I love to use qualtrics for this, and embed it directly into a custom page in Docebo so the users think it’s part of the platform. I try to make it as much of a wizard like experience, so lots of abilities if you want them, but as streamlined for entry if you are doing a standard entry. I have an article on a similar process coming out I think next week that goes into a lot of examples and details of it(it’s for scheduling sessions, but the concept is the same) I treat this as a front end for collecting data. Once submitted it triggers a bunch of backend flows that manage all the various other processes and systems related for us to work through, like your tickets.