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Completion Pop-Up shows before video is complete

  • September 27, 2024
  • 6 replies
  • 210 views

JGildea
Helper II
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We’ve got a course that has a video uploaded. The course completion pop-up is showing about 10 seconds before the video ends and comes up over the video while it is still showing content. 

Is there a setting that can tell it to wait until the entire video finishes playing? Why would it do that?

Best answer by JeanetteMcVeigh

Not sure if you can change it, but this article talks to how training materials are marked complete.

https://help.docebo.com/hc/en-us/articles/360020126739-Marking-training-material-as-complete

----------------excerpt from article about videos------------------------------------------

Videos

Video training materials are marked as completed for learners using the following criteria:

  • When the video reaches 15 seconds before the end marker if the video is longer than 150 seconds.
  • When the video reaches 90% of completion from the start marker if the video is shorter than 150 seconds.

6 replies

JeanetteMcVeigh
Hero III
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Not sure if you can change it, but this article talks to how training materials are marked complete.

https://help.docebo.com/hc/en-us/articles/360020126739-Marking-training-material-as-complete

----------------excerpt from article about videos------------------------------------------

Videos

Video training materials are marked as completed for learners using the following criteria:

  • When the video reaches 15 seconds before the end marker if the video is longer than 150 seconds.
  • When the video reaches 90% of completion from the start marker if the video is shorter than 150 seconds.

alekwo
Guide III
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  • Guide III
  • September 29, 2024

@JGildea as we didn't find a way to change it, at the end of each video, we are adding an 8-second long filler slide, with a message like “lesson completed”, “please proceed to the next lesson”, or ”thank you".

In that way, the module competion popup comes exactly at the end of the actual content.


francesca.vaccarino
Novice II
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Hey! You can hide it with CSS, by copy and pasting the code below in the Custom Styles area of the Branding Look and Feel.

However be aware that this will hide it from every course, not just the one with a video at the end.
 

/*Hide course completed pop up */
.dcb-course-lesson-player-idle-message { display: none !important; }

 


This setting makes absolutely no sense as if the LMS itself encourages the learner not to pay attention to the very end of the learning material. Extending the video with fillers at the end is an option, but it will take a lot of time for many video-based courses. And then Docebo might decides to change this setting at some point and we’re left with dozens of unnecessarily extended videos.

 

We definitely need some control over this!


taylor.ahindla
Novice III
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@JeanetteMcVeigh ​@Mateusz.Dabrowski ​@francesca.vaccarino ​@alekwo Has anyone experienced the certificate of completion pop up now being at the end of the video material? Some of our business partners experienced the issue mentioned in this post, but upon re-testing we are not getting the pop up until the very end of the video. I can’t find anything outlining a change for this in a recent release. Thank you


anodom
Novice II
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  • Novice II
  • April 17, 2025

@JeanetteMcVeigh ​@Mateusz.Dabrowski ​@francesca.vaccarino ​@alekwo ​@taylor.ahindla Please review the following idea in the portal and vote if of interest. I’m hoping this will help alleviate some of the concerns we’ve all found in this thread. Thank you!

Create an option to set completion based on video progress watched  | Community