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Hello! Our team currently uses a single notification (Digest: Learner has yet to complete the course) to send weekly course reminders to employees to complete certain onboarding and compliance courses. The notification includes all our required courses and is assigned to a group that includes all employees. When a new employee joins, they are automatically enrolled in the necessary onboarding and compliance courses and receive notifications accordingly. It’s a simple setup that works great 95% of the time.

 

One challenge we’ve encountered is that, on occasion, tenured employees open the onboarding program and receive notifications to complete it. This results in us having to either 1) mark them complete for each onboarding course or 2) unenroll them from the onboarding course. Of course, with option 2, there is the risk they reenroll and trigger notifications again.

 

What is the optimal solution to stop tenured employees from getting notifications? I’m weighing a couple of options:

  1. Create a separate notification and group:
    • Create a new notification and new hire group and send onboarding notifications only to new hires with a tenure less than 6 months. 
    • Pro: scalable
    • Con: have to create new groups; have to duplicate notifications 
  2. Mark all current employees complete:
    • Mass enroll all tenured employees and mark them complete.
    • Pro: no additional groups or duplicate notifications
    • Con: not scalable, might have to run exercise multiple times a year, messes with reporting

What do you think? Is there another solution I’m missing?

your first option is likely the best and less work...using groups to control who should receive the notification allows you to have a broader list of courses and if those courses are available to someone outside the group, they would get the notification even though they may be enrolled in the same course...You can always created a standard version for your existing employees and use a group or branch to not affect your newly onboarded employees. you can build a “reverse” group by using “does not equal” or “does not contain” in the same areas you used to create the onboarding group...hope this makes sense. 

​@IanMonk Hi, Ian… I’d also do a “don’t do that” campaign. 😉 I’d also think about how you might use a dashboard to not allow them access to the content.

Hey ​@IanMonk, If it were me, I’d personally go with your first option. There is less risk to need to go back in and enroll/ mark as completed if groups are filtering the users.

Only downside is currently, from what I understand, there is not a way to duplicate a notification so may take a little start-up, but so would the enrollments/ completion process. 

A quick way to copy the notifications is to use the coding option ( < > )...open this up and copy all the code into your new template...It will preserve your settings, formats, links, etc. Then you only need to define your audience, timing, etc.

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