messing up the password beyond the number of failed attempts I have set but a message on the first attempt.It comes up around the beginning of each month when I push out the monthly safety compliance training.We then have a bunch of folks trying to log in at the same time and different folks each month have the issue.

Our company offers a bi-monthly live Zoom call for a department. users can enroll in an ‘event’ and use the Zoom link that is provided in each to access that call.Users are not able to get on future calls because they have already been marked as having attended previous calls, or ‘events.’ They can attend as many ‘events’ as is needed. Is there a way to set up the ILT where enrollments are not counted by just attending once? Thank you!

Has the new certifications area been released or is it still under testing?

Hello Guru’s!!I have a scenario that didn’t play out as intended when testing, so curious what ideas the group may have here. Structure - Learning Plan that has 3 courses (A,B,C) as well as a certification component (D) with a yearly requirement.When enrolled, user completes A,B,C and then the certification (D).  This completes the LP. Fast forward a year, and assume for testing purposes the certification goes overdue/expires.  The ask/need is that the LP status revert to ‘in progress’ to indicate they are no longer in compliance since all 4 components are not complete. Additionally, at any given time courses A,B,C could be refreshed with up to date criteria, and enrollments would be archived and renenrolled for the respective course. This resets the course status to ‘Not Started’ which would also revert the LP back to ‘In Progress’ until completed which it would then reflect complete again. Testing confirms that regardless of the status change at course level, a LP that has been compl

Those with large Enterprise accounts. Do you have opinions or solutions for Power Users to have access to Reporting? What have you found as pros/cons of adding this permission to their profile?

Hello!I’ve been getting a lot of requests to get this live sooner so this is a bit incomplete in terms of explanation and will be updated later but I wanted to give everyone who came to the talk access to the prompt template and custom GPT. Docebo HTML and CSS Bot (Not official Docebo bot)DU Live On Building Widgets With AI (demonstrates how to use prompts below)  Prompt Template Context:You are a web developer and Learning & Development specialist working within the Docebo Learning Platform. Please help me with creating a custom page within the platform using a one of Docebo's custom HTML widgets.Action:[Insert Action or Request]Response:[Inster instructions on formatting, content and output. This will help specify what you want the AI to pay attention to and create]Example:The HTML and CSS be separate and the HTML should only include content within the <body></body> tags and should not contain javascript.CSS should avoid targeting the <body> and instead focus on

The new navigation is almost here, and as many of you have noticed, it can break custom CSS. Here's how we handled it, in case it saves someone the month I spent going the long way.I was tasked with rebuilding our custom CSS so the new nav would match production. Last year a developer rebuilt our homepage and sub-pages, and we didn't want to lose that look. My first approach was to rebuild it section by section in the new format, using AI tools to help. After about a month I'd nearly finished just the homepage.Then it clicked: there had to be a simpler way. I used AI to compare our production CSS against the new-nav structure, and there was the answer. Much of our code scopes styling to the #doc-layout element Docebo uses today. In the new nav, that top-level element is replaced by app-layout — so every rule anchored to #doc-layout was matching nothing, which is why the layout fell apart.The fix for the bulk of our code was to broaden those selectors to match both elements instead of r