Feedback & Requests
We want to hear from you! Share your feedback and/or requests with us here.
Hi Community, Is there a workaround for Power Users to download Custom Reports from Courses that aren’t visible to them? These are paid courses, so they’re don’t have permission to enroll users in these courses, but they still would like to see their progress as the company paid for them. If I create a custom report as a Superadmin and make it available to the Power User, they get the report empty. Thanks for any suggestions!Roberto Lopez
We are looking for advice regarding payment gateways. We are located in Canada and may be selling courses to clients in different provinces (with different sales taxes). We will require credit card payments only, no POs or alternative payment options. In the past, we have used Chase and Bambora, but neither of these has an integration with Docebo.Any recommendations for a payment gateway that is reasonably priced, easy to administer and reliable?
Hi Docebo Team!Requesting if the Learner Notification, User has been enrolled in a Learning Path, could have the option of when I can send it after the event. The only choice currently is to send it immediately. When new learners are added to the platform, they receive the User has been created (by administrator), along with the you’re enrolled in a Learning Path. However, I’ve noticed quite often that they’ll receive the learning path notification long before the Welcome to the platform create your account one. Is there a chance that something could be implimented so that they receive the second, Learning Path, email an hour after I sign them up?Thanks so much
Any time I open a ticket with Docebo lately, none of the ticket# links work. It sends me to help.docebo.com and then says the ticket is no longer active, despite giving me the link and being a new and unresolved ticket!My most recent interaction with Docebo support was horrible. I mean, what kind of half-assed response to an urgent issue is this? That’s all I got “Invalid date bug”. Nothing else to assist. Not too pleased here lately.
Hi How should I complete a course with a past date? Do I have to create a session? We have new employees who get a course assigned to them as part of a learning plan, sometimes they may join the company with the certificate already. We were advised to add these certificates via external activities and add the certification to give the correct expiry date. However the course assigned to the user as part of the learner remains outstanding. If I complete the course it triggers it as complete with todays date and gives the new expiry from today so today plus 3 years rather than say June plus 3 years. Is my only way around this to create a session in the past, assign user to session then complete the course? Thanks
One of our learners is getting this error after enrolling in one of our courses - it reads “We apologize, and error has occured. Error initializing the UI: media failed to load - no’media.error’ provided.” I’m not sure if it’s a Docebo issue or maybe something to do with their computer? She seems to be the only one experiencing this issue.
I have an observation checklist where the responses were entered incorrectly and the manager approved prematurely. Now there is no way for the user to retract or manager to reject, so the user/learner can alter the response.I’ve unenrolled and re-enrolled, but the old response is still reflected/observation checklist automatically shows complete even with new enrollment.Is there any way to retract/reject an observation checklist once submitted and approved?Is there a work around?Any feedback/assistance is greatly appreciated!
We have run into issues when a user doesn’t show up to an ILT session. These sessions have a single event and when the user doesn’t show, they are marked as absent. The issue we are seeing is the course still shows as “in progress” or “not started” for the user. Is there a way to have them automatically unenrolled from the session after they are marked as absent or at least have the session no longer show up for them on their “in progress” or “not started” courses. We want to keep the absent status so we can report on it but we just don’t need to have the course cluttering up the widget on their home page.
While digging through the community looking for some references for a thing I am working on, I started noticing that I mainly look at the main flow of threads on the home page. I might shift between the recent/unanswered, but rarely move to any of the sub areas specifically.The part I noticed is that when trying to poke some conversation more philosophy/usage/thought water cooler chat, these quickly get lost in the stream of help requests, new ideas for improvement, etc.Might be nice if these got their own feed on the main page, or maybe a glimpse in the right rail on the main page or something similar, to keep current active ones from being buried in the others.What do others think?
Anyone who currently has Coach & Share or is considering purchasing it, please check out the details on the Idea titled - "Invite To Watch" Disable option - where any learner has the ability to send mass notifications to ALL learners in your platform. There is no way for us to disable this feature, so if you are using Coach & Share and not aware or are considering purchasing it, please check out the Idea and upvote it in hopes that we can get some movement to get this changed. Thank you!
https://inspire2022.docebo.com/agenda/ Get (web)hooked with DIY integrationsCommunication. It’s the key to any good relationship—including the relationship between technologies. So, how do you get your to communicate with each other? Join this session to find how to build your own integrations using Docebo Webhooks. Fyi.
