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News & Announcements

Be the first to know all the things: product updates, support announcements, company news, upcoming events, etc.

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123 Posts
kirsten.bailey
Docebian
kirsten.baileyDocebian
published in News & Announcements
📣 Big News: Our NEW Customer Newsletter Has Launched!

Surprise! 🎉 We’ve been quietly working on something behind the scenes just for our amazing Docebo customers… and it’s finally here. Introducing: Latest in Learning—your brand-new customer newsletter!It’s a one-stop monthly roundup of everything you actually want to know (and nothing you don’t). 🧐 Why a Newsletter—And Why Now?You told us you wanted a better way to stay in the loop. We listened.Latest in Learning is our way of giving you more visibility, more value, and more of the things that make managing and evolving your learning programs easier.It’s built for LMS pros who want a clear, curated snapshot of what’s new, what’s next, and what’s worth your attention. ✅ The First Issue Is Live!The very first edition of Latest in Learning launched today—and it’s already making waves. 🌊Didn’t catch it yet? No worries—you can view it here and catch up on all the highlights you may have missed.And if you’re not subscribed yet? Now’s the perfect time to sign up so the next issue lands direc

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emily.mccarthy
Guide II
erin.brisson
Docebian
erin.brissonDocebian
published in News & Announcements
Celebrate Docebo Community in May for your chance to WIN!!!

It’s May which means it’s time to celebrate Docebo Community! To all of you who have joined us this past year (all 2016 of you!), you may be wondering why we’re celebrating but for the rest of you, you most likely know … 🎉 🎉 Docebo Community is turning FOUR 🎉 🎉 While it’s official as of May 17, we’ll be celebrating all month long because...why not, right? 😉 💙 Before I go any further, though (yes, I know I say it every single year), this community is what it is because of ALL of you. Every single member that engages and participates helps make this community such an incredibly valuable place. So, I have to take a moment to thank each and every one of you for all of your contributions and the time you invest in being part of this community and helping your fellow members. 💙 THANK YOU   THANK YOU   THANK YOU   THANK YOU Now for the FUN! Throughout May, you’ll have the opportunity to earn the Docebo Community 4th Birthday badge which gets you 1 ballot into the BIRTHDAY DRAW for the

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erin.brisson
Docebian
A
Docebian
angela.cascellaDocebian
published in News & Announcements
Updated sub-processors list for the Docebo Platform

This post is from Docebo’s Compliance team. We’ve updated the list of sub-processors for your learning platform. Docebo is modifying our list of third-party sub-processors, as regulated by our Agreement. This post outlines the changes to our list of third-party sub-processors. No action is needed on your side. New Sub-processorThe following sub-processor will be added to the sub-processors list. It will be added to the sub-processors list and activated after 30 days from the date of this communication. If you activate AI features in our content creation tool - namely Creator -, Colossyan will be engaged by default once the new Docebo AI service is enabled.Subprocessor Name: ColossyanSubject Matter of the Processing: Service Provider used to create videos from text via artificial representations of individuals (“AI Avatars”)Processed Data: Input provided by the LMS Admins to prompt AI Avatars to speak and perform. Any information LMS Admins decide to upload to create a customised AI Ava

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Docebian
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Docebian
matt.lewisDocebian
published in News & Announcements
May 2025: Upcoming Holiday Support Hours

Docebo Support will have modified hours of operations for the following upcoming public holidays:  On Monday, May 1st, our ITA and FR offices will be closed in observance of Labour Day.Docebo Support Operations will remain available during US hours. Phone support will remain available all day. On Thursday, May 5th, our UK offices will be closed in observance of May Bank Holiday.Docebo Support Operations will operate as normal during this holiday. On Thursday, May 8th, our FR offices will be closed in observance of Victory Day.Docebo Support Operations will operate as normal during this holiday. On Monday, May 26th, our US offices will be closed in observance of Memorial Day.Docebo Support Operations will remain available during US hours. Phone support will remain available all day. On Thursday, May 26th, our UK offices will be closed in observance of Spring Break Holiday.Docebo Support Operations will operate as normal during this holiday. On Thursday, May 29th, our FR offices will be

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M
Docebian
madeline.coke
Docebian
madeline.cokeDocebian
published in News & Announcements
Become a Docebo Champion today!

