Feedback & Requests

HelloHas anyone found a way to import the Certifications and Retraining field, which is not present in the CSV import file, into the external training area? Unfortunately, we currently do this manually, line by line. CiaoQualcuno ha trovato un modo per importare nell’area formazione esterna anche il campo Certificazioni e riqualificazioni, che non è presente nel file csv di import? Purtroppo adesso lo facciamo manualmente riga per riga.

Any feedback on the Credly badge connect integration would be appreciated in relation to how a badge that is marked as “private” in Credly (meaning visibility is limited to a certain audience) is unable to pass through to the LookUp table due to it passing through the recipe (Get Badge template from Credly) is equal to false. Therefore the condition at step 11 that requires the public parameter to be true, any badge with public set to false will be removed from the lookup table. Therefore, the current behavior is expected.We do need badges in Credly to be “Private” as well as the obvious for a “Public” badge. Wondering if anyone else has experienced this and has a workaround? Thanks

Is our organization the only one experiencing this issue where assignment training materials are marked as "completed" even though they haven't been passed yet? Or even after an instructor or tutor marks the submission as failed? Why hasn't Docebo prioritized fixing this, instead of focusing so heavily on AI improvements?

Many Client’s HR/HSE manager need to download massively all certificates (including those for external training) for:  each course or each user.Has anyone found a solution?Unfortunately, downloading individual certificates for individual users is not a solution for them. Molti referenti delle Aziende nostre clienti hanno bisogno di scaricare massivamente per singolo Corso o per singolo utente tutti gli attestati (inclusi quelli di formazione esterna). Qualcuno ha trovato una soluzione? Purtroppo lo scaricamento del singolo certificato per singolo utente non è una soluzione percorribile.

I have an employee that left the company several years back that was just re-hired. Is it possible to combine their expired account with the new active account.

We've started to use the new notification type ‘New ILT Session created’.  But have a couple of frustrations with how this notification works.The schedule for this notification is ‘at the time of the event’.  This is firing as soon as you click ‘create and edit’ on the New session form.  As this is before the event details are set – it is therefore impossible to make proper use of the notification short code ‘{{{session_date}}}’.  As the firing of the notification happens before the event dates are set.  Instead we are using the short code {{session_name}}  ensuring that our session naming convention includes the date of the event.  Has anyone spotted a way to make use of the short code {{{session_date}}}?  There is no option to choose to delay the scheduling of this notification i.e. to allow a buffer between the session details being saved and the event details being added to the session. Learners receive the notification before the event has been added

I find that SCORM files take a long time  (1 to 4 seconds) to open in Docebo. This results in an unpleasant user experience. The SCORM files are small microlessons, so I do not think the slow load time is related to file size. Does anyone else experience this? If so, have you found anyways to make the load time quicker?

HelloWe are automatically adding users to a new group based on completing a specific learning plan. When they are in the new group, they will see a new home page. This works very well. However, we also want to automatically remove users from the previous group. Docebo help indicates:We are unable to determine how to configure the conditions that will automatically remove users from the previous group. Has anyone done this? If yes, how was it done?Thank you,

The buttons for the Content Center and the Central Repository were moved to the header area at the top right of the page. We intentionally hide this header with custom CSS as this is valuable real estate and allows us to hide the additional text on these pages. The buttons are hidden now for us as administrators. We need these buttons to not be in the header area so we can access them but we do not want the header to be seen that contains the page title and description.  For example: Click on the + New or on the Creator buttons in the top right corner of the page to add new training materials or Creator lessons in the central repository, as described in the article on the central repository.How it looks now:  

Is there a way to make the newsletter window larger? Preferably in A4 size It’s a bit small to work in, and it would be easier if the window were bigger so that we could more easily review the text and images.

It would be awesome if archived course data for a user would merge over as well when you merge a user with another.  I am unsure why this has never been a thing as you would think you would want all completed course data including archived items when merging.  Please make this a thing. 

I am looking at a user’s reporting within a course’s reporting dashboard. Specifically, the timeline. The course was started 3/31/2025. The timeline graph shows the user’s interaction with material throughout the training, which ended in June of 2025. The user has come back to retake some of the materials from that session in 2/2026. However, the slider for the timeline graph only goes to August 2025. From the user personal summary, I can see the user has accessed 6 items this month, but not the specifics of which items were accessed. My questions are:Is there a way to get that course-level timeline graph to few current use? Or are we stuck at August 2025 because of a time restraint? Is there a way to see the specifics of the 6 items accessed from the user personal summary which would include names of what was accessed and dates at which they were accessed? Thanks for any help!

