Docebo Feedback

*I’ve inherited a Docebo set up that was implemented a couple years ago and needs some cleanup. I’m an experienced Docebo admin, but this system is massive, with 100k+ users and thousands of groups so a full re-org isn’t feasible right now, but may be in the long term.* THE ISSUE: I have a few users that are in multiple groups. Menus are assigned by group. I have a subset of users that are in multiple groups and are getting the wrong home page/menu. For the user below, I need Client Users to trump all other groups. What am I missing? Is this just related to menu order? Do I need the default at the bottom and all the niche groups on top?Screenshots of the sample user, groups, pages, and menus below.SAMPLE USER SUMMARY:GROUP A-348902: GROUP PREMIUM MEMBERSHIP: GROUP CLIENT:PAGES:  MENUS: 

1. What specific problem or challenge are you facing?*We are a german company and want to launch Docebo soon. But we hava a workers council that says that the manager is only allowed to see the mandatory trainings of their team members, but not the optional ones. On the other hand we only want to have the course responsible able to have an anonymous reporting, where they see whn a training has been completed and how often but not who was the person, which has done the training.   Currently I do not see a solution how we can do this. Therefore it would be great to see how other companies are doing this.  2 . How will this feature impact your business and/or industry?*Solving the problem would support german companies with a workers council agreement. Without having the issues fixed it is currently stopping our rollout  in various regions of the world.    It would be great if you could share how you have solved the issues with the reporting your companies! Thanks in Advance!

We have a custom page made for onboarding training. The page has catalogs plugged in via widgets. Currently when a learner clicks on a tile, it overrides the page. We’d like it to instead open in a new tab so the don’t have to keep navigating back to the page. (Selecting “open new window” at the training material level does not accomplish this). Is there a way currently to do this?

Next week, I am launching annual compliance training.  The Sexual Harassment Prevention course is being reused from last year.  Using myself as a test subject, I archived and re-enrolled myself into the course.  I then marked it as complete (was also testing the certification template).  Now, I’m not seeing last year’s completion details in my transcript.  Where can I see that I completed this training last year? - If the point of archiving is to have a historical record, where do I go to retrieve those records and view last year’s completion certificate?

In advanced setting we’ve set up the sorting options for course catalog to be Code A - Z, but there is one branch which would prefer another sorting option. Is there possible to do so that one branch get another sorting option, without having to make a separate page and/or menu?

Is there a way to make the newsletter window larger? Preferably in A4 size It’s a bit small to work in, and it would be easier if the window were bigger so that we could more easily review the text and images.

Hi folks! Within our platform we have many users that create playlists for their managers or other team members. Some people are getting notifications while others are not and it is creating a hiccup in the user experience. Note that all those that are creating and sharing these playlists, have the same permissions and notifications are also set up the same. Has anyone run into this issue or maybe I have the notifications set up wrong. Can anyone share how they have their notifications set up for this specifically? Thanks!  

I recently noticed that the ILT page has the top of it cut off with the new menu/css.  

Hi community,We’re running into an issue with what appears to be “ghost” training materials in some of our courses.In these cases, learners complete all visible training materials, but the course still shows as In Progress. This blocks them from progressing in their learning plan due to prerequisites.Here’s what we’re seeing:The course has X amount of training materials, for example 20 training materials. The learner completes all 20 training materials, but the course stays In Progress. In the Learning Plan Learner View, it shows there are 21 materials, with only 20 completed. Both learners and admins can only see 20 materials (nothing is hidden). In the backend, under the Training Materials tab in course management, there are only 20 materials. However, in the Course Report → Training Materials Statistics, an extra (“ghost”) material appears, and is not assigned to any learners. Important note: this is not due to hidden materials, none are set as hidden. Question:Has anyone encounter

1. What specific problem or challenge are you facing?*When I am working on a course with multiple languages set up I am unable to see an indication of what ‘folder’/language I have selected when managing the training materailsThis first image has nothing selected, I just clicked on Training Material tab up topThis second image I have clicked on the word French on the left, but there is no indication that I have done that (I mean other than I can see the training material is named in French).  If there is no training material yet, I can not tell without having to click back and forth to confirm)2. What outcome are you expecting?*When we create folders in a course under training material, the folder ‘opens’. So something like that would be good or a label of some sort so the admin knows what they are looking at.3. How will this feature impact your business and/or industry?*This will save me time when creating courses and/or maintaining them as well. Knowing where I am in the course is im

in the task list widget Iwould like to see a heading for Learning Plans as you can only access courses, checklists, content in progress, certification to renew etc.   This would make identifying learning plan easier for learners.   The other option is to have a task list widget just for learning plans, currently you have to have 2 widgets for learning plans, 1 for not yet started and 1 for in progress, it makes the home page too busy. 

