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  • We import users via csv every couple of weeks. 
  • In the past few weeks this stopped working for power-user with all permissions
  • Superadmin can import the same csv file with no issues, when a power-user does it the job fails as ‘discontinued’ with no error report to download
  • I tried removing all superadmins and power-users from the csv file and it still failed
  • I tried creating a new power-user and granted all permissions and that also failed
  • Confirmed that the field mapping and all of the options on the import page match between the superadmin and power-user
  • Observation that power-users used to get a warning on upload that mentioned something about inability to apply superadmin changes or something and that warning is no longer coming up when they import
  • On failure the power-user gets an email:

Background job 'Start importer task' with ID:(-) aborted at (0%) with error: Unable to receive results from: user/batch

 

So we’re able to do this still as a superadmin just don’t know why our power users are no longer able to. Does anyone know of a recent product change that may have affected this or maybe have encountered this before and have some suggestions of things to test?

 

Thanks

 

 

Does the Power User have access rights to the branches that the users are being put into? That’s the only thing I can think of.

But I would definitely put a ticket in with Docebo if it was working before and now it’s not. Keep us informed, very curious.

I had the same thought as Jeanette.

How are you doing your imports? Note that on the CSV upload template there’s a setting at the bottom that affects Power Users: 

 

We heard this is a bug and will submit a ticket for it. 

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