We’re excited to introduce the Docebo Champions Hub, Docebo’s customer advocacy program, designed exclusively for our valued customers like you!  Here are a just a couple of exciting benefits that await you:  🚀 Showcase Your Success and Personal Brand: The Docebo Champions Hub offers various opportunities for you to shine and showcase your achievements. Share your success stories, insights, and experiences to elevate your brand. Become a thought leader in the learning space, and inspire others on their learning journey. 🏆 Earn Rewards and Leaderboard Badges: Your efforts deserve appreciation. As you participate in activities that best suit your interests and expertise, you’ll earn points that can be redeemed for rewards, and climb the ranks on our leaderboard! We truly value your partnership with Docebo and we look forward to welcoming you into the Champions Hub and celebrating your successes together!  Become a Docebo Champion today to start earning points!If you are already a Doceb

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madeline.coke
Docebian
pmo
Docebian
pmoDocebian
asked in News & Announcements
New! Live Office Hours for Docebo Creator + Your Feedback Wanted

🚀 New! Docebo Creator Office Hours Launch This Week We’re excited to announce the launch of Docebo Creator Office Hours, a new opportunity for you to connect directly with Docebo experts, explore our newest content authoring tool—Docebo Creator—and get your questions answered in real time. 📅 Upcoming Sessions (1 hour each): May 14 May 21 Join us during these interactive sessions to: 🔍 Get a brief demo of the Docebo Creator tool 💡 Learn best practices from our Professional Services experts ❓ Ask questions in an open, supportive environment Whether you're just getting started with Docebo Creator or looking to optimize how you use it, these office hours are for you. 🔧 A Pilot for MoreThese Creator Office Hours, along with our Docebo Pro Office Hours, are part of a pilot program designed to bring even more topic-focused sessions to our community. We want to hear from you! Please fill out the survey below to help us understand what sort of content and format you’d like to see mor

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KMallette
Hero I
valentina.bulgheroni
Docebian
valentina.bulgheroniDocebian
published in News & Announcements
VoiceOver Now Part of Our Accessibility Testing 🎉

Hey Docebo Community 👋 We’re pleased to announce a new significant enhancement in our commitment to accessibility! Tests now officially include the use of VoiceOver, the Mac screen reader. This step allows us to cover the three most widely used screen readers - JAWS, NVDA, and VoiceOver - reaching approximately 90% (WebAIM Survey) of users who rely on screen readers. By adding VoiceOver to our testing, we’re ensuring that a larger group of learners can seamlessly navigate and engage with the Docebo Platform. You can find more information about our accessibility testing approach in the Docebo Accessibility Statement.  We’re continuously working to make Docebo more inclusive, and this update is a great step forward in that journey! 

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valentina.bulgheroni
Docebian
sam.amin
Docebian
sam.aminDocebian
published in News & Announcements
🚀 Introducing Docebo University Learning Credits! 🚀

We’re thrilled to share some exciting news with you—introducing Docebo University Learning Credits (DULCs)! 🎉 What are Learning Credits?Learning Credits are your new go-to for a flexible, easy way to access a variety of training options, whether you need public, private, or custom courses, including Docebo certification exams. This flexible currency lets your team learn when it suits them best, boosting skills and getting the most out of your Docebo platform without any extra admin hassle. Why You’ll Love Learning Credits:Immediate Access to Training: Jump into learning whenever you need it. Customized Learning Paths: Pick and choose from training formats that fit your needs. Cost-Effective: Simplify budgeting with bulk purchases and cut down on admin work. Supercharge Your Team: Keep your team skilled, engaged, and ready for success. What Can You Redeem with Learning Credits? Docebo Pro Certification:Equip your team with recognized credentials that showcase their expertise in using t

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P
Contributor III
Jay.Kolbenson
Docebian
Jay.KolbensonDocebian
published in News & Announcements
2025 Release Readiness Webinar Update

Hey everyone, we’ve got some important updates for you!  🔥 What’s Happening?❌ No Release Readiness Webinar in February (but we’ll be back in April!).📅 Starting in April, we’re moving the Release Readiness Webinar to at least one week before features go live—giving you more time to prepare, train your teams, and plan rollouts. This change is based on your feedback, and we’re excited to make it happen! ✅ What to Expect👉 February 26 – Product Roundup Post. This month, there are no new features for the core Learn platform, but don’t worry, exciting updates are coming for the other modules. We’ll break it all down in the Product Roundup Post the week of release, packed with details, resources, and enablement materials to help you make the most of what’s new👉 April 1 – Next Release Readiness Webinar, now timed to help you get ahead of upcoming features. We’re always looking for ways to make these updates work better for you. Drop your thoughts or questions in the comments, and stay tuned

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Jay.Kolbenson
Docebian
M
Docebian
matt.lewisDocebian
published in News & Announcements
April 2025: Upcoming Holiday Support Hours

Docebo Support will have modified hours of operations for the following upcoming public holidays:  On Friday, April 18th, our NA and UK offices will be closed in observance of Good Friday.Docebo Support Operations will remain available during EMEA hours. Phone support will remain available all day. On Monday, April 21st, our ITA, UK, and FR offices will be closed in observance of Easter Monday.Docebo Support Operations will remain available during US hours. Phone support will remain available all day. On Friday, April 25th, our ITA offices will be closed in observance of Liberation Day.Docebo Support Operations will remain available during US hours. Phone support will remain available all day. 

