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Date_Complete doesn't show on certificate

  • May 15, 2024
  • 5 replies
  • 114 views
Peter Savels

Hello everyone,

For a mandatory training (e-learning + test) we created a certificate with amongst other fields the:

[date_complete]

After some struggle, it works fine (thanks to the help desk for that)

Now I am ready to launch a second mandatory training with the same certificate. To my amazement the date_complete does not show on the certificate. Even though the test is marked as final element and I took the (published) course as a regular user after discarding previous certificates and previous inscriptions.

The other fields shows with both trainings. My uneducated guess is that the certificate is fine, but I fail to see the flaw in the training settings.

Grateful for any suggestions.

Peter

5 replies

lrnlab
Hero III
Forum|alt.badge.img+10
  • lrnlab
  • Hero III
  • May 15, 2024

Hard to say without seeing your set-up...never really had issues with certificate short codes. Are you seeing the completion date on the course? You might also check the code(click this icon, < > ) to see if there are perhaps any  hidden characters that may be causing the issue?

Peter Savels
  • Peter Savels
  • Author
  • Newcomer
  • May 15, 2024

Hello Irnlab,

Thanks for the swift reaction.

“Dimensioneer...” is the e-learning made with Articulate and published under scorm 1.2.

“Is alles...” is the test made in Docebo and marked as the completing object.

 

This is the result:

no date in the field  although there is a completion timestamp in the list of participants. See below.
The last column is the timestamp of completion.

The same certificate-template is used to deliver a certificate upon completion of another e-learning:

Different date format, but at least there is data in the field. There are no hidden codes in the HTML.

<tbody>
<tr>
<td>Datum:</td>
<td>[date_complete]</td>
</tr>
<tr>
<td>Duur:</td>
<td>[total_time]</td>
</tr>
</tbody>
</table>

That is why I think, the glitch isn’t in the certificate, but elsewhere.

lrnlab
Hero III
Forum|alt.badge.img+10
  • lrnlab
  • Hero III
  • May 15, 2024

agree the code looks good...have you tried removing it, saving the changes then adding it back?

D
Novice II
Forum|alt.badge.img+2
  • DPatel
  • Novice II
  • May 15, 2024

Hi there,

Providing your certificate source code is correct. Remove the certificate from the user and then straight after re-issue the certificate.

This should present the Completion Date on the certificate upon retrieving the latest version of the certificate.

Peter Savels
  • Peter Savels
  • Author
  • Newcomer
  • May 29, 2024

The certificate still refuses to show the completion date in one course, but is fully cooperating for another course.

We found a workaround with the [today] date. The today date in the pdf remains unchanged. That works for us in all courses.

So we work with that. Problem avoided.

Thank you all for the reactions.

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