We have a new ticketing system that has some limitations on the fields that it can accept, but we might be able to make work. I’m worried that people might not be able to follow the logic, however. There’s also the idea of linking to a Qualtrics survey, but then how to tie it to the ticket?
We need to collect all of the relevant information necessary to create an ILT or Course (with all relevant training material) while not overwhelming the submitter. Right now we are using a word doc, which doesn’t make for great tracking.
How is everyone doing this?