Hi,
I’m looking to delete inactive accounts with an automation. What has worked for you?
Hi,
I’m looking to delete inactive accounts with an automation. What has worked for you?
What are you defining as inactive?
Q: Is there a way to see Deleted users?
Where can I see Admin events made in the LMS? example > course creation ?, users enrollement etc.
Q: Is there a way to see Deleted users?
Where can I see Admin events made in the LMS? example > course creation ?, users enrollement etc.
Have you checked out the audiit log/ audit trail at all?
https://help.docebo.com/hc/en-us/articles/6095145987346-New-Audit-Trail-Events-Details
There’s also a report based on it.
Apologies for not addressing the deletion directly, but be aware that deleting users destroys data as well (e.g. historical completes in courses, ILTs , etc, and of course the user account data). Deactivating or "expiring" the account will preserve data but lock the account out. As far as I know, inactive accounts do not incur any extra charges, though always confirm directly with your account manager.
For compliance reasons you may want to consider retaining deactivated accounts. Having a "deactivated users" branch in your branch structure and simply moving (manual or via an automation you develop) all "expired" accounts there can work; so if the root issue is old account pollution in your branch structure, this is a solution.
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