If you have configured Stripe Standard in conjunction with the Subscription app as the payment gateway for the automatic renewal of your subscriptions, please note that Docebo has scheduled the End of Life date for the Stripe Standard integration for November 30, 2022, in favor of the more secure Stripe Strong Customer Authentication (SCA) solution.
Strong Customer Authentication (SCA) is an European regulatory requirement which is being widely adopted to reduce fraud and make online and contactless offline payments more secure. It is with this focus of security and effectiveness in mind, that we are going to discontinue support on Stripe Standard and urge our customers to migrate to Stripe SCA.
With regards to user experience, end users using certain cards (that require strong authentication) will have to re-enter their information in additional steps (re-executing the payment), which they should already be accustomed to doing as this is the standard authentication procedure every time they make an online payment with their card. Users using non-European cards will simply see a more modern checkout form, with no additional steps required.
For any questions that you may have, you may access our Knowledge Base resources on Creating and Managing Subscription Plans and Configuring Stripe for the eCommerce App. In addition, if you have any further questions beyond the below FAQ, you are always welcome to open a case ticket with Docebo's Customer Support via the Help Center.
FAQ Stripe Standard:
Why is Stripe Standard not being supported by Docebo anymore?
At Docebo, we are focused on keeping our technology updated with the most secure, effective and modern solutions. Stripe Standard is being replaced by Stripe Strong Customer Authentication (SCA) as the more secure payment gateway. It is with this focus of security in mind, that we are going to discontinue support on Stripe Standard and urge our customers to migrate to Stripe SCA.
What is Stripe SCA and how is it different from Stripe Standard
Strong Customer Authentication (SCA) is a European regulatory requirement which is being widely adopted to reduce fraud and make online and contactless offline payments more secure.
With regards to user experience, end users using certain cards (that require strong authentication) will have to enter in information in additional steps (re-executing payment), which they should already be accustomed to doing as that is the standard authentication procedure every time they make an online payment with that card. Users using non-European cards will simply see a more modern checkout form, with no additional steps required.
How do I migrate to Stripe SCA?
If you have configured Stripe Standard as the payment gateway for the automatic renewal of your subscriptions, you may migrate to Stripe SCA referring to our knowledge base article: Configuring Stripe for the eCommerce App. Migrating to Stripe SCA will require your users to re-execute the payment by filling in all of the required fields the first time the renewal is carried out.
What if I don’t have time to migrate within the deadline?
We recognize that you may require more time to migrate to Stripe SCA and we want to ensure that all of your transactions are safely processed so there are a few key dates and resources that can help you along the process:
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Your Stripe Standard accounts will be kept active even after November 30, 2022. Please reach out to your Account Manager for more details on what this timeline will look like for your individual account
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After November 30, 2022, you will only be able to create new accounts with Stripe SCA
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This Knowledge Base article will further guide you on how to plan your migration to Stripe SCA
How will my transactions get affected with the migration?
Your transactions will not get affected by the migration. Rest assured that even after the end of life date of Stripe Standard, transactions will still go through and you will continue to receive payments.
What impact will this have on my customers?
When you choose to migrate to Stripe SCA, your customers will need to re-execute the payment by filling out all required fields the first time the renewal is executed.
Who do I contact for more information?
For any questions that you may have, you may access the Knowledge Base on Creating and Managing Subscription Plans or Configuring Stripe for the eCommerce App. In addition, if you have any further questions beyond the FAQ, you are always welcome to open a case ticket with Docebo's Customer Support via the Help Center.