This post is from Docebo’s Compliance team.
We’ve updated the list of sub-processors for your learning platform.
Docebo is modifying our list of third-party sub-processors, as regulated by our Agreement. This post outlines the changes to our list of third-party sub-processors. No action is needed on your side.
New Sub-processor
The following sub-processor will be added to the sub-processors list. It will be added to the sub-processors list and activated after 30 days from the date of this communication. If you are part of our “Beta Release” or “Early Access program” for Docebo AI functionalities, Microsoft will be engaged by default once the new Docebo AI services are enabled.
Subprocessor Name: Microsoft
Subject Matter of the Processing: Azure OpenAI: generative AI-powered functionalities, including content generation, enhancement, revision, and file transcription, of (i) Docebo AI services, as governed under the AI section of the Learn LMS Addendum (available from September 2024), (ii) any Beta Release of new AI functionalities and (iii) additional AI features available in Docebo Learn LMS.
Processed Data: Data contained in the source files uploaded to the AI services and any input provided by the End User through the use of the AI services.
Data contained within the Learn LMS to which AI features apply, as described in more detail here.
Location: USA (only for the AI feature “Auto skill assignment”); EU or USA, as chosen by the Customer in the Agreement or otherwise agreed during the implementation and configuration phase of Docebo Software Services.
Docebo Product impacted: Docebo AI services (including associated Beta Releases); Docebo Learn LMS (AI features only).
Other changes
- We added additional details to our usage of Amazon Web Service and expanded its adoption to include AI functionalities provided through AWS Bedrock.
- In relation to Google usage, we removed DialogFlow functionalities and expanded our usage of Cloud Natural Language API for some optional Docebo AI features, available in Docebo Learn LMS.
- In relation to Docebo Shape only, we migrated our Cloudinary data storage to a US location.
- We have removed Freshworks as a sub-processor since it is no longer being used.
This update is needed in order to improve our level of service and internal efficiency as well as to follow the evolution of our company.
The relationship with each of the above sub-processors is governed by Docebo’s third-party security management program and Data Processing Agreement (including the EU SCCs) to ensure they meet our rigorous security and privacy standards.
Please contact your Account Manager or Customer Support team if you have any questions or concerns.