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Server Errors and Escalation

  • January 11, 2024
  • 6 replies
  • 184 views
tom.albright
Contributor III

We are having 403 and 500 errors and server errors accessing the catalog and course management again today.

We have raised a ticket with our implementation PM and asked for escalation.

This is our Go Live week.

Is there anything more we can do to get this issue resolved?

Is it happening to others in the US?

 

Thanks

T

 

6 replies

erin.brisson
Docebian
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  • erin.brisson
  • Docebian
  • January 11, 2024

@tom.albright sorry to hear, especially on Go Live week. Just letting you know that I’ve seen this and passed it along to the team. 

Erin
tom.albright
L
tom.albright
Contributor III
  • tom.albright
  • Author
  • Contributor III
  • January 11, 2024

Hi Erin,

We havn’t heard from the team, but it seems to be working.  Can you see the status on the ticket?

 

I would hate to sound the all clear if the issue is ongoing.

 

Thanks for the help!

tom.albright
Contributor III
  • tom.albright
  • Author
  • Contributor III
  • January 11, 2024

Nope, it just got worse.

 

erin.brisson
Docebian
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  • erin.brisson
  • Docebian
  • January 11, 2024

Apologies @tom.albright. I just heard back from the team that they are investigating your issue. Hoping for a quick resolution.

Erin
tom.albright
tom.albright
Contributor III
  • tom.albright
  • Author
  • Contributor III
  • January 12, 2024

Day 3 of Docebo intermittant falis and lag.

I am starting to lose faith.

erin.brisson
Docebian
Forum|alt.badge.img+3
  • erin.brisson
  • Docebian
  • January 12, 2024

Day 3 of Docebo intermittant falis and lag.

I am starting to lose faith.

@tom.albright Our team is actively working to resolve this issue as quickly as possible. Any updates will be placed in your ticket so that’s the best place to keep an eye on. 

Erin
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