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M
Docebian
Melissa K
Docebian
Melissa KDocebian
published in News & Announcements
Docebo is officially a pre-approved provider with ATD’s Certification Institute!

Calling all ATD professionals! Your certification journey just got easier. We know how much our customers value continuous learning and professional growth–because we do too.. And this recognition reinforces the quality and real-world relevance of our educational offerings. So, whether you’re pursuing your CPTD or APTD for the first time or looking to maintain your credentials, we’ve got your back! Docebo is here to support you with the resources and programs you need to succeed. What does this mean for YOU?It means you can leverage our programs (free webinars, an ILT, or even Inspire!) with even more confidence knowing they align with ATD’s rigorous standards. Stay tuned for more details on how you can tap into Docebo’s programs to power up your certification journey. We’re thrilled to be a part of your professional development! 

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JUJanet
Novice III
E
Docebian
erin.ehmkeDocebian
published in News & Announcements
[March 2025] Downtime for Database Maintenance

Important Notice: This communication was originally sent via email on February 28, 2025. If you did not receive it, please verify that you are subscribed to our email communications and have not unsubscribed. To check your subscription status or resubscribe, please visit: Docebo Communications Subscription.  In March 2025, Docebo will migrate all customer databases on Amazon RDS to Amazon Aurora. This upgrade will require a 4-hour downtime window for the final cutover from the existing database to the new one. The actual downtime is expected to be 30 minutes or less, as the Aurora databases will be prestaged ahead of the downtime windows. Migrations will be processed regionally, according to the following schedule: AP-Southeast-2: March 14th 14:00-18:00 UTCAP-South-1: March 14th 18:00-22:00 UTCCA-Central-1: March 17th 05:00-09:00 UTCEU-West-2: March 18th 00:00-04:00 UTCEU-Central-1: March 20th 00:00-04:00 UTCEU-West-1: March 21st 00:00-04:00 UTC March 22nd 00:00-04:00 UTCUS-East-1:Marc

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msantos
Helper II
kirsten.bailey
Docebian
kirsten.baileyDocebian
published in News & Announcements
Exciting Updates Ahead: 2025 Product Release Schedule

The countdown to 2025 is on, and we’re excited to share the 2025 Product Update Release schedule!  We’re keeping a streamlined release schedule that was designed to make managing platform updates a breeze. Streamlined Major Updates: We’re focusing on five major releases this year, okay, one is sliding into early 2026, giving you plenty of time to adapt and plan ahead.​​​​​​​ More Time to Prepare: Updates for Customer Sandbox (where applicable) will continue to arrive up to eight weeks before General Availability.​​​​​​​​​​​​​​ Weekly Maintenance: Bug fixes will roll out on a weekly schedule to keep your platform running smoothly. Some weeks will focus only on routine maintenance with no feature updates; in those cases, no community post will be shared. 2025 Release Schedule Customer Sandbox  Product Updates No Sandbox Starting February 24 | All platforms updated February 26  Feb 17, 2025 Starting April 14 | All platforms updated April 16 M

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Sarah Proctor
Novice III
cheyenne.carpenter
Docebian
cheyenne.carpenterDocebian
posted in News & Announcements
Unleash Your Docebo Super Admin Powers with Instructor-Led Training!

Ready to take your skills to the next level?  We're thrilled to announce more dates for our premium Fundamentals Series Instructor-Led Trainings (ILTs) – the ultimate deep dive into the Docebo fundamentals for Super Admins! Want to know something else? You can choose to take the full Fundamentals series or select individual courses that fit your specific needs and budget. It's all about flexibility!  Instructor-led Training Course Name Full Fundamentals Series or Partial Course Date Registration Link Fundamentals of System Administration  Full April 28 - May 1 10am EST - 5pm EST Monday - Thursday Click for your next step in seeking greatness  Fundamentals of User Management Partial May 12 - May 13 12pm EST - 4pm EST Monday - Tuesday Click for your next step in touching the stars  Fundamentals of Content Management Partial May 21 - May 22 12pm EST - 4pm EST Wednesda

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cheyenne.carpenter
Docebian
M
Docebian
matt.lewisDocebian
published in News & Announcements
February 2025: Upcoming Holiday Support Hours

Docebo Support will have modified hours of operation for the following upcoming public holiday: On Monday, February 17th, in observance of Family Day, our offices in Canada will be closed.  Docebo Support Operations will operate as normal during this holiday. 

