Branded Mobile App Quirks

  • 13 September 2022
  • 1 reply

Userlevel 2

We are currently configuring the branded mobile app and the behavior of a few things is strange. 

In the branded mobile app publisher screens, the IOS tab has two image fields, one for the icon, one for a splash screen. We’ve uploaded images as specified in the KB’s. When the app loads on mobile, it very briefly displays the splash screen as a thumbnail, very very briefly, followed by a solid white screen that hangs for around 15-20 seconds before proceeding to the login. Has anyone else encountered this? Why is the splash screen required to be a square image? Maybe I’m not understanding its use. Any information is greatly appreciated.

1 reply

Userlevel 4
Badge +3

I have a similar issue in Android.