In Docebo as I see so far, every user, both regular and super users can add skills and job themselves at the Skills Dashboard. In our solution, we only want to assign that possibility to certain roles. Regular users should not be able to do it themselves; only admins and certain roles will have to do it for them. But I can’t find anything in the settings making us able to restrict the ‘add skills’ and ‘add/change job’ to certain roles. Someone who knows how to do it or have dealt with the same issue before?  

An ILT course was created and was suppose to be added to the learning evaluation prior to the session taking place but it was not. The session/event occurred and people completed the ILT but since the ILT was not added to the learning evaluation those that completed the ILT course did not get the survey delivered via email. The ILT course was added to the learning evaluation after learners completed the ILT. Is it possible to send a survey to those that completed the ILT course after it was added to the learning evaluation?

We need a notification for managers that summarize (digests) ALL direct reports who have not completed a particular course into one email. Sending this in separate emails for each user is not ideal. We receive multiple complaints from managers about receiving individual emails for each direct report that hasn’t completed a course. 

Hi! I have created several surveys in the platform, however exporting the required data has become a challenge. I need to see the users’ information (ID, name, etc.) and their responses by question. Has anyone been able to get all the info in one report? Or what are your suggestions for this?Thanks in advance!

I’m so excited that Docebo is making this change!!!https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates#:~:text=Changes%20to%20catalog%20pages%20and%20APIs“Catalog content cards (both built-in and widget-based) will display a new dynamic badge showing the user’s progress status: Not started, In progress, or Completed”

My team noticed something interesting this week in the Communities add-on feature in our platform: a Moderator still needs to approve their own post if it includes any of the words flagged for moderation.While I understand the general functional reason for this, it seems a bit silly and unnecessary. I am wondering if this is on the docket to be updated and in general, what other Communities updates we can anticipate? 

1. What specific problem or challenge are you facing? We need to give content creators and program owners visibility into how notifications behave—without granting them permission to modify system-level configurations.Today, Power Users with Notifications / View permission can see that notifications exist, but they cannot open them to inspect important configuration details such as: Recipient logic Trigger types and timing Groups, branches, courses, and learning plans tied to the notification To view this information, users must be granted Notifications / Edit, which also allows them to change, enable/disable, duplicate, or delete notifications. Because notifications are complex and high-impact, this creates significant governance risk. With edit access, a user could unintentionally notify unintended audiences at scale.

I am a novice (ie I’ve never used it) in Power Automate.  I want to be able to 1) generate potentially thousands of unique, one-time use coupon codes and 2) to be able to read in a .csv from a Microsoft Form to generate custom codes for customers based on options selected in the form.  I understand the api-browser and the calls needed (I think), but I don’t know how to expand this to a flow in Power Automate.Is anybody doing something similar or even just a general PA template I could use as a starting point?

I have videos in Storyline that keep restarting instead of resuming from the saved state. I've set the navigation to "Resume saved state" and tested the course with the player options set to "Prompt to Resume" and "Always resume." Additionally, I've changed the export options to SCORM 2004, both 3rd and 4th Editions. We have too many videos and lack the bandwidth to edit several courses into smaller sections across multiple slides. Does anyone have a solution for this issue?

It would be really helpful to have a column in the Users area that displays each user’s sub-branch.Right now, when I need to see what sub-branch a user belongs to—whether for setting up Power User permissions or other tasks—I have to click Edit and then dig through multiple layers to find their branch location.Having the sub-branch visible as a column (or even displayed clearly at the top of the edit page) would save a lot of time and make managing users much more efficient.Another idea: show which branch they’re nestled in within the Power User permission set up so you know where they are in Users, making it a seamless add to Power User branch permissions.Thank you for considering this improvement!

I’ve created an ILT with a single session, that contains 4 events. All of the events are on the same day, one after another at different times. On the course enrollment page, the events are listed in the correct order from top to bottom, with the earliest event at the top and the latest event at the bottom. When a user enrolls in the course, they receive a notification email with all 4 events listed, but they are in a seemingly random order. (Course page, correct order): How can I edit the order of the events in the notification email? I am currently using shortcodes in my email, but I don’t see a way of editing this besides manually writing the notification without the use of shortcodes. Any ideas are appreciated!(Notification layout):

When you go edit training material, under “Upload your own thumbnail”, at that point where the user may accidentally click "x" on the image, before that gets deleted from the system, wouldn't it make sense to have a dialog box that would ask the user "Are you sure that you want to permanently delete this image?" for example? Especially when there are multiple developers accessing the same platform and that image is being used in numerous courses