That notification is only trigger when a user completes a test that has at least 1 question that needs to be evaluated. You need to add at least one question of type, “extended text” or “Upload file” where both types are not graded automatically but need to be reviewed and scored by an admin or instructor...

Thank you for the response. I was looking to see if there was a way to either trigger a notification from the SCORM instead of using additional material for the course. I can likely trigger on when the course is finished but I have some milestones that need notification. 

I was hoping there was a trigger or API solution.

gotcha...no idea if that’s even possible...maybe some of the API experts have some options for you…??

Is there some kind of mail trigger you can install inside your SCORM object instead?

Thank you!

I was hoping to see if there was such a trigger. 

I found an article. I’ll see if those are viable options for us.

Would it be possible to break the scorm into separate parts? You could use the “training material status has changed” webhook to trigger an event in a middleware to then utilize that notification API above. 

Thank you for the suggestion. Scorm. No, not really. Since there are different varieties, don’t think that webhook would be feasible in our case. I was looking for a simple way of doing this like just calling an api. We ended up calling an external service but would have preferred using the LMS’s notification system.

I added a feature request if someone else runs into this as suggested by support:

I still think you can accomplish what you’re trying to do you just have to use that api endpoint you found and you have to configure this specific notification first: 

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#Other.SendAnExternalNotification

The api endpoint triggers that notification specifically. 

No, that doesn’t work. That endpoint is really meant for testing (according to support). I found that too and inquired about it. It’s also incomplete and meant for testing shortcodes, etc. I want to tie it to a notification code, which is not supported. 

Thank for helping!