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Let's Talk Shop

As learning professionals, we can’t hide the fact that we love to nerd out. Ask questions and start conversations around training, course authoring, LMS administration, certifications, curriculum development, you name it!

  • 309 Posts
  • 1,282 Replies
309 Posts
R
Contributor I
RonBContributor I
asked in Let's Talk Shop
Issues with Captivate 2019 SCORM 1.2 courses are not bookmarking

We are mid-implementation and we are finding that our SCORM 1.2 courses developed in Captivate 2019 are not offering the user the option to Resume Where They Left Off.We have verified that the courses are published with bookmarking turned on. Has anyone had this issue?Is there some type of log so that we can see the bookmarking data being sent by the course to Docebo?Any help or Guidance would be appreciated.

397
KMallette
Hero II
JUJanet
Novice III
JUJanetNovice III
posted in Let's Talk Shop
Are your Automatic Groups working as expected?

Hello,We’ve been experiencing an issue and we’d like to know if this is happening to anyone else. We have a ticket in, but no resolution yet.We have noticed that around May 15th our new users that come in via SSO from Okta, are getting added to the platform, except they are not being added to any of their automatic groups. There are two major issues we have identified here.If a user is not added to the appropriate automatic group(s), any enrollment rules that should happen when a new user is added to the automatic group is not firing. We can manually add the users, but that defeats the purpose of having the automatic group and it also takes up a lot of our teams resources.  If we have scheduled reports based off of automatic group(s) instead of branches, then the reports do not have the expected data. We have nearly 30k users in our platform and if we can’t get automatic groups to work correctly, we will have to spend all our time manually adding people to enrollment rules and reports,

465
lrnlab
Hero III
dklinger
Hero III
dklingerHero III
asked in Let's Talk Shop
Checking for interest - ILT Checkin

Hi everyone - in another lifetime, I worked with a team to develop an app to help check people into ILTs.I do love that a workflow for working with QR Codes that an instructor points out during their engagement will help to “unpair” what used to be a corner with Learning Evaluations and is coming along to Go.Learn.But this represents just one workflow when it comes to ILTs and helping to reduce the burden with checking people into/out of learning events.  A question - is there any interest in other ILT checkin workflows?A few examples - is there interest in a workflow fora person that is walking into a training event to enter an identifier into an iPad to be verified at the time of checking in? a person that is walking into a training event to sign into a traditional sign in sheet that has an identifier that can be scanned in later (meaning a code is scan-able along the line that the sign-in sheet has the person’s name)? an instructor or proctor scans a person’s badge before they walk

253
dklinger
Hero III
kfontanini
Helper I
kfontaniniHelper I
asked in Let's Talk Shop
Seeking Input on Learning Plan Reset Process

Hi everyone,This is our first full year in Docebo, and my team’s first time going through a Learning Plan reset. I have a plan and have been testing it in Sandbox, but I’m worried I’m overlooking something and will find out what it is the painful way. For those of you who have lived through this process, can you review my proposed plan and poke holes in it? Overview:We have several divisions in our company, and each has multiple Learning Plans for their different service lines. In total, I’d say we have at least 100 Learning Plans (including new hire learning plans and annual), and each one has very complicated enrollment groups/rules that I don’t want to have to tinker with. Some of our courses are on multiple learning plans with equivalences, so I’m also concerned about making sure I’m doing those steps in the best order so that the enrollment status is correct.Our Subject Matter experts are mostly keeping their plans the same, but we are probably replacing/adding around 30-40 course

808
M
Novice III
mikeller
Novice I
mikellerNovice I
asked in Let's Talk Shop
Class for Microsoft Teams - Docebo Integration

We had one of our divisions ask about an addon for Microsoft Teams called Class. On there website (https://www.class.com/platforms/built-on-microsoft-teams) they mention integrations with LMS providers, including Docebo. Just wondering if anyone is using this tool and has integrated it with Docebo. 

70
mikeller
Novice I
dklinger
Hero III
dklingerHero III
asked in Let's Talk Shop
Drip Drip - Trickle Curriculum - doable?

I had a SME approach me and wanted to think about trickle curriculum with deployments having after an alotted timeframe. After the persons first day at work. After the persons first 30 days at work. After the persons first 90 days at work. Lets keep it simple and say they would be delivered a course at that particular time. Is that all achieved with prerequisites????

