Google Cookie Policy Updates: Our Embedded Platform Enhancements for Continued Seamless Service & Security

  • 9 May 2024
  • 3 replies

Userlevel 3

At Docebo, we continuously strive to enhance our platform and ensure the highest standards of service and security for our customers. We are reaching out to remind you of upcoming updates that are part of our proactive measures to adapt to new industry standards and maintain the integrity and functionality of our embedded services.


Background on Updates

Google Chrome has announced updates to its third-party cookie policy, aimed at increasing privacy and security for users by limiting how cookies can be used across websites. These changes affect many online platforms, including ours, especially when our system is accessed in embedded modes, such as through third-party applications (like Salesforce). If you use Docebo in embedded mode, these updates will ensure a smooth transition. 


Our Response

To anticipate and adapt to these changes, we are updating our platform to include a new 'partitioned' attribute for cookies, which supports the use of cross-site cookies in a privacy-preserving manner. Here is what this means for you:

  • No Expected Impact: We do not anticipate any disruptions to your experience or to the functionality of our services. These updates are being implemented well ahead of Google’s policy enforcement to ensure a smooth transition.
  • Enhanced Security: These changes will further enhance the security and privacy of your interactions with our platform.



We are currently testing these updates and plan to implement them across all sandbox environments by the end of May and in production by the end of June. This proactive approach ensures that there will be no impact on your access or use of our services, Google is planning their phase-out process in the second half of 2024.


Further Information

For more detailed information on the changes at Google that prompted this update, please refer to:

Privacy Sandbox Tracking Protection

Chrome Developers Privacy Sandbox


Commitment to Excellence

We remain committed to providing you with the best possible experience and will continue to monitor and adapt to technological changes that could impact how you use our platform. We appreciate your trust in us to provide a secure and reliable service.


Please do not hesitate to contact our support team if you have any questions or need further assistance.


3 replies

Userlevel 3

Hi All,

Quick update on this topic.

As part of this update the team has been diligently performing extensive end to end tests.

During one of our last special runs they found some issues in the Salesforce integration which caused a last minute delay in our initial release date.

Our team is currently working on this as a priority to ensure it is released prior to the end of Q2.

With this in mind our new ETA for release is our next release window on June 17-19.

This will still give time you time to test in sandbox environments and update in production prior to Googles phase out process starts.

We appreciate your patience and will keep you updated on our progress. 

Thank you for your continued support and understanding.

Userlevel 3

Hi All,

Another update on this topic.

Google has announced that the phase out of the 3rd Party Cookies has been delayed until H1 2025.

updated third-party cookie phaseout schedule from google 

This update can be found at this link.

As we were working to the original Google Schedule we inform you that all tests inside the Docebo platform have been completed and resolved.

However, with this new timeline, we have decided to postpone the release of our update while we wait to get the latest updates from our 3rd Party Suppliers / Sub-Processors to ensure that the update is 100% complete across the entirety of our Platform.

The new target release date is the end of August for testing in Sandbox.

This updated release date will still allow you to test the update 4 months in advance of the Google Phase Out Timeline.

Our objective is to get this update completed and released into the platform as soon as possible and we will continue working on it as a priority.

We appreciate your patience and will keep you updated on our progress.

Thank you for your continued support and understanding.

Userlevel 3

Important Update: New Toggle for Partitioned Cookies

Hi All,

We're pleased to announce the successful release our update related to Partitioned  Cookies.

As reminder this update is designed to address the upcoming Google 3rd Party Cookie Phase Out expected to start in 2025.

New Toggle Available:
You can now request activation of the following toggle in your sandbox platform:

The following platform cookies have been updated with the Partitioned attribute:
- docebo_session
- hydra_access_token
- SimpleSAMLAuthToken
- max_login_attempts_reached_expire_time
- failed_login_attempts
- SAML_login_counter
- SAML_login_disabled
- SimpleSAMLSessionID
- lti_access_token

Note: The functionality of these cookies remains unchanged; only the Partitioned attribute has been added.

Known Limitation:
Please be aware that there is currently a known limitation with this release toggle.

The Docebo Connect Interface will not work due to its reliance on a 3rd party vendor.

However, all recipes and connectors will continue to work.

We are actively working with them to resolve this issue and will ensure it's fixed shortly & before activating this toggle in production environments.

Next Steps:
If you'd like to test this in your sandbox environment, please contact our support team to request activation of the toggle.

We will set the release date for Production at a later date to ensure we have ample time to allow you all to test this update in sandbox.

We appreciate your patience and understanding as we continue to improve our platform.

We'll keep you updated on any further developments.

Thank you for your continued support.