Product Q&A

Hello all,We are currently having this issue where users are going through all the course material before a scheduled ILT takes place resulting in absences when the ILT actually happens. We are looking for ways that this can be done in Docebo. We tested out creating a 1-question quiz before the final course quiz that users must get from their instructor, but we realize that this password must be maintained and refreshed every so often and has to be distributed across all of our organization and each ILT will need to have one. Hoping to hear how everyone else has gone around this issue

I’m creating learning plans for all of our users to complete this year’s annual compliance training, but I’m wondering about the best way to manage it again next year. Do most of you unenroll everyone and then re-enroll them each year, or is there a better recurring setup?

Hello!We have gotten a request internally to see if we could allow for opening courses found in catalogs in a new tab with an action. As in a normal click still opens the course in the same window, but some kind of variation (like right click menu) allows for opening in a new tab.We currently use the Catalog widget with Card style display.Is there any option for this that is known? Or if we used another display style? This is the current options for right-click - it could be another thing besides right click!Thank you for help in advance!

Dear Community,Harmony has great potential and is already working quite well for us (still waiting for some reports to dive deeper into actual usage 🙂).I was wondering whether there is a possibility—or a workaround—to build a custom knowledge base for Harmony without making the source material accessible to learners.Currently, I can upload PDFs, Word, PowerPoint, and Excel files to a course, assign it to users, and make the content accessible via Harmony. However, this also means that the course containing the files is visible to learners.Some of the files I would like to use as a custom knowledge base are unformatted and not particularly user-friendly (especially from a learner perspective). They are meant purely as background information and not as learning material that should be directly accessible.Has anyone done something like this before? Is this somehow possible?Thank you.Best regards,Dominik

Hello, This is regarding Learning Plans, not courses. We have clinics that purchase Learning Plans (via PO, not Docebo payment gateway) for their staff. I want the staff to self-enroll with a branch code. Here are my problems:I need to either:Associate coupon codes to a branch so they can’t be used outside of a branch. This doesn’t seem to be available. Create a content partner that allows me to assign learning plans, not courses. It doesn’t appear I can do either of these things.I’d love any other suggestions you all may have!I realize this would be a simple solution if these were individual courses, but that is not possible. These are large 40-200 hour learning plans that can only be assigned as one unit. Asking an individual to self-enroll with a coupon code into 25+ courses isn’t ideal or the best user experience. 

Hello everyone. Hello everyone,I was wondering if you have tested the Archive Tab released in the last few months.I have some concerns about it, particularly regarding the specifications—especially the last one highlighted in red below. It indicates that archiving a course will permanently remove all certification records. Based on this, we may not use this functionality, as it could lead to potential data loss.Could you please share your feedback on this? I believe this is a good feature, but we want to ensure that no data is lost. According to the Knowledge Base, only course progress and certificates are maintained. Therefore, I am wondering if Docebo is planning to preserve certification data as well. If so, this Archive Tab could provide significant benefits for improving the content lifecycle and searchability.I think this section in the knowledge base is misleading. Course archiving provides a structured approach to remove outdated or inactive courses from learner-facing pages wh

Does anyone know if there is a limit to the number of categories you can have in the question bank? I have asked our rep and he said he isn’t aware of one. We currently have 200 categories but I was curious if anyone out there had more. 

Hello, when learners enrol themselves into a session, their course enrolment status automatically changes to "In Progress”. However, when an admin enrols them, their status remains as “Enrolled”.Does anyone know if there’s a way to change this so that the status automatically updates when an admin enrols a learner?Also, when a learner is marked as “Absent” from a session, is there a way to automatically change their enrolment status back to “Enrolled” instead of “In Progress”?Having to manually update these is very time-consuming and inefficient :(

We have specific direction in our “User created by Admin” notification that goes to users so they can log in and download the app. It has their credentials and such, but we just launched so it didn’t go perfect with importing users. We have a lot of email updates to make and such, so after we make them we wanted to resend that notification. Is there any way to do so? Nevermind! i just saw the activation notification option

Hello, we’ve noticed this morning that on ILT Session Events there is now a green warning triangle stating “events with synchronization warning” Has this happened for anyone else? And what does it mean please? We’re a new organisation to Docebo so still trying to understand everything.  Thank you in advance. 

I have a fairly urgent issue and need your support.We are planning to launch an e-learning course early next week. For the group with career level A, the course should be optional. For the group with career level B, it should be mandatory and include a completion deadline of 21 days. To achieve this, I would create the corresponding enrollment rules.However, I have run into the following issues: It is not possible to roll out a course where one group has a completion deadline and another group does not. If a user is promoted from career level A to career level B, the priority of their original enrollment remains unchanged. One idea that came up was to enroll users with career level B into a learning plan that contains this course and to set the 21-day completion deadline at the learning plan level instead of the course level.While I like this approach in principle, it creates another challenge for us. We currently retrieve course completion data via API and all of our downstream proc

Hi Docebo community!We have a stakeholder who would like for learners to join a follow-up session in an ILT. They would like this session information to appear on the course completion certificate.I understand that I can add the session information to the certificate with the tag codes. However, it appears our admins will need to manually re-issue certificates to include this updated information after a session is complete.Can anyone suggest a way to tie the (re)issuing of certificates to session completion? Or some other way of automating this process?Best,Jon

