Question

SCORM courses and using Safari


Userlevel 3
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Hi,

We are getting an increasing number of issues when learners are using Safari web browser and when they complete a SCORM course nothing has saved and it is like they have never been in the course.  On their My Activity is shows they have spent time on the course.  Just wonderingf if anyone else is experience this issue and how you are tackling it?

 

Many  thanks

Ant


15 replies

Userlevel 3

Hi Ant,

 

This is also an issue we’ve encountered recently.  Right now we’ve been emphasizing that users use Chrome (the issue doesn’t seem to occur with that browser at the moment), but I would also be very interested in seeing how others are tackling this. 

 

Cheers,

Andree-Anne

Hi,

We are currently encountering the same issue using both Chrome and Edge.  Reports generated in our course content provider’s platform show users are completing their courses but the course completions are not passing back to Docebo. 

Best wishes!

LeMona

 

Userlevel 5
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Check they have cookies enabled. I have a theory it has something to do with that.

Good Luck

Gary

Userlevel 7
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We see this as well across different browsers.

It’s difficult to investigate, but we’re suspecting that the problem is related to the fact, that SCORM files are served in iframes from a different domain (dcbstatic.com), and modern browsers tend to introduce more and more protections limiting cross-domain communications. We’ve also seen some users who are using company-provided computers with very restrictive firewall setting to experience such issues.

 

We’re advising users visiting our site to disable all tracking protection in their browsers, as well as add our portal and the dcbstatic.com domain to the whitelist in the firewall on their computer and in any ad-blocking plugins they may have installed in their browsers (like AdBlock, uMatrix, Ghostery, etc.).

 

As a workaround, we started adding a “Mark this course as completed” button on the last screen of the lesson, which is invoking a SCORM JavaScript method to mark the course as completed. Not perfect form the user experience point of view, but it’s helping in most (unfortunately not all) cases.

We also have enabled the Comments widget on most courses, so learners can request to have the lesson marked as completed manually.

 

Would be great if Docebo could investigate this and find a long-term solution for all of us.

Userlevel 4
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Hi Ant,

 

We have been going through this as well. here are the main things ive gotten from the help desk about this.

  • only last 2 browser updates are supported
  • cookies should be tracked, (as stated make sure ad blockers are allowing Docebo)
  • closing courseware improperly (not using the ‘X’) can also cause this in the APP
  • leaving browser open to long to cause timeout
  • and of course the most annoying strong connections.
  • the best one no IE

these are my typical culprits to this issue.

I see people coming to this post every few months but we’re currently experiencing similiar issues and it’s dramatically affecting some users. We have long course material as is so people timing out, or not having progress saved is super problematic.

Userlevel 4
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We have been experiencing this issue since we started using Docebo. We manually mark the completion for those who report this issue. I hope Docebo could investigate this and find a long-term solution for all of us.

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We have been experience this issue as well with multiple courses. And it’s quite a bad experience to ask learners to retake the courses because of this. As some of the courses are longer than 30 min, have test inside etc.

And even if this a well known issue, from help desk we receive only the standard steps, wait several days and in the end we receive a sad response that there is no actual resolution or please use Google Chrome instead/ ask learner to retake the course etc.

I hope Docebo will investigate this and find a solution for this incompatibility between Safari and Docebo. Because our learners will always use multiple browsers, not only Google Chrome.

 

 

 

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Some of our users are also reporting progress not being saved, some say they have to start from the beginning, others that some modules had to be retaken. I thought this was due to me adding just one SCORM file with the whole course containing several modules and quiz. If each module was added as a separate SCORM file then module completion might be saved more consistently. Going back and redoing courses is not really an option though but have thought about this for future courses. 

Thanks for your input, I’ll add to our FAQs that it could be a browser, cookie, or ad blocker issue, but also agree it would ne a god idea for product to look into this further or suggest a possible solution. 

Userlevel 6
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any updates on this?  we are seeing safari users complaining as the scorm content looks complete but the LMS isn't registering it.

Userlevel 4

any updates on this?  we are seeing safari users complaining as the scorm content looks complete but the LMS isn't registering it.

Looking for a update on this as well. We’re getting a number of reports of completion not saving from Safari users. The vast majority of our managed mobile devices are iPhones, which means we can’t roll out Go Learn as long as this continues to be an issue. We were planning to roll Go Learn out in 2024, but it looks like we’re now going to have to push pause.

Would really appreciate an update from Docebo.

Userlevel 4

any updates on this?  we are seeing safari users complaining as the scorm content looks complete but the LMS isn't registering it.

Looking for a update on this as well. We’re getting a number of reports of completion not saving from Safari users. The vast majority of our managed mobile devices are iPhones, which means we can’t roll out Go Learn as long as this continues to be an issue. We were planning to roll Go Learn out in 2024, but it looks like we’re now going to have to push pause.

Would really appreciate an update from Docebo.

Correcting my previous reply - Go Learn is not Safari. Would still be great to get an update on this though, since most of our users reporting this issue are using Safari on desktop.

Userlevel 1

We have received escalating numbers of this compliant in the last month - as in, we had no complaints - now we are receiving them weekly… any resolution???

Userlevel 1

We have the same issue also, seems to have arisen in the last 6 weeks and becoming more common, any tips and tricks would also be welcome!

Userlevel 3
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Following as same issues just got reported by our clients - completion not tracked, got stuck at several slides in SCORM, quizzes shown passed at one point but not another - and these users were using Mac and Microsoft Edge/iPad and Safari. Would it be an Apple/Docebo issue or an Safari/Edge/Docebo issue? Docebo really needs to look into it and gives us a solution please!!

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