For some reason, I’m unable to get to New Reports using a MS Edge browser. I’m able to do it with Chrome, however for my work needs, I primarily work within MS Edge.I’ve had to navigate to Chrome to work on reports for managers and such, and it’s a pain to have do this. If I export a report, I have to copy the link and paste it in Chrome otherwise I get an error message. I have reset cookies, I have rebooted, I have tried everything that IT within my organization will allow, yet I still get the same error message. Here are screenshots of what I see from MS Edge going to “New Reports” Clicking any of those gives me the same error.Custom Reports Builder gives me this, which is useless. My browser is up to date as of today. I opened a ticket a while ago about this same issue, however I was on a different company issued laptop. We did the normal things like, update the browser, delete cookies and cache, etc., and still didn’t work. We closed the ticket because we just decided to use Chrom
We are currently configuring the branded mobile app and the behavior of a few things is strange. In the branded mobile app publisher screens, the IOS tab has two image fields, one for the icon, one for a splash screen. We’ve uploaded images as specified in the KB’s. When the app loads on mobile, it very briefly displays the splash screen as a thumbnail, very very briefly, followed by a solid white screen that hangs for around 15-20 seconds before proceeding to the login. Has anyone else encountered this? Why is the splash screen required to be a square image? Maybe I’m not understanding its use. Any information is greatly appreciated.
Hello,I work as Global Training Manger in a pharmaceutical company and I’m preparing a presentation on the different incorporation training plan use from our subsidiaries that, of course differ a lot from one country to another. Could be very good to have an idea about which type of this training is done by the other pharmaceutical companies. If someone would like to send me how long is this type of training and on which topics, I will be glad to share with all the result of this small survey. I think could be useful for all to have a benchmark on this point. Thank you in advance.
Hello Community,Can you please help me understand the difference between the two widgets availableMy Courses and Learning Plan overview Activity OverviewBoth seems to be displaying the same data. Am i missing something here?Also i feel, it would be nice to make that pie chart clickable to view the courses under different statuses.
We need to have the ability to tell the attendees to bring certain things to a course such as their laptop, a calculator, or possibly do prereading work. This only applies to some of the courses we teach, not all of them. It would be great if we could enter a special note in the Registration letter.
Can we please have a more efficient way of organizing and creating notifications. Ideas include:File folders to sort and file standard program announcements, custom client announcements, in-house announcements, etc. Ability to drag and reorder notifications Ability to sort by code Ability to copy notifications. It’s tedious to have to not only copy it over to create a custom notificaiton, but also all the language components as well. Finally, once a notification is clicked on to edit, display the title or code of the said notification somewhere in the pop-up as reference.Thank you.
Hello Docebo Community, Anyone uses Articulate Rise to export xAPI content into Docebo and is having issues with completion synching in Docebo? This issue is sporadic for us. Some of our learner’s view is 100% on the content side but its not updated on the platform. Any information is greatly appreciated.
Anyone else notice this bug when adding new channel content? The description field keeps unfocusing my cursor when editing and then I can’t type in the description field. I can make edits for 2 seconds and then my cursor goes off the description field.
We are on the cusp of rolling out the Docebo LMS. I cannot find a basic process to send an email to an instructor to let them know they have been designated to teach a class session. I see several notification events, but none seems to be appropriate for this basic task.Why? Since there are several instructors that get rotated into teaching different sessions, if instructor “A” is configured to teach the “Jan 22” session of a class, that instructor needs to receive an email notification so that they can prepare, block their calendar, and do several pre-class administration tasks. Request: How do you notify the instructor via email that they have been designated to teach a class session?
I’m testing notifications and found another glitch. This time I’m setting up a digest email for channels and it’s saying Roles are N/A, but yet it’s asking me to pick roles when I click the schedule link. When I click the edit link, it won’t ask me. So strange. Here’s a screenshot:
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