Hi everyone, this question is intended for those of you who have users who login with a username and password (non-SSO).
With the November 2020 release, there was a “security” enhancement that removed the ability to add a personalized link in the "User has been created (by administrator)" email to allow users to set a password for the first time. As a result, the new user activation flow is very complicated and confusing unlike any other technology I’ve used. Here’s the 6-step process:
- User is created.
- User receives "User has been created (by administrator)" email with a link to Reset password.
- User clicks link to go to the Reset password page.
- User enters their email address to get a password reset email.
- User receives password reset email and clicks the personalized link to reset password.
- User sets their first password.
To get around this, we've had to create manual processes in which we set the password for the user (and require them to reset upon first login) and send activation emails outside of Docebo via a mailbox and a mail merge in Word/Excel/Outlook. It's a lot of work, but the new user activation experience is so important for us, especially as we provide training to our customers.
It looks like there have been some ideas posted in the Ideas portal related to this, but until this is addressed, would you have any ideas or recommendations for how we could streamline the activation flow for non-SSO users?
Thanks in advance!