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Hello,What is the best reporting setup for Extended Enterprise usage tracking?We want our usage reports to capture all learner seats associated with an Extended Enterprise customer, including users who are currently active, deactivated, enrolled, unenrolled, or deleted. The goal is to ensure we have a complete count of all seats utilized, even if users are no longer present in the LMS.For example, if an Extended Enterprise customer has used 1,000 seats over the course of their contract, we need reporting that accounts for all 1,000 seats - not just the users who remain active in the system. What reporting structure or data fields would you recommend to ensure accurate seat utilization tracking across the full user lifecycle? Since, technically, a seat-is-a-seat in Docebo and we’re paying for that seat regardless if they are still active in the LMS. I also wonder the same for branches? We often sell seats to clients. We want to make sure that we account for all 50 seats including those

Hi Community! Looking to connect with other Docebo customers running L&D for organizations of 2,000+ employees, especially those managing a blend of field and desk-based workers with significant safety training and annual certification requirements.If that's you, I'm proposing a short **virtual peer roundtable** — roughly 60 minutes — to share what's working and surface common challenges. No formal agenda, no Docebo reps, just practitioners comparing notes.**I'm particularly interested in talking through:**- Structuring content and learning paths across a mixed workforce- Compliance tracking and annual certification renewal workflows- Reporting on safety training at scale- Workarounds or wins worth sharingOur context: City of Tacoma, ~4,000 employees, mix of office and field staff, safety training is a core part of our catalog alongside leadership and compliance programming.Interested? Comment below or DM me and I'll pull together a time. Happy to share our setup in more detail onc

Hi AllWhen a user types a keyword in the search bar at the top of the screen and the results page populates, is there a way to prevent the results from taking over the entire screen?Alternatively, is there a way to make the selected item open in a new tab when the user clicks on it?What’s happening now is that the user searches, the results page appears, they find what they need and click on it, but the item opens behind the search results page instead of in front of it. This is causing confusion because users are waiting for the item they selected to load on the current screen or open in a new tab, not realizing it has already opened behind the search results.I may be imagining, but I thought it did open in a new tab when they clicked on it?

We had one of our divisions ask about an addon for Microsoft Teams called Class. On there website (https://www.class.com/platforms/built-on-microsoft-teams) they mention integrations with LMS providers, including Docebo. Just wondering if anyone is using this tool and has integrated it with Docebo. 

Hi Everyone, I am new to Docebo, just recently starting an LMS Admin role where the company uses the Docebo platform. I’d like to create test user accounts in Docebo (in production, not a sandbox) to validate content before release. However, we pull reporting data from Docebo and need to avoid test accounts impacting that data.My initial idea was to exclude test users using a username-based filter (e.g., filtering out anything containing “testaccount”), but I’m concerned this approach could accidentally exclude real users if there’s overlap in naming.Does anyone know or have thoughts about the best way to structure test usernames—or is there a better approach—to ensure test accounts can be reliably excluded from reporting without affecting real user data?

Hello!We sell courses through a public catalog and allow self-registration. Is there a way to automatically assign users to a default “Website Catalog” branch if they register without entering a branch code? For additional context, we also support self-registration for B2B clients. Those users are given a branch code during registration so they are automatically assigned to the correct branch.Currently, users without a branch assignment are being placed in the top-level/root branch, which we’d like to avoid.Thank you in advance! 

Hi all - I am in the early stages with Docebo and have found reading through posts in the community to be helpful during implementation. Our first use case is new hire orientation, which is a mix of recordings and live Teams trainings with multiple departments. We are working to get integrations set up in Docebo Connect.With launch on the horizon, I have started discussions with stakeholders on future LMS use cases and what content to pull in from departments across the firm. I would love to set clear standards and expectations to ensure this is a clean process. If you are willing to share how you approach these items:What content quality standards do you set up front (branding, format, objectives, ownership, review cadence)? What sort of content request process do you use? Do you handle most content uploads through your team or do you let individual departments handle their own uploads? Have you found it helpful to designate power users in early conversations with departments? What do

Would anyone be willing to share ideas or what you included in your check out Terms and Conditions using Stripe as your gateway?

I still have not figured out a good way to handle forklift evaluations that are federally required every 3 years.  Has anyone done this? Checklists don’t have a grading or pass/fail/retake options.Making an “External Training” seems tedious to manage.Wondering if the best way is a course shell with just a question that they swear they passed? or force an assignment where you upload a copy of your evaluation (this is a lot to ask of a deskless worker)?Any ideas? eCFR :: 29 CFR 1910.178 -- Powered industrial trucks.

Is anyone else getting this error consistently when they try to log on? We are having 10+ users a day getting this error even if it is the first time trying to log on for the day. Usually clearing cache and cookies fixes the issue, but that is no longer working. I have confirmed that the accounts are not locked. Is there something I am missing here?

How do I make it so that when users are looking at courses on the front end they don't see all the old/ past course dates. I know there is the manual button that you can untick "see pervious courses" but how so I make that that the rule. People at my organisation don't seem to "see" the button and I get lots of messages about it. There's no reason for them to see past courses as I just want them to sign up to the new ones. Please help! Save my inbox

As we have been seeing some true cost creep happening in an accelerated pace across the industry with our everyday tools, I have to report on something that one can almost feel is a slimy practice.Articulate 360 - sent along a quote to me this year specifying what the cost would be if I renew on my contract renewal date. And I noticed there was a $250 cost hike per seat that we would have to eat to take advantage of Articulate AI Teams. To be transparent - I run a small shop with only three licenses open. This will not break the bank, but even with 3 seats, we are talking about a $750 dollar cost which means the cost is halfway to the cost of another “legacy” license. At a time where my team (and I can only imagine many teams) has been asked to conserve, this has shown up...and if I wasnt paying attention? I would not take any action.Reading the fine print - I need to one up the license before a certain date to take advantage of the legacy pricing. Now trust me - I get it / subscriptio

When you add a new course to an existing learning plan are learners who are currently enrolled in the learning plan automatically enrolled into the newly added course or do I need to do this manually?

Hey everyone, I’m looking to hear from others about their course naming conventions.What guidelines do you have in place for how courses are named in your platform? We don’t currently have any governance or standards for how we title our courses and I’m looking to set some up, and would love to hear what others are doing.Thanks!

My organization is in the process of onboarding Docebo and we’ve added on the Communities product. Has anyone else implemented Communities into their platform?Our use case will be for all internal employees with both companywide and segmented “Spaces” for job role and office location. The build out process has been very easy, but I think I’ve hit the limits of this product already and I don’t see any upgrades mentioned on the Feature Roadmap.The nomenclature makes Communities a very hard topic to search for here in the Community.So, is anyone using Communities? I’d love to hear how others are getting the most out of this Docebo feature. 

Hiya - I havent posted one of these in a long time because of the changes that have been done to the ideas portal. Not for nothing? This one is at the core of what we do with curation.Archiving courses is essentially a recipe that is done by us to have an effect and impact on the system. This one is in development and my hope is to show that it needs to get through development and into production. I am going to try a direct link to it. I am unsure if it will stick - but this one is so important….so fundamental...that I figure call it out and get folks to give it a quick vote.portal.productboard.com/npwrnbvnfrya8zlkldjheykv/c/258-archived-status-for-coursesAny quick vote up to show how important this one is would be highly appreciated.Old timers - you know who you are - go do your thing and VOTE THIS ONE UP!!!

Just like Mariah Carey defrosting for the start of the Holiday season, IT’S TIIIIME for me to come back from maternity leave.As I am looking through the last 3 months' worth of releases, content, and internal requests, I thought it may be fun to ask everyone this question about the second half of this year. What is the best new feature released that you love?What has been a new pain point you are experiencing with a new feature addition?What is something you are looking forward to in the New Year?Looking forward to seeing if anyone responds!

Curious if anyone is using FrontEgg as their identity provider and how it’s going and how the set-up was.  We are probably going to use OIDC and interested in any feedback before we get started with this vendor.

Fairly new Docebo admin here.  I’d love to see other people’s landing page for your standard users.  I’ve done some work here and there but I’m more concerned with what is possible.  If you pushed the UI into something you are proud of could you share a screenshot?

So we have been tooled for the last few days in production with the AI Creator. And there are a few concerns, but before we get into it lets start with the positive notes:these are exciting times these tools are set for a trajectory to answer speed to product concerns and if you havent been addressing some speed to product by adopting a few AI assisted generated workflows with content with your IDs? Then it is safe to respectfully say that you are starting to lag in todays market Now that we have covered some of the positive notes, I would love to start a real conversation about these tools and beginning to adopt them.I am on with the creator tools testing them out some during the evening of 7/1. It is a quieter time in the Eastern US. And I just tried building my first AI Presenter video.And it’s output was really? Decent.And so I got a first test and feel for this.I have to admit though, I have alot of concerns about authoring with these tools just yet.My top 5 concerns with using it

Harvesting AI Wins: Everyday Recipes for Talent Success This Thanksgiving, we’re dishing out a flavorful spread of AI-powered ideas to elevate your Learning and Development strategy. From personalized learning paths to smarter content curation and skill gap analysis, discover everyday “recipes” that blend intelligent tech with human-centered design. Whether you’re just starting to stir AI into your L&D programs or already simmering with innovation, this session will serve up practical, easy-to-implement ways to make AI a staple in your learning workday. Come ready to harvest fresh ideas—and leave with a full plate of actionable takeaways to feed your learners’ growth.   November 20 • 1-2 pm ET Register Now

Hi Docebo Community,I’m reaching out on behalf of OWL Services. We’re currently exploring ways to build a centralized Knowledge Base (KB) for our technical training content. While we don’t have a traditional KB platform like Confluence or Zendesk, we’re curious if anyone has used Docebo’s Library, Channels, Pages, or other features to mimic a KB experience—particularly for technical or field training content.Our goal:Benchmark any use cases or companies that have leveraged Docebo to create an accessible, searchable, and intuitive space for users to reference technical documentation, job aids, how-tos, etc.—especially for just-in-time learning.We’re also open to hearing about alternative tools or integrations others have used alongside Docebo to meet this need.Appreciate any insights, lessons learned, or examples you’re willing to share!Thanks so much! 

I swear we could do this - I even advised that we could do this...but in 2025? I cant find anything recently pointing at the capability of mapping a branch to a default language (so when we map individuals - we map them to an appropriate experience 99% of the time).What we have been doing is sending people along to a branch that has a somewhat mixed experience inadvertently. A task widget that was customized in English need to be customized in Spanish is where we need to go with this.Lets say I know where to do the customization. But how do we map people appropriately to the correct preferred language based on the branch (for those slower on the uptake)?  

Morning - wanted to check - this really hasn’t happened with us ever.Have you all ever had the automation app completely fail on all files?Anyone running the automation app in the US East “region”?

For those of you who use your platform externally with e-commerce. What type of Marketing strategies or 3rd party vendors have you had success with?