19713
dklinger
Hero III
dwilburn
Guide III
dwilburnGuide III
posted in Let's Talk Shop
SFTP Automation App Limitations - how are you getting your users into Docebo?

Is anyone else dealing with issues using the Automation App? We are finding out that using the SFTP portion of the Automation Appt requires the SHA-1 algorithm, that is being turned off throughout the industry as systems are updated to new standards.What mechanisms are you using to get your HR data / users into Docebo? The SFTP option is definitely off the table for us now.We will likely have to go to a Docebo Connect solution, but I feel like Docebo should be able to support a solution other than something developed in 1995, and is currently being deprecated throughout the IT industry. 

487
dwilburn
Guide III
C
connenNewcomer
posted in Let's Talk Shop
Communities (not to be mistaken for Community)

My organization is in the process of onboarding Docebo and we’ve added on the Communities product. Has anyone else implemented Communities into their platform?Our use case will be for all internal employees with both companywide and segmented “Spaces” for job role and office location. The build out process has been very easy, but I think I’ve hit the limits of this product already and I don’t see any upgrades mentioned on the Feature Roadmap.The nomenclature makes Communities a very hard topic to search for here in the Community.So, is anyone using Communities? I’d love to hear how others are getting the most out of this Docebo feature. 

652
sfrost
Helper II
C
Novice II
csheaNovice II
posted in Let's Talk Shop
User-Level Course: What to Include in an LMS Introduction Course?

My team and I are starting to build a “How To” course for all new hires. For many of our users, this is their first time using an LMS. We've already drafted sections on how to use the search bar, navigate the side menu, and find onboarding plans.I’d love to hear if anyone has created a similar course—what did you include? 😊

284
C
Novice II
S
sophiedicksonNewcomer
asked in Let's Talk Shop
QUESTION:Don't want to see old courses come up for my new users

How do I make it so that when users are looking at courses on the front end they don't see all the old/ past course dates. I know there is the manual button that you can untick "see pervious courses" but how so I make that that the rule. People at my organisation don't seem to "see" the button and I get lots of messages about it. There's no reason for them to see past courses as I just want them to sign up to the new ones. Please help! Save my inbox

284
lrnlab
Hero III
audrey.hernandez00
Novice I
audrey.hernandez00Novice I
asked in Let's Talk Shop
Creative Use of Docebo Library as a Knowledge Base for Technical Training?

Hi Docebo Community,I’m reaching out on behalf of OWL Services. We’re currently exploring ways to build a centralized Knowledge Base (KB) for our technical training content. While we don’t have a traditional KB platform like Confluence or Zendesk, we’re curious if anyone has used Docebo’s Library, Channels, Pages, or other features to mimic a KB experience—particularly for technical or field training content.Our goal:Benchmark any use cases or companies that have leveraged Docebo to create an accessible, searchable, and intuitive space for users to reference technical documentation, job aids, how-tos, etc.—especially for just-in-time learning.We’re also open to hearing about alternative tools or integrations others have used alongside Docebo to meet this need.Appreciate any insights, lessons learned, or examples you’re willing to share!Thanks so much! 

533
shanejacques
Helper II
estarks8
Contributor II
estarks8Contributor II
posted in Let's Talk Shop
Best practice for multiple survey completions required by same user

Hello! I wanted to see if anyone had a best practice for how to set up a survey that may require multiple completions from the same user. The company is wanting to house as many survey responses in our platform as possible, and one use case we have is “Hiring Manager Survey”, to get feedback from our Hiring Managers on their experience. My initial gut reaction is to send them through Forms, but wanted to throw it out there to see if anyone has come up with a good way to do this in Docebo. Thanks in Advance :)

111
lrnlab
Hero III
gstager
Hero III
gstagerHero III
asked in Let's Talk Shop
SSL Certificate Time --> From .PFX to .PEM

