Feedback & Requests

Hello,Can you please provide information on how we can disable the Ask the Expert function?Thank you,Teresa 

Hi everyone,I’m running into an issue with image buttons on a custom Docebo homepage and was wondering if anyone has experienced something similar.I created several image buttons on our homepage that link to other Docebo pages. The buttons work correctly, but after clicking one of the image buttons, a dotted “marching ants” outline appears around the image and remains visible when I return to the original page.Some additional details:The dotted outline appears after clicking the image button (which opens the linked page in a new window/tab). When I return to the homepage, the image button is still highlighted. Clicking elsewhere on the page removes the outline. Right-clicking the image also causes the outline to appear. The outline follows the exact shape of the image. The issue occurs only on these clickable image widgets.I inspected the HTML and noticed Docebo is rendering the image as an accessible link:<img class="image image-with-url ng-star-inserted"role="link"tabindex="0">

Hi everyone,Just curious as I wasn’t able to find anything googling online. What does the Send Notification column on the Users page supposed to mean? I see it displays either Yes or No.

Hello everyone.  I am trying to get tips on how to handle content to a new program we are working for new hires. The problem we are facing is that not all content applies to all new hires and I would like to know what current feature you are using to assign content to users based on their role, or based on the skills? First, we thought a Learning Path would be ideal, however, not all the courses inside the Learning Plans may apply to all the new hires and they will have to develop different skills based on an initial assessment we will release, then based on the results on the assessments they will need to take courses to fill the knowledge gaps, but also, they need to go to a mandatory ILT session with a mentor. We have never use skills and I thought maybe a integration of Skills and channels could be a solution, but still the content is a problem? How do you handle this? When you have a Role A, B, C and course 1,2,3, but course 1 only applies to role A, and course 2 and 3 only applie

I need to mark several courses as complete for one user. Is it possible to do it from their personal summary, or do I have to go to each course, find the user, then mark that they completed the course? 

Here is a link to a discussion from years ago regarding making a single course a prerequisite for another course, without the requirement of having the courses in the same learning plan. I am running into a very similar issue. I have a set of courses and a learning plan that should not be assigned to the user until they complete their initial learning plan. I would like a way to set up a rule so the first course is either automatically assigned upon completion of the initial LP, or we can set up the enrollment but it is not available until completion of the initial LP. Has any progress been made in this area?

*I’ve inherited a Docebo set up that was implemented a couple years ago and needs some cleanup. I’m an experienced Docebo admin, but this system is massive, with 100k+ users and thousands of groups so a full re-org isn’t feasible right now, but may be in the long term.* THE ISSUE: I have a few users that are in multiple groups. Menus are assigned by group. I have a subset of users that are in multiple groups and are getting the wrong home page/menu. For the user below, I need Client Users to trump all other groups. What am I missing? Is this just related to menu order? Do I need the default at the bottom and all the niche groups on top?Screenshots of the sample user, groups, pages, and menus below.SAMPLE USER SUMMARY:GROUP A-348902: GROUP PREMIUM MEMBERSHIP: GROUP CLIENT:PAGES:  MENUS: 

1. What specific problem or challenge are you facing?*We are a german company and want to launch Docebo soon. But we hava a workers council that says that the manager is only allowed to see the mandatory trainings of their team members, but not the optional ones. On the other hand we only want to have the course responsible able to have an anonymous reporting, where they see whn a training has been completed and how often but not who was the person, which has done the training.   Currently I do not see a solution how we can do this. Therefore it would be great to see how other companies are doing this.  2 . How will this feature impact your business and/or industry?*Solving the problem would support german companies with a workers council agreement. Without having the issues fixed it is currently stopping our rollout  in various regions of the world.    It would be great if you could share how you have solved the issues with the reporting your companies! Thanks in Advance!

We have a custom page made for onboarding training. The page has catalogs plugged in via widgets. Currently when a learner clicks on a tile, it overrides the page. We’d like it to instead open in a new tab so the don’t have to keep navigating back to the page. (Selecting “open new window” at the training material level does not accomplish this). Is there a way currently to do this?

Next week, I am launching annual compliance training.  The Sexual Harassment Prevention course is being reused from last year.  Using myself as a test subject, I archived and re-enrolled myself into the course.  I then marked it as complete (was also testing the certification template).  Now, I’m not seeing last year’s completion details in my transcript.  Where can I see that I completed this training last year? - If the point of archiving is to have a historical record, where do I go to retrieve those records and view last year’s completion certificate?

In advanced setting we’ve set up the sorting options for course catalog to be Code A - Z, but there is one branch which would prefer another sorting option. Is there possible to do so that one branch get another sorting option, without having to make a separate page and/or menu?