Is anyone else seeing this as a significant limitation? (not able to add due date of XX days from the date of enrollment)We are experiencing ongoing user challenges due to the current limitation that due dates can only be set at the course level as a fixed number of days from enrollment. This constraint creates significant complexity for our use cases and has resulted in a high degree of manual intervention, particularly when a single course needs to be used for both mandatory and optional training.The level of effort required to manage these scenarios is substantially greater than what we understood or anticipated when entering into our agreement. As a result, this limitation presents a serious concern for us and is likely to be a deciding factor when we evaluate our contract renewal. We wanted to share this feedback candidly, as flexibility around due-date management is critical to our learning operations and overall user experience for compliance and technical training driven organi

I find that SCORM files take a long time  (1 to 4 seconds) to open in Docebo. This results in an unpleasant user experience. The SCORM files are small microlessons, so I do not think the slow load time is related to file size. Does anyone else experience this? If so, have you found anyways to make the load time quicker?

The buttons for the Content Center and the Central Repository were moved to the header area at the top right of the page. We intentionally hide this header with custom CSS as this is valuable real estate and allows us to hide the additional text on these pages. The buttons are hidden now for us as administrators. We need these buttons to not be in the header area so we can access them but we do not want the header to be seen that contains the page title and description.  For example: Click on the + New or on the Creator buttons in the top right corner of the page to add new training materials or Creator lessons in the central repository, as described in the article on the central repository.How it looks now:   Ours is now blank:  

An ILT course was created and was suppose to be added to the learning evaluation prior to the session taking place but it was not. The session/event occurred and people completed the ILT but since the ILT was not added to the learning evaluation those that completed the ILT course did not get the survey delivered via email. The ILT course was added to the learning evaluation after learners completed the ILT. Is it possible to send a survey to those that completed the ILT course after it was added to the learning evaluation?

We need a notification for managers that summarize (digests) ALL direct reports who have not completed a particular course into one email. Sending this in separate emails for each user is not ideal. We receive multiple complaints from managers about receiving individual emails for each direct report that hasn’t completed a course. 

I’m so excited that Docebo is making this change!!!https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates#:~:text=Changes%20to%20catalog%20pages%20and%20APIs“Catalog content cards (both built-in and widget-based) will display a new dynamic badge showing the user’s progress status: Not started, In progress, or Completed”

My team noticed something interesting this week in the Communities add-on feature in our platform: a Moderator still needs to approve their own post if it includes any of the words flagged for moderation.While I understand the general functional reason for this, it seems a bit silly and unnecessary. I am wondering if this is on the docket to be updated and in general, what other Communities updates we can anticipate? 

1. What specific problem or challenge are you facing? We need to give content creators and program owners visibility into how notifications behave—without granting them permission to modify system-level configurations.Today, Power Users with Notifications / View permission can see that notifications exist, but they cannot open them to inspect important configuration details such as: Recipient logic Trigger types and timing Groups, branches, courses, and learning plans tied to the notification To view this information, users must be granted Notifications / Edit, which also allows them to change, enable/disable, duplicate, or delete notifications. Because notifications are complex and high-impact, this creates significant governance risk. With edit access, a user could unintentionally notify unintended audiences at scale.As a workaround, we are forced to maintain duplicate notification documentation outside of the LMS to explain triggers and recipient logic. This documentation is dif

It would be really helpful to have a column in the Users area that displays each user’s sub-branch.Right now, when I need to see what sub-branch a user belongs to—whether for setting up Power User permissions or other tasks—I have to click Edit and then dig through multiple layers to find their branch location.Having the sub-branch visible as a column (or even displayed clearly at the top of the edit page) would save a lot of time and make managing users much more efficient.Another idea: show which branch they’re nestled in within the Power User permission set up so you know where they are in Users, making it a seamless add to Power User branch permissions.Thank you for considering this improvement!

When you go edit training material, under “Upload your own thumbnail”, at that point where the user may accidentally click "x" on the image, before that gets deleted from the system, wouldn't it make sense to have a dialog box that would ask the user "Are you sure that you want to permanently delete this image?" for example? Especially when there are multiple developers accessing the same platform and that image is being used in numerous courses 

Hello, Docebo!It would be awesome if the My Teams dashboard could be filtered to view all indirect reports :)Thank you!Amy Casebolt

Dear Community,Hope you are doing well.I went through a couple of courses within the Docebo University and noticed that the embeded videos do not allow for full screen mode. The icon is not clickable. I tested it with Edge and Chrome. Same result. This makes it very difficult to understand the videos, as the text is really small.We faced a similar behavior with our Articulate Rise courses and were able to solve it by switching from Scorm to xAPI format. Since we use xAPI the full screen mode is available.Has someone else made a similar oversavation or can confirm, if this is indeed coming from Scorm based content?Thank you.Best,Dominik