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Docebian
erin.brisson
Docebian
erin.brissonDocebian
published in News & Announcements
The Learning Career Board inside Docebo Community

Hi Docebo Community 👋 We’re excited to share our previous Job Board has been updated and will now be known as the The Learning Career Board!  This space is dedicated to connecting professionals with career opportunities in learning, development, and training across various industries. From internal employee enablement roles to customer education and external training positions, this board is your go-to resource for impactful careers that shape the future of learning. We want this to be a collaborative space and our goal is to enable training practitioners and learning leaders in the field to better communicate, share opportunities, and foster meaningful connections within this profession. Please click on the post below to find the job posting template along with important details on what to do when the role you posted is now closed to applications. Ready to share an opening? You can now post in the new The Learning Career Board and be sure to share the new career board with your netwo

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erin.brisson
Docebian
Melissa K
Docebian
Melissa KDocebian
published in News & Announcements
Docebo is officially an approved SHRM Recertification General Provider

We’re so excited to share that Docebo is officially an approved SHRM Recertification General Provider! Now, by participating in Docebo webinars, conferences, or DU instructor-led training programs, attendees can earn Professional Development Credits (PDCs)–a key requirement for maintaining their SHRM certification. What counts toward earning PDCs?Docebo Pro Certification DU Live Inspire 2025 Instructor-led Training: Fundamentals of System Administration And more to come! Here’s to shaping the future of learning, together. SHRM is the gold standard and the world’s largest HR association, with 130k+ certified professionals shaping workplaces worldwide. Earn 1 PDC for your SHRM-CP or SHRM-SCP recertification by attending our webinar next week 2025 HR Imperatives with Josh Bersin on January 29th or attend an upcoming DU Live.  Docebo is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities. 

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Melissa K
Docebian
Annalisa
Docebian
AnnalisaDocebian
published in News & Announcements
Capitalization standardization for enhanced accessibility and better content design

👋 Hey Docebo users  We have some important news to share about the future of the user interface of Docebo Learn.  In our commitment to continually improve and adapt to the evolving needs of our users, we are about to start a journey towards enhancing accessibility and aligning with market standards through a capitalization standardization process. Docebo Learn has been developed using title case capitalization, meaning all the words included in labels (the texts shown in the interface) are capitalized according to some complex style rules. Starting from the November monthly release (planned for the week of November 20, 2023), and for the next few months, we will slowly move to sentence case capitalization, meaning only the first word of labels will be capitalized. Here's what you can expect from this capitalization standardization process:Enhanced accessibility: Our primary goal is to enhance the accessibility of Docebo Learn with better readability. Sentence case texts are easier to

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JKolodner
Helper III
M
Docebian
matt.lewisDocebian
published in News & Announcements
January 2024: Upcoming Holiday Support Hours

Docebo Support will have modified hours of operation for the following upcoming public holidays: Wednesday, January 1st, in observance of New Year's Day, all offices will be closed. Phone support will be closed briefly from 2-3AM Eastern, but will otherwise operate as normal. Monday, January 6th, in observance of Epiphany, our offices in Italy will be closed. Docebo Support operations will remain available during US hours. Phone support will operate as normal. Monday, January 20th, our US offices will observe Martin Luther King Day.Docebo Support Operations will operate as normal during this holiday.

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Docebian
erin.brisson
Docebian
erin.brissonDocebian
published in News & Announcements
🚧 Temporary Closure of Ideas in Docebo Community

 The Ideas portal is reopening very soon, check out this update ⬇⬇⬇  We are very excited about our most recent Product Direction video and the launch of our brand new Feature Roadmap (definitely check it out if you missed it!) and, in conjunction with this launch, we are temporarily closing the Ideas portal. Please see below for more information on this temporary closure.Why is the Ideas portal being temporarily closed? Can I still submit ideas during the closure? What work will be done during the temporary closure? What will happen with my existing ideas? When will the Ideas portal be closed and when will it reopen?  Why is the Ideas portal being temporarily closed?When we launched Docebo Community three years ago, we knew that we wanted a space to allow customers the ability to share their product enhancement ideas with us. It was (and still is) very important to us! However, the process and expectations we put in place when we brought ideas into Docebo Community is now outdated and