Hello Everyone,I thought I might drop a post that could potentially be helpful for someone who experiences the same sort of thing as I do each time I have to renew my SSL certificates.ContextOur IT department sends me a single PFX file when it is time to update the certs.IssueDocebo needs to receive three distinct files. The Cert, The Intermediate CA, and the KeySolutionI make use of an application called OpenSSL (free/open source).I have a folder with the openssl executable inside.Place your PFX file in the same folder as the executableOpen this folder location in your command prompt To get the Key - enter the followingopenssl pkcs12 -in nameOfFile.pfx -nocerts -out nameYouWant.pem -nodesEnter the password - (note that the screen will not update)Open nameYouwant.pem with notepadRemove all the stuff except-----BEGIN PRIVATE KEY-----All the cryptic stuff in the middle-----END PRIVATE KEY-----Save it out as myKey.pem To get the Cert - enter the followingopenssl pkcs12 -in nameOfFile.pfx

471
gstager
Hero III
T
Novice I
TQuilliamNovice I
asked in Let's Talk Shop
Video and course progress bars out of sync

We are uploading Articulate Storyline xAPI files to use in Docebo. Some of the files have videos embedded. We always set our Articulate timeline to be the same duration as the video itself so that the user can click Next as soon as the video ends. Recently we’ve had users at one organization report that the course progress bar takes A LOT longer than the video so they are stuck on the screen for many minutes after the video ends while they wait for the Next button to become enabled. I have not been able to reproduce this myself, but I was able to witness it happening for an end user. Unfortunately his organization does not allow him to create HAR files so we are a bit stuck as far as troubleshooting. Has anyone else seen this? For a while I thought it must be that they were clicking away from the site once the video started to play and that caused the course progress bar to pause while the video continued to play, but that is not the case. 

263
lrnlab
Hero III
J
Contributor III
JasonHailerContributor III
asked in Let's Talk Shop
Groups Are Not Updating Dynamically as of 2/16/25 (Yesterday)

I just noticed that the groups we have setup for automatic enrollments did not update this AM. As a result, none of our new hires from yesterday have received critical new hire training. I checked the attributes of an employee and they should meet the requirements for a group. They weren’t appearing. I did add a period to the description and saved/refreshed it; only then did she appear in the group. Looks like our groups are outdated as of yesterday, Sunday, February 16, 2025.I suspect there is something bigger going on with groups between what DKlinger is experiencing on another thread with group updates and my team.

30214
G
E
Novice I
ericSHINovice I
posted in Let's Talk Shop
Courses published as xAPI - Using it? Worth it?

Hello Community,  I am curious to see how xAPI is working for those who use it vs SCORM. We are considering exploring it, but I wanted to learn from others experience in this space. Do we need a LRS along with Docebo to make the most use of it? How does the in house reporting compare to SCORM? Thanks! 

1368
lrnlab
Hero III
A
Novice III
aml1tseyNovice III
posted in Let's Talk Shop
Docebo Contractor Recommendations

Hello!  My company is looking to optimize Docebo, and the amount of work we’d like to complete will require more than just me (as the sole LMS admin).Does anyone have recommendations for reputable contractors to help with Docebo work?  Our Docebo implementation was outsourced to a third-party contractor and it did not go well, so we are hesitant to choose just any contracting company.  I appreciate any advice and recommendations y’all can share.  :)  

604
J
Novice III
Cindy McElhinney
Helper II
Cindy McElhinneyHelper II
posted in Let's Talk Shop
BI tools

@abartunek @josefinarod mentioned using PowerBI in another post and thought it might be interesting to port over to a separate post for discussion. So first a basic question. How do you link your data up to PowerBI? Do you export and then attach the data to PowerBI? Do you use the API? Is there an integration app? I’ve been using Google Data Studio for our dashboards which I love and is super easy but obviously, it’s not a live link so I have to manually update the data every month and it’s quite tedious. I’ve also thought about using Tableau but is there a live link? I don’t use the API and am not that technical.

155019
D
S
Novice II
sbarnes08Novice II
asked in Let's Talk Shop
Duplicate Subscription Purchases

Our company offers product training subscriptions to our customers and partners and we are in the process of implementing PayPal to enable self-serve purchasing. We discovered through testing that a user is able to purchase a subscription plan multiple times which puts both us and our customers as risk of losing revenue, increased administrative tasks and an unpleasant experience for both sides. Ideally, when a user purchases a limited time subscription, they should not be able to re-purchase the same item until the initial subscription expires. The system should alert them they are already enrolled in an active subscription and not allow them to proceed with adding it to their cart.Overall, I think subscriptions need a little more love! They are a very useful tool for our company to help our customers get access to the training they need with little friction. 

131
JUJanet
Novice III
RyanBerardi
Influencer I
RyanBerardiInfluencer I
asked in Let's Talk Shop
Assigning Assets to Users to Watch

Good Morning All,We have a growing number of managers who would like to use our assets in our library to provide support to employees who may be on a PIP (performance improvement plan).  As an example...we have an employee that could benefit from reading four or five articles we have tagged for communication.  I’d like to have record that this person read these prior to a coaching session. Ideally, I want to avoid creating a course for one person.  I’d be open to creating a playlist that can be assigned and tracked (if that is a possibility). Looking for any guidance on this one!

1148
jordandb
Contributor II
dklinger
Hero III
dklingerHero III
asked in Let's Talk Shop
Weird quick - Groups Enrollment count seems off?

Morning - I did a double take twice...and now I feel like I should ask the crowd for a sanity check:I was working with two manual groups (loaded via CSV) to be loaded into a course (a normal day)One of the groups accidentally had been loaded with an identical listing of people. So I removed all users from it. I mapped another listing via CSV this AM. Let me illustrate it below.91 for group 1 11 for group 2My math gets me to 102 users that I will be enrolling (except if they have already mapped themselves to the course).And just keeping things straight - incorrect count of users were put into “OPK-US” (91 of them).When I select the users and go to enroll them:Those look correct….. - I get this back:Either my math is failing or I am about to do something wrongSo - if someone can talk me off a ledge - is that happening with your instance????? 

1126
dklinger
Hero III
D
daisyunstoppableNewcomer
asked in Let's Talk Shop
Creating a Free Order Learning Plan

We are creating a collection of courses that stack into a credential. We wanted to attach a certificate to completing all the courses in the bundle.I was thinking we would use learning plans, but we don’t want the users to HAVE to take the courses in order, or even take all of them. But if they do take all of them, we’d like them to get a certificate. To be clear and keep it simple, if we have 5 courses that learners can take in any order, how can we put them in docebo to show that they completed a certain certificate if they complete all 5?  PS - it says in this attending learning plans article that you can take a learning plan in free or sequential order: https://help.docebo.com/hc/en-us/articles/11414202170898-Attending-learning-plans I just can’t figure out how to do the free order. Help! Thanks!   

542
dklinger
Hero III
E
Novice III
Elaine_BarnesNovice III
asked in Let's Talk Shop
Content Management Lifecycle

Hello All,I’m interested to know how you all have implemented content management practices with Docebo.Our pain points:-Different functional units want to know what training materials are available in Central Repository, so they don’t recreate content.  Central Repository doesn’t have the ability to include custom fields like SME, duration, target audience, creation date, etc.-Older content is not getting vetted and removed in an a systematic way.  This is in part to the fact that we have been very loosey goosey in allowing teams to create their own content and they may or may not give any indication of the content creation date, what the expected lifespan of the content is, etc. My leader now believes the best way to tackle managing content in Docebo is to keep a Microsoft List of all the training materials in Docebo so we can add additional context in the List, and we could have other stakeholders review the List to select which training materials they want to use in their courses. (

554
dklinger
Hero III
dklinger
Hero III
dklingerHero III
asked in Let's Talk Shop
Duplicating training material

This may feel like a silly one coming from a person that has been working on the platform going on 4 years, but that Duplicate training material option….what exactly does it mean when your primary repository is the CLOR???That doesnt generate a new copy inside of the CLOR - right????Or is it that it is ready to use the same training materials in the CLOR?It is easy to test - just wondering….as I have the community on one screen in the AM for my first cup o’ joe.

380
dklinger
Hero III
estarks8
Contributor II
estarks8Contributor II
posted in Let's Talk Shop
OSHA Certification Standards

Is there anyone here who works with OSHA standards and codes for certifications/licenses? If so, I’d love to chat about if you track your trainings/certifications in Docebo and how so? Or, if you don’t, why you don’t. 

552
SarahV2008
Contributor II

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