We have created learning plans for users to enroll in but prefer to keep them in a pending status until admin approval. What is the work around?

Hi, We wanted to set up automatic reminders for the course due date . How can we set them up as per following frequency?30 ‘calendar’ days before: A gentle nudge to the Learner. 20 ‘calendar’ days before: A firmer reminder to the Learner. 7 ‘calendar’ days before: A notification to both the Learner and their Manager.Thank you in advance!

Is there a way to make the newsletter window larger? Preferably in A4 size It’s a bit small to work in, and it would be easier if the window were bigger so that we could more easily review the text and images.

Many Client’s HR/HSE manager need to download massively all certificates (including those for external training) for:  each course or each user.Has anyone found a solution?Unfortunately, downloading individual certificates for individual users is not a solution for them. Molti referenti delle Aziende nostre clienti hanno bisogno di scaricare massivamente per singolo Corso o per singolo utente tutti gli attestati (inclusi quelli di formazione esterna). Qualcuno ha trovato una soluzione? Purtroppo lo scaricamento del singolo certificato per singolo utente non è una soluzione percorribile.

Hi folks! Within our platform we have many users that create playlists for their managers or other team members. Some people are getting notifications while others are not and it is creating a hiccup in the user experience. Note that all those that are creating and sharing these playlists, have the same permissions and notifications are also set up the same. Has anyone run into this issue or maybe I have the notifications set up wrong. Can anyone share how they have their notifications set up for this specifically? Thanks!  

We had a learning plan connected to a certificate, but somehow it was disconnected and stopped issuing the certificate. I reconnected it so now I can select it for assignment.Is there a way to automatically assign the certificates for those who have completed the learning plan? We have over 200 that need to be assigned.

I recently noticed that the ILT page has the top of it cut off with the new menu/css.  

Hi community,We’re running into an issue with what appears to be “ghost” training materials in some of our courses.In these cases, learners complete all visible training materials, but the course still shows as In Progress. This blocks them from progressing in their learning plan due to prerequisites.Here’s what we’re seeing:The course has X amount of training materials, for example 20 training materials. The learner completes all 20 training materials, but the course stays In Progress. In the Learning Plan Learner View, it shows there are 21 materials, with only 20 completed. Both learners and admins can only see 20 materials (nothing is hidden). In the backend, under the Training Materials tab in course management, there are only 20 materials. However, in the Course Report → Training Materials Statistics, an extra (“ghost”) material appears, and is not assigned to any learners. Important note: this is not due to hidden materials, none are set as hidden. Question:Has anyone encounter

1. What specific problem or challenge are you facing?*When I am working on a course with multiple languages set up I am unable to see an indication of what ‘folder’/language I have selected when managing the training materailsThis first image has nothing selected, I just clicked on Training Material tab up topThis second image I have clicked on the word French on the left, but there is no indication that I have done that (I mean other than I can see the training material is named in French).  If there is no training material yet, I can not tell without having to click back and forth to confirm)2. What outcome are you expecting?*When we create folders in a course under training material, the folder ‘opens’. So something like that would be good or a label of some sort so the admin knows what they are looking at.3. How will this feature impact your business and/or industry?*This will save me time when creating courses and/or maintaining them as well. Knowing where I am in the course is im

in the task list widget Iwould like to see a heading for Learning Plans as you can only access courses, checklists, content in progress, certification to renew etc.   This would make identifying learning plan easier for learners.   The other option is to have a task list widget just for learning plans, currently you have to have 2 widgets for learning plans, 1 for not yet started and 1 for in progress, it makes the home page too busy. 

1. What specific problem or challenge are you facing?*When we look for anything in the Course Management menu, our filters & search criteria are preserved after we go into a course & come back out. This behaviour is not replicated in other menus, for the most part. Currently I am drilling down on a number of users in a branch, & every time I open the summary for that user or log back in as them, I have to navigate back to that branch when I exit & try to go to the next user. This is already a lengthy, process-laden task, & adding this extra step really helps to make this a terrible experience. 2. What outcome are you expecting?I would love to see the ability to preserve search criteria, filters or other navigational factors on all menus within Docebo.3. How will this feature impact your business and/or industry?*This will save a lot of time, in addition to making a lot of processes easier to follow, since i would not have to add additional steps every time i switch

I’m exploring ways to better manage prerequisites for ILT sessions and was hoping to get some insight from the community.We have several ILT courses that require completion of an eLearning prerequisite. Ideally, once a learner completes the prerequisite, we would like them to be automatically added to the waitlist for the ILT course. Not directly enrolled.Currently:Waitlist is enabled on the ILT course However, when using enrollment rules, users are automatically set to “Enrolled” rather than being placed on the waitlistIs there a way to achieve “Waiting users” or “Enrollment to confirm” status with enrollment rule?