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Blank screen intermittantly for some users accessing course content

  • April 26, 2024
  • 6 replies
  • 339 views
A
Novice II
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Has anyone had a problem with users randomly being locked out of SCORM modules in a course?

They can for example access other modules, but get a blank screen when they try to pickup where the left off. Here’s a link to a video of the issue: https://www.wevideo.com/view/3417599763

The only fix seems to be resetting their progress.

I’ve been told this is because we’ve updated the SCORM package while the users are in the course, but we haven’t. It’s a brand new course, and our very first cohort of users, so we are loosing confidence in the system.

Alternatively, what’s the best course format to use for stability and updates? xAPI? SCORM? other?

6 replies

sigamoline
Helper II
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  • sigamoline
  • Helper II
  • April 26, 2024

That would happen to us when I switched over to the new course player. I reverted back to the old and all works fine. 

A
KMallette
Hero II
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  • KMallette
  • Hero II
  • April 26, 2024

@Alan Parker There are many many many reasons why courses “freeze”, but in my experience it has to do primarily with the connectivity between the LMS and the Scorm files. If that connection breaks, then the Scorm doesn’t really know how to recover.

In my experience, working on a cell/smart phone without the Go.learn app is the most common cause of the ‘break’ because the cell service underlying everything gets spotting or disappears.

KMallette, Surgical Training Institute (STI) (previously with Viasat, Inc.)
A
Novice II
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  • Alan Parker
  • Author
  • Novice II
  • April 26, 2024

That would happen to us when I switched over to the new course player. I reverted back to the old and all works fine. 

We haven't enabled the new player yet, so sadly not or issue, but thanks 

A
Novice II
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  • Alan Parker
  • Author
  • Novice II
  • April 26, 2024

@Alan Parker There are many many many reasons why courses “freeze”, but in my experience it has to do primarily with the connectivity between the LMS and the Scorm files. If that connection breaks, then the Scorm doesn’t really know how to recover.

In my experience, working on a cell/smart phone without the Go.learn app is the most common cause of the ‘break’ because the cell service underlying everything gets spotting or disappears.

The thing is it's replicable but logging in as the user via the admin tools. Problem only goes if we reset progress on the course.

L
Helper III
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  • lhubbard
  • Helper III
  • April 26, 2024

Way back on our first launch we had an issue with our cyber security stuff blocking the traffic to the Docebo course server. The course just looked blank. All the platform stuff was visible, but the course content wasn’t. It was a little hit or miss for a while, seemed to be related to traffic levels, but we did eventually narrow it down to that as the cause.

A
Novice II
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  • Alan Parker
  • Author
  • Novice II
  • April 26, 2024

Way back on our first launch we had an issue with our cyber security stuff blocking the traffic to the Docebo course server. The course just looked blank. All the platform stuff was visible, but the course content wasn’t. It was a little hit or miss for a while, seemed to be related to traffic levels, but we did eventually narrow it down to that as the cause.

Thanks for the info

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