Does anyone know of a way to mass update enrollments on a course to be marked with the new “Enrollment Priority” of “Required” via API? I know I can do it course by course (see screenshots below). However, we have a big gap right now where we enroll new hires into a Learning Plan of their relevant courses and while we can mark the Learning Plan as Required, it doesn’t cascade down to the individual courses. Docebo claims thats intentional behavior, but now we don’t have a way for learners (or admins running reports) to see that those individual courses within an LP are indeed required. It would be awesome to be able to batch update enrollments for multiple courses at once to include the Required Enrollment Priority.I created an idea here to see if we could get the option to cascade a Learning Plan’s Enrollment Priority to courses within the Learning Plan, but for now I need a workaround. Does anyone know a way to have the API browser bulk update the Enrollment Priority on enrollments f

Exported quiz data in Excel is full of HTML code. Is there a way to avoid this or is there a way I should be viewing this that uses that code? Now, I am just deleting it all with FIND/REPLACE in Excel. Thanks.

Is there a way to format the Digest notifications (for admin only) so that rather than just a list of text, it can display as a table?I’ll add that I did put a table in, but it creates an individual table for each person, which doesn’t really help.

I have a course within a learning plan that is locked for only certain employees not all employees.The course in the learning plan is showing (below) that the Subscription is Not Active and on the admin side it says Locked The enrollment settings are where they should be, they are set to self-enrollment options. The catalogs assigned are also correct. The learning plan also is set to where there are no prerequisites or that they have to follow a certain order of courses.The course does not have any codes enabled.What else can I check to try to get this open to all employees? 

I don't know whether Docebo has updated in this are since we tested but we seem to get inconsistent results in regards to manually completing a course.  Perhaps someone can clarify.I want to be able to manually go into a course and retrospectively add a completion date in.  e.g. someone may have completed a course 2 months ago but for whatever reason they are not in the system.  (e.g. they may have forgotten to sign the register).  I can see that i can enrol someone and add an old date as the completion date, but sometimes it works and the user see their old date, but other times it doesn’t and shows todays date.  Sometimes it works, but the certificate shows the wrong date.  Is there a fool proof setting that allows us to set up sessions or courses that allow you to manual record the correct (historic) date of training.

Is there a feature planned to enhance equivalencies? Specifically, the option to establish a timeframe for equivalencies to be applicable. For example, if we are deploying a new version of a training course and want employees who completed the previous version of the course within the last 30 or 60 days to be automatically marked as complete for the new version. The current functionality appears that you can only establish equivalencies for all completions of a course to another course and not just completions during a specific timeframe and does not satisfy the need provided in the example.  

Hi all,Are there any available workarounds for embedding editable forms within a course via training materials? Or any other way?The context for this is I have CSM’s who would like to track the progress of new hires, but their checklist involves simple tasks like: Shadow a customer. I’d like for the CSMs to be able to tick that this is completed and add a completion date without having to do this via an external source (if possible!!)Is this possible? Are there any feasible workarounds? Thank you Lee

I’m not quite sure how I’ve not noticed this before, but apparently power users can view all assets and channels regardless of their assigned resources. I had a client who ran a report to see what all assets and channels their organization had added to the platform, and they saw all of theirs, and all of our other organizations’ assets as well. I submitted a ticket, and support confirmed that this is expected behavior. “ Power User content-visibility filtering applies only to specific item types: Courses, Users, Branches, Catalogs, and Locations. Assets and Channels are not included in this filtering. Therefore, when a Power User runs a custom report based on assets or channels (such as an “Assets – Statistics” report with channel columns), they will see all matching assets and channels across the platform, not just those assigned to them.”Has anyone else encountered this problem?  Any creative solutions?

Hi all,I assumed there would be a view field option (column) in Users - Courses report to show allow us to see if a particular enrollment attached to learner for a course was overdue but I don’t see anything available. How do people report on (in bulk) overdue courses in the system?

We have individual courses in the course management that are not in a catalog because we do not want power users or learners to have access to them individually. We want the courses in a learning plan that is visible so the power user or learner can enroll into them. This way the learning plan had prerequisites that only allowed the learner to take the courses in a particular order before enrolling in a ILT session or exam.Now we are seeing that power users are seeing the individual courses in the course management area that are not in a catalog. Did something change? In the past, power users could not see individual courses that were not in a catalog even if they were part of a visible learning plan. Do I need to make a change to the power users management? (see screen prints below)  Please let me know what you have done to prevent power users from enrolling learners into courses in the course management area that are not in a catalog that they should not have access to even if the co

We are currently using course catalogs to organize learning content by competency within our competency model. As our catalog library continues to grow, it becomes increasingly difficult for employees to locate the competency catalog they need. Currently, users must scroll through the catalog list and repeatedly select "Show More" until they find the appropriate option.Would it be possible to add an additional filter that allows users to quickly narrow the list and navigate directly to the catalog they are looking for? This would significantly improve the user experience, particularly for organizations leveraging a large number of catalogs.I have noticed several enhancement requests across the platform that appear to be requesting similar functionality, although many of them have been closed. Is there a technical limitation that prevents this type of filtering, or is it something that could be considered for future development?As competency-based learning continues to expand, improving

It doesn’t look like there’s a way to create a custom report for Observation Checklists. How is everyone pulling reports for those?