Good morning everyone,
We are having issues with our Stripe SCA app and we’re hoping to get some advice from the group. Unfortunately the helpdesk has been unable/slow to lend assistance.
We have installed the app according to the directions, but are getting multiple errors when we try to authenticate.
We’ve confirmed with Stripe that we have the correct Stripe Account Email, Live Secret Key, and Live Publishable Key.
The errors comping back are
Internal Server Error
An Internal Server Error occurred
We’ve tried the steps mentioned by the helpdesk multiple times such as uninstalling and reinstalling the app. We even tried uninstalling and reinstalling the ecommerce app as well, but we always get the same error.
We use Extended Enterprise and get a very similar error when we install the credentials there and try and pay. The error inside EE is
Error while processing the requested operation
Thanks for your help,