Good afternoon, I have a client that has an interesting need and I wanted to see if the community had figured out a solution for. The scenario is as follows:
We have our main site and many branches. Each branch is a different client that has their own material as well as some shared content. we manage all of the material for all of our clients. We are now being forced to go to the extended enterprise due to a few clients wanting SSO and eCommerce. The SSO seems to be fairly straight forward.
The issue comes in that one of our clients has training content that they will deliver via their own enterprise (aka URL) on our system. They want to be able to sell it to various people. We are building them a catalog for the content they plan to sell.
Here is where it seems to get complicated for Docebo. They would like us to put the catalogs in the other clients branches to allow them to purchase the content from them. We were told by Docebo that the ecommerce is tied to the branch and as such if someone form a different branch (say branch A) wants to buy the courses from (say branch B) that it would not use the ecommerce associated with Branch B. It would use the ecommerce engine associated with Branch A if they had one.
To me this does not sounds right as all other LMS systems ties the ecommerce engines to courses and not branches. Thus it would allow anyone from any other branch to purchase a training created by Branch B and Branch B would get the revenue for that course.
If Docebo is correct in how this does not work correctly, has anyone found a good work around? This to me is a major flaw in their system. I look forward to any help or responses. I plan to send this to the help desk as well in case we were given bad information today by the Docebo specialist.
Thank you.
- Eric VanAuken
