Hello,
I’m looking for guidance concerning a quirk when uploading users via a csv file. When a user’s Active Status changes from 1 (Active) to 0 (Inactive) on our csv feed, the user is expired in the system vs being deactivated. Docebo generates a date in the Expiration field in the General Information tab. When Deactivating users as an admin by clicking off their green check mark, this does not occur. The issue is that when an employee comes back to work for us and their email is reactivated, even though the Active column on the csv shows a 1 for active, Docebo does not reactivate them. The expiration date prevents that. Chat support said that we had to manually remove the expiration date in order for the employee to be reactivated, and that works. But I can’t help that think there is a better way for this, like a setting I can’t find somewhere. People are rehired by companies constantly and we have no communication with any of the teams that handle hires and their email creds. Please tell me it’s a setting somewhere that I’m missing.