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codywinchester
Contributor II
valentina.bulgheroni
Docebian
valentina.bulgheroniDocebian
published in News & Announcements
Upgrading to WCAG 2.2: A Step Forward for a More Accessible Experience

Hey Docebo Community 👋 We’re excited to announce that we are officially updating our accessibility compliance target to WCAG 2.2 (Web Content Accessibility Guidelines)! 🎉 This update marks a significant milestone in our ongoing commitment to accessibility and inclusion, enhancing that the learner experience in Docebo learning platform is even more compliant with global accessibility standards.  In this article, we’ll summarize the major improvements introduced in 2024, highlighting the changes made to enhance accessibility compliance. We will also provide a detailed comparison between the new and previous versions, so you can fully appreciate the progress we’ve made.Why is this upgrade important? What does this change for you? Compliance improvements Public areas, login process, and built-in pages Course page and training materials Resources and Documentation   Why is this upgrade important?WCAG 2.2 introduces several improvements over version 2.1, aimed at making digital content mor

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valentina.bulgheroni
Docebian
Jay.Kolbenson
Docebian
Jay.KolbensonDocebian
published in News & Announcements
Docebo 2024 Release Schedule

The new year is just around the corner and we’re excited to share our 2024 release schedule with you as well as a few changes we’re making to improve the experience!  Here’s what you can expect:   We’re moving from monthly product update releases to five releases next year, across all product lines. This will make it easier to manage revisions to your documentation, training, and platform procedures. We’re increasing the time between Customer Sandbox and General Availability releases from six to eight weeks. This will give you more time to explore, learn, and adapt as needed to adopt and benefit from the platform changes We’re moving from bi-monthly maintenance releases to weekly releases. This will allow us to provide bug  fixes to you even quicker. Please note: weekly releases include normal weekly maintenance (does not affect your platform/usage) every week and, most often, feature updates (does affect your platform/usage), however, there may be weeks when there are no feature updat

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JKolodner
Helper III
Kristian Luke Jones
Docebian
Kristian Luke JonesDocebian
published in News & Announcements
Google Cookie Policy Updates: Our Embedded Platform Enhancements for Continued Seamless Service & Security

At Docebo, we continuously strive to enhance our platform and ensure the highest standards of service and security for our customers. We are reaching out to remind you of upcoming updates that are part of our proactive measures to adapt to new industry standards and maintain the integrity and functionality of our embedded services. Background on UpdatesGoogle Chrome has announced updates to its third-party cookie policy, aimed at increasing privacy and security for users by limiting how cookies can be used across websites. These changes affect many online platforms, including ours, especially when our system is accessed in embedded modes, such as through third-party applications (like Salesforce). If you use Docebo in embedded mode, these updates will ensure a smooth transition.  Our ResponseTo anticipate and adapt to these changes, we are updating our platform to include a new 'partitioned' attribute for cookies, which supports the use of cross-site cookies in a privacy-preserving man

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Kristian Luke Jones
Docebian
M
Docebian
matt.lewisDocebian
published in News & Announcements
December 2024: Upcoming Holiday Support Hours

Docebo Support will have modified hours of operation for the following upcoming public holidays: On Tuesday, December 24th, in observance of Christmas Eve, our US offices will be closed. Docebo Support Operations will continue to operate with limited staff. Phone support will operate as normal. On Monday, December 25th, in observance of Christmas, all offices will be closed. Phone support will operate as normal. On Tuesday, December 26th, in observance of Boxing Day (Canada, UK, Australia) and St. Stephens Day (ITA), Docebo Support will operate with limited staff. Phone support will operate as normal. 

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M
Docebian
erin.brisson
Docebian
erin.brissonDocebian
published in News & Announcements
Here’s everything you need to know about the NEW Ideas portal

Docebo Community…the wait is OVER! The newly refreshed Ideas portal is LIVE.Why did we temporarily close the Ideas portal? What’s changed? How do I search the Feature Roadmap and existing Ideas portal? How do I submit a new idea? Our commitment to your ideas  Before we dive into all that’s changed and everything you need to know about the new submission process, we want to take a step back to provide the ‘why’ behind these changes.  Why did we temporarily close the Ideas portal?Since launching the Ideas portal in Docebo Community over 3 years ago, we’ve learned A LOT. We knew that our process was outdated and inefficient, which led to customers feeling their feedback was unheard and undervalued. We knew this needed to change, so we took the opportunity in association with the launch of our new Feature Roadmap to close the Ideas portal for a short time so we could make the important enhancements to both the submission process and management of your ideas. Now, let’s jump in! Below you’l

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erin.brisson
Docebian

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