Reporting to the Director of Product Management, the Instructional Designer’s role is to own the customer education efforts for our Industrial AI. In collaboration with our internal subject matter experts, you will create engaging multi-media educational experiences for our clients within our self-paced online learning portal and track their effectiveness. The role includes collaborating with Marketing, Product Management, and Customer Success personnel to develop quality online material that supports active learning of the Canvass AI Platform
MAKE AN IMPACT!
- Scope, design and develop course content, provide eLearning guidance, and liaison with key stakeholders and subject matter experts to develop customer education programs, presentations, and facilitation guides
- Ensure all e-Learning materials meet company standards and learner needs
- Develop and prepare course materials; prepare content briefs and edit content written by subject matter experts, direct and edit videos and voice overs, create branching scenarios, storyboards and scripts
- Manage our Docebo Learning Management System (LMS) and establish design standards, completion records and reporting
- Define and implement success measures for the Canvass AI customer education program
- Create and manage reporting mechanisms to track compliance, learning objectives and key metrics
- Work with relevant team members to create onboarding courses and learning journeys for new team members and customers, as required
- Support Product, Customer Success, Sales teams to drive customer education efforts, as needed
- Collaborate with the Product team to enhance user guidance across the Canvass platform
For more details and to apply, please use this link. https://www.canvass.io/careers/instructional-designer