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Morning morning,
So I am a point where I am considering how to pull off escalations in Docebo.
And well I know how to get things to Supervisors without much fuss.
But here is the question of the day - how do you escalate (within Docebo itself) certain notifications to lets say the supervisor’s supervisor?
Does it comes with gotchas?
Best answer by lrnlab
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So I could cook up the different PU profiles - but I think it becomes a monster to maintain.
I was thinking different supervisor roles to put those folk into? But I need to stay away from theory versus practical example as I need to exercise this fairly quickly….
-Dan
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Do you have any attributes on the upper level manager profiles you can use to create a group? You could use that to send your notifications as well...that may be the quickest way around this….a bit daunting to set-up but once it’s in place it should run smoothly
How do you maintain your profiles? Are you connected to an HR system?
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Yes yes. I do have some attributes that can help to establish that top level. And you are getting me to think about a report that is coming along that may help essentially a call out to Level 1, Level 2, Level 3, Level 4...youve got me thinking
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I am trying to find out how to do this but can’t find actual instructions?
Thanks,
Jenn Kopf
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