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Chat with Support?

  • September 14, 2021
  • 5 replies
  • 344 views
N
Contributor II
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I thought my customer success manager said there was a way to live chat with the support team. Does anyone know if that is correct?

Best answer by lrnlab

Hi @nichole.chandler yes but you may need to ask them to turn it ON...should look like this:

 

Adam Ballhaussen
John

5 replies

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • Answer
  • September 14, 2021

Hi @nichole.chandler yes but you may need to ask them to turn it ON...should look like this:

 

Bfarkas
N
Contributor II
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@lrnlab Do you request that from Customer Success or from Support?

 

thank you!

John
lrnlab
Hero III
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  • lrnlab
  • Hero III
  • September 15, 2021

@nichole.chandler think we asked our CXM to do that but I’m sure support can assist with that.

John
shanmcgin
N
Contributor II
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Update: My customer experience person said that your chat is automatically turned on when you finish all of your Docebo training. 

You can also ask them to turn it on and they can do that as well. 

John
steveninfinger
Bfarkas
John
Docebian
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  • John
  • Docebian
  • March 25, 2022

@nichole.chandler @lrnlab to confirm what you’ve all pretty much found, and for others who may come across the thread, Docebo Chat support will be enabled automatically once your team has completed your Onboarding (and training within Docebo University).

If you find that Chat is not enabled and it should be, please reach out to your Account Manager and a request to turn it on will be actioned internally.

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