Hello, community!
Happy Friday - I hope none of you reply today and enjoy your weekends. :)
TL;DR: I need to know what fields I should map the manager hierarchy data to in Docebo so that managers are automatically assigned to their direct reports.
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We have an API written by a 3rd party vendor that syncs our data from Workday to Docebo. When I came to my company, all of our managers were (presumably) receiving their direct reports in their Team Members area of their profile as a result. In fact, some still are. However, many are not. I’ve tried opening a chat on this subject but it spun into a loop.
I know that it works under certain circumstances because I have users who do have their direct reports (and even with recent hires). However, if I add direct reports to someone who doesn’t have it, the direct reports are cleared the next morning at the daily import, which communicates to me that the sync is processing that field but it’s either empty in my HRIS or it’s getting the wrong field assigned to it. This feature does not appear to be managed by User Additional Fields, so where should the data